Merchant Capital Source –  Small Business Improvement Blog

You are your business’s most valuable asset. Small business improvement begins with you! Learn how to improve yourself and your small business by reading our blog.

  • 6 Reasons to Trust a Digital Agency With Your Online Marketing

    6 Reasons to Trust a Digital Agency With Your Online Marketing

    Online marketing is an extensive process requiring much of your resources. A single marketing campaign may require building a sales funnel, testing different elements, paying for ads, working on SEO, creating content, and more. Businesses can choose to complete this work themselves or work with an agency. Trust plays a crucial role in the decision, though, as you want to ensure your brand reputation is in good hands. The following reasons should explain why many companies choose to work with agencies and why your enterprise could also benefit.

    Expert Knowledge

    A digital agency spends each day working on projects with clients. This work builds an extensive knowledge base while also providing detailed work from various industries. An internal marketing team would struggle to collect the data an agency has access to, with information coming from a single enterprise. Also, agencies rely on creating an advantage for their clients, so you can expect them to have the most cutting edge information.

    Dedicated Focus

    A digital agency will have clear goals for their clients. Their entire focus can be on reaching these goals, with little external pressure moving them in different directions. Using an in-house team can have its benefits, but smaller operations often have to cover multiple roles depending on the circumstances. Various marketing tasks can also get achieved quickly as an agency is working across many businesses.

    Low Startup Costs

    Building a dedicated marketing team will be expensive. You may need to hire new staff, create systems and processes from scratch, and add new office space. Instead, you can work with an agency that already has these elements in place. There is likely to be an initial cost to start the project, but it will be lower than building a new department within your company.

    Software Tools

    Software is crucial for online marketing, with tools covering SEO, paid ads, tracking, content creation, and much more. While you could invest in these products, you are committing to an ongoing monthly cost. Digital agencies usually pay for the enterprise version of the best software, with a need to have the most useful products. Not only can you save money, but you also get experienced people who know how to use the tools for maximum effectiveness.

    High Return On Investment

    There is no guarantee that a marketing campaign will pay off, but a clear plan with achievable goals can yield excellent results. Without the investment to build a marketing team and other associated costs, an agency fee will not be overwhelming. In most cases, you can negotiate based on the services you require, with no long-term contracts to consider.

    Focus On Results

    Digital agencies know that results are the crucial factor in your business. Agencies want to send out monthly reports that will exceed expectations, ensuring companies want to continue the process. There will, therefore, be an emphasis on tracking results, so businesses can precisely see what has been achieved. Positive results will also lead to referrals and testimonials, which are valuable for securing new clients. Analytics can be a complex aspect of marketing to understand, but the expertise that comes with monitoring many campaigns will ensure the focus is on the essential elements.

    It is natural to be concerned about a significant decision that will impact your business. The marketing process is integral to your success, so you don’t want to suffer any issues that could linger into the future. Most digital agencies are adaptable, though, offering the chance to focus on some initial tasks. You could let an agency run your SEO campaign first before expanding out to other areas. When you do find an effective partner who does what they promise, the outcomes for your business will make the whole process worthwhile.

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  • Four Ways to Market Your Small Business on a Shoestring Budget

    Four Ways to Market Your Small Business on a Shoestring Budget

    Coca-Cola, Versace, McDonald’s, Ferrari…It doesn’t matter what industry you’re talking about. Companies live or die based on their reputation. And unfortunately, building a reputation is often expensive. Or is it? Because the truth is that you don’t need an expensive billboard or a fancy online campaign to build your brand. Don’t believe me? Here are four ways you can market your small business on a shoestring budget.

    Focus on building strong relationships

    Marketers are obsessed with how many eyes watch their advertising. But the truth is that it doesn’t matter how many people watch your ads or billboards if they aren’t building a connection with your company. After all, it’s a lot more expensive to gain a new customer than it is to keep an old one. And if you focus on keeping your customer base coming back for more you’ll have both a steady source of income and free word-of-mouth advertising. So, make sure you ask your customers for their email address and keep them engaged with relevant offers and discounts they’ll be interested in.

    Give back to your community

    No business is an island. So, if your small business is located in a residential area, why not take time to connect with your neighborhood? Your neighbors are a natural audience for your business. That’s why sponsoring a Little League team, charity run, or another local event is an excellent way to get to know your ideal customer and make your brand known in your area, especially if you go the extra mile and let the community sample your products and services.

    Use coupons to attract and keep your customers happy

    Coupons are a tried-and-tested method of attracting business. So much, in fact, that studies show people will go out of their way – sometimes driving to the other end of the city – just to get discounts with their coupons. That’s why, depending on your marketing goals, you can either use coupons to gain new customers (by offering them on your website) or build customer loyalty (by giving them away after a purchase). Whichever strategy you choose, you’re bound to get return visits!

    Give something away for free

    It doesn’t matter how good your product is if most people don’t get to try it. That’s why by giving away a product for free you can increase the chances of gaining a new customer and even gain a few referrals along the way. Sure, it might seem like an expensive way of marketing at first. However, if you understand what your ideal customer looks like, giving up free samples has hands down the best return on your investment of any marketing strategy.

    Marketing a small business is easier (and cheaper) than you think. It all comes down to knowing your ideal client and putting his welfare above everything else. So, make sure you take these tips to heart when marketing your campaign and you’ll be surprised at how quickly your brand’s recognition starts to grow!

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  • What is Local SEO and How Does it Help a Small Business?

    What is Local SEO and How Does it Help a Small Business?

    Local search engine optimization or SEO may be the missing ingredient that helps a small business website to turn up in online search results. Since local SEO focuses on a particular region or geographic area, it gives local businesses an edge over competitors, including major chains. Local SEO also builds brand awareness and helps consumers find relevant service providers. More than just another online search trend, local SEO is here to stay and here’s how small businesses can use it to stand out in online search.

    Why Use Local SEO? 

    Local SEO is the natural outgrowth of the formerly popular search phrase “near me,” in which consumers were searching for service providers near them-leading to poorly phrased web copy that contained phrases such as “near me” in hopes of attracting customers. Local SEO fills in this gap with place names (community, county, or state level) to truly help web searchers find a service provider that is near their location.

    Search engines use local keywords to display suitable matches at the top of the results page in a local search box. Simply by using local SEO, a business can leapfrog over other companies that may have a stronger web presence to land in the local search box. It’s much easier to stand out among a small group of competitors, like the handful of local search results, than it is to stand out from a crowded pool of search results  Businesses can win with local SEO without increasing their digital ad spend by doing their own SEO services or rely on a service provider if they don’t have time to tackle this task.

    How to Optimize a Website for Local SEO

    There are many ways a business can increase the usage of local keywords on a website, such as:

    • Registering the business with local search sites, such as Google Places, Tripadvisor, or Yelp
    • Entering the business address in local directories
    • Adding local keywords to relevant blog posts
    • Including the business address in business webpage footers or social media sites
    • Asking customers for feedback on local review sites (such as Yelp or Angie’s List) to build authority and reputation
    • Building up online citations that display business name and address information
    • Keeping up-to-date business hours, menus, services, and other details on social media, local search platforms, and the business website

    It may seem time-consuming to update previously published blog posts to include local keywords or check for location information across third-party search sites. However, in most cases business owners can complete these tasks once then reap the benefits for years to come. Putting off these duties becomes they seem time-consuming can doubly penalize the business, as competitors who take the time to prioritize local SEO will win a place in local search results and boost market share accordingly.

    Business owners who want the benefits of local SEO, yet do not have the time (or SEO skills) to do these tasks, can hire a digital marketing company, who can provide local SEO services.

    When searchers see positive reviews next to a business listing, they are more likely to trust that service provider or to call for a quote. By getting found in local search and maintaining a positive reputation online, business owners can build market share using organic methods rather than investing in paid ads.

    Over time, the benefits of local SEO outweigh the investment of time or money to improve SEO. Businesses that adopt local keywords will get found more often without spending money on ads. Businesses can build a customer base and enjoy strong market share to thrive for years to come.

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  • 4 Surefire Ways to Bring Millennials to Your Restaurant

    4 Surefire Ways to Bring Millennials to Your Restaurant

    In the restaurant business, millennials have been a tough generation to crack. These young adults are looking for a unique experience, and their consumer preferences don’t seem to follow the predictable patterns of past generations. However, millennials can be a marketing goldmine when approached correctly. According to research from the University of Oregon, around 90 percent of millennials between the ages of 18 and 29 use social media to regularly update their social networks about where they shop, eat, and meet with friends. That means each Instagram, Twitter, and Facebook post has the potential to bring easy sales for the business they’re reviewing. But what, exactly, are millennials looking for in their dining experience, and how can restaurants market to these individuals?

    1. Convenience

    Just like everyone else, millennials are living a fast-paced life with high demands from school, work, and family. This means easy money for fast-casual restaurants (think Noodles & Company) where the service is quick and the food is affordable. A lot of fast-casual restaurants also offer pre-made foods that require no waiting around, like the pastry options at Panera Bread. Millennials want to be able to come in for a quick bite or take something to-go if they’re on a break between classes or on their way to meet up with friends.

    1. Atmosphere

    An important caveat to convenience is ambience. Unlike many other groups, millennials aren’t willing to sacrifice atmosphere and they tend to shy away from fast-food chains like McDonalds or Wendy’s, where the idea is to “eat and get out.” A restaurant’s vibe must be inviting and casual enough that they can bring in their laptop to study for a few hours or spend time catching up with friends in an environment where they don’t feel pressured to keep buying drinks and food. This is what makes or breaks a restaurant in a millennial’s eyes. While they like convenience, they prefer the experience of dining far more and will opt for a place with trendy artwork, music, and a personable staff. Places like Starbucks have experienced immense success with millennials for this reason.

    1. Individuality

    It’s all about customization for the millennial crowd, and this cannot be stressed enough. Three of the five restaurants named by Business Insider as the top restaurants millennials love (Jimmy Johns, Subway, and Chipotle) were founded on the premise of customization. These restaurants have experienced huge success with the millennial crowd because nearly everything on the menu can be customized. Millennials want options and even restaurants who aren’t entirely made-to-order are accommodating millennials by offering build-your-own burger, salad, or pasta dishes.

    1. Fresh food

    Healthy food is a popular choice for nearly every age group, but millennials especially have taken to the idea that food, regardless of where it comes from, should be wholesome and fresh. Items that were once unpopular on the American dinner plate (like kale, quinoa, and avocado) are now trending, and restaurants have found new ways of mixing in these ingredients with traditional foods to create fun and healthy dishes. This explains why a 2016 survey named Red Lobster the most millennial-friendly brand over 173 competing restaurants. Despite the fact that Red Lobster has made minimal efforts to market to millennial consumers, they drew in this crowd when they altered their recipes to reflect changing food trends and added a line of fun, new alcoholic beverages to match.

    To pique the interest of the millennial crowd, restaurants must adapt to accommodate trends. This means offering healthy, fresh, and customizable dishes in a casual environment that promotes socialization and convenience. After all, the millennial consumer is focused on the experience, and if the experience is good, their entire social media network will soon know about it.



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  • 7 Major Mistakes That Could Sink Your Restaurant

    7 Major Mistakes That Could Sink Your Restaurant

    It’s a sad fact that the failure rate in the restaurant business is huge. Around 60% of openings go under within the first three years, while only a quarter are left standing after five. This is partly just the nature of the beast – it’s a tough, competitive sector, and there isn’t always much logic in which businesses surge to success and which die a speedy death.

    However, avoiding these common restaurant-killing mistakes can help ensure you’re still around serving great food when your competitors have long closed their kitchens down.

    Following the Herd

    Having delicious food is rarely enough – after all, that’s the minimum that customers should expect from a competent kitchen. To make your mark on the dining scene, you need to offer something different. There must be a reason for customers to chose your restaurant over the competition.

    What’s your angle? Maybe it’s locally sourced fresh ingredients, or maybe your steaks really are the biggest and best in town. Whichever selling point you decide on, you need to claim a space and make it your own.

    Lack of Focus

    Of course, you need to provide a range of dishes to suit most tastes, but if you try to cram too much onto the menu you risk courting mediocrity rather than excellence. Also, to keep an extensive menu available you’ll need to stock a huge inventory, with all the associated waste and expense.

    Lastly, too much choice can bewilder a customer. Confusion isn’t a good feeling that will keep people coming back through your doors. Instead, pick a sensible selection of exciting meals and concentrate on making them the best examples around.

    Wrong Meal Priorities

    Your chef may be the finest in the land, but when the plate is put in front of the customer, they don’t want to be wowed by technique and fussy artistry – they want to eat well. There’s an old saying in restaurant circles that French food is all about the chef, while Italian food is all about the ingredients. This may be a cliche but it contains more than a grain of truth. Make sure your priority is the customer and their enjoyment of their meal – everything else, especially professional ego, is secondary.

    Slipshod Quality Control

    Everyone has off days, but you can’t let any substandard performance affect the customers’ experience. Every dish should be as near perfect as possible when it’s sent out from the pass. It should be a matter of pride that the customer gets a consistently great experience every time they visit your establishment, no matter which staff are on the rotation or what problems may have cropped up during service.

    If something does happen to go wrong, always overcompensate when putting the problem right. Don’t just replace a faulty dish, but also remove it from the bill, and gift extras such as a complimentary drink on top. Even if this means writing off your profit for that meal, the cost of leaving a customer unhappy will be far greater in the long wrong.

    Poor Business Management

    A restaurant may on the surface be concerned with great food and service, but it needs to be a well-oiled business machine underneath. Considerations such as invoicing, cash flow, economical sourcing, insurance and so on may not be as exciting as the action in the kitchen, but they’re absolutely essential if you want your restaurant business to survive. A good head chef will maintain iron control over kitchen expenses and inventory control, but you need a competent business manager to oversee the operation as a whole.

    Insufficient Marketing

    An excellent restaurant will always benefit from the word-of-mouth effect, but this won’t usually be enough to ensure full tables, especially in the early days. Consider hiring an outside agency to take care of marketing, as this will likely be more cost-effective and successful than your own efforts.

    This is especially important in the digital world. Online marketing is a hugely complicated area which requires expertise to exploit, yet it’s impossible to ignore when so many diners choose their destinations online.

    Not Investing in Staff

    Finally, memorable dining is about the entire experience, not just the food on the plate, and it takes good staff to deliver this. Investment in your kitchen brigade and waitstaff is essential. If you hire good people, then pay and treat them well. Their contentment and enthusiasm will spread to the customers. In any business it’s vital to cut costs where you can, but your roster of staff is definitely not the first place to look for savings.

    The restaurant business is a cut-throat one, and to be successful your operation needs to be firing on all cylinders. While serving delicious food at an attractive price is a basic restaurant requirement, making these other mistakes could doom even the most talented and visionary kitchen to failure well within those crucial first five years.

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  • 4 Scams Small Businesses Need to Stay Alert To

    4 Scams Small Businesses Need to Stay Alert To

    It isn’t just individual people who are targeted by scammers. Many fraudsters find it worthwhile to go after business owners and entrepreneurs, as well. If you run your own business, it can help to learn about the different creative ways in which scammers go after business owners. You can educate your staff about them, and help your company stay safe. What follows are examples of the kinds of scams that business owners are frequently targeted with.

    Compliance scams

    In compliance scams, owners of new businesses receive mail that informs them that there are payments to make to remain in compliance with the law. You may be asked to pay something under $100 for a labor law poster at your place of business to declare your compliance — you may be informed that you could face penalties of thousands of dollars if you don’t pay and put up the poster. The truth is, however, that if yours is a business that employs workers, the Department of Labor provides compliance posters for free.

    A related scam targets newly registered businesses. A letter arrives in the mail to tell you that you need to pay $50 or so for an elective certificate of status and corporate agreement template. In reality, however, you can get the forms for these purposes for free from the secretary of state for the state in which you do business.

    In a different version, the scam targets business owners who search on the internet for a way to get their employer ID number. Websites that appear to be associated with the IRS show up in the search results, offer to help you complete the SS-4 form to get your employer ID number and ask for payment. You might be led to believe that it’s the IRS that your payment goes to, when, in fact, it’s the third-party website that charges you the money.

    The idea to keep in mind is this: When you receive information about having to pay money for anything to do with complying with the law, you need to become alert to the possibility that it is the scam. Complying with federal government regulations, in most cases, requires no payment. While state governments do charge for forms and other requirements of compliance, they are usually upfront about it.

    The vanity award scam

    Some scammers target business owners by appealing to their vanity. They inform them that they have been selected for an award by a prestigious publication, but tell them that there will be charges to pay to order copies for friends and family. If you receive information about an award, but if there is payment of money involved, you should probably stay away. At the very least, you should research the organization that is offering you the award, to check to see if it is legitimate.

    The false invoice scam

    Businesses usually pay dozens of invoices from suppliers and service providers each month. Accountants in charge of paying invoices sometimes don’t keep track of what different invoices are for. Scammers know this and send in fake invoices from fictitious companies. They hope that the accountants who see these invoices won’t realize that they are fake, and simply send checks out to the addresses listed. Sometimes, scammers even put in research to find out what suppliers a company deals with and send in fake invoices to look like they are from those suppliers. It’s important for businesses to match invoices against records of orders actually placed.

    The fake utility bill scam

    Businesses depend on phone service, internet connectivity, and electricity, to function. When they receive notices from the providers of these utilities threatening to disconnect service if bills aren’t paid, they may panic, and quickly pay whatever is demanded. This is the reaction that scammers hope for. They send out fake bills, threaten disconnection, list payment information that routes payments made to their own accounts, and receive money that these companies may pay to avoid utility disconnection.

    It can help to simply realize that scammers target businesses with various schemes. When you’re aware that fraudulent practices exist, you’re likely to be careful about demands for payment of every kind. Alertness is all it takes to make sure that you don’t fall for the schemes that tricksters may think of.

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  • 5 Hurdles Small Businesses Face in 2020

    5 Hurdles Small Businesses Face in 2020

    Obstacles and hurdles are nothing new to small business owners, and 2020 is making no exception. New technology, consumer behavior and financing trends are some of the factors constantly altering the landscape for businesses, which must adapt to survive. Here are 5 critical challenges you could potentially face as a small business in 2020 and how to prepare for them.

    1. Qualifying for Financing

    It was once easier to take out business loans, but lenders want businesses to meet higher qualifications than ever now. If your company has little or no history with creditors and lenders, you could have a hard time borrowing money to fuel your business. To get a Small Business Alliance (SBA) loan, your company needs an SBSS score of at least 140. Still, that doesn’t guarantee the loan. According to Federal Reserve data analyzed by Harvard Business School, 43 percent of small businesses applying for loans are denied. With this traditional route of funding losing reliability, some small business owners are turning to alternative financing options like crowdfunding, venture debt financing and business credit cards, which have a lower barrier to entry.

    2. Scaling Without Losing Culture

    Great startups are founded around a philosophy or spirit that identifies them. Unfortunately, not all businesses prioritize company culture when watching their numbers grow. The most successful companies scale without losing the essence that made the company special even with small numbers. Consumers today care about their experience with a brand and being able to identify with it. Creating a culture or “vibe” they can connect to is what makes the customer’s interaction with your brand come alive. It doesn’t happen by itself, but there are strategies for infusing company culture into everything your employees do.

    It may seem like the more you define your culture, the more you exclude people. On the contrary, company culture is never about exclusivity. Establishing your identifying principles and beliefs as a company makes it easier for employees to understand and meet the customer’s needs. Internal processes like onboarding and collaboration among teams become streamlined because employees are on the same page. In turn, the customer experience is cohesive. Here are some ways you can promote your company’s culture as you scale:
    • Ask about culture when interviewing candidates
    • Identify traits that make up your company’s culture and look for these when hiring candidates
    • Identify moments in company history that define its values, vision and mission and tell these stories in a humble tone
    • Overcommunicate with remote employees, who are naturally more susceptible to losing touch with company culture
    • Have bi-weekly one-on-ones to regularly check in (virtually, of course) with virtual workers
    • Schedule weekly virtual meetups for teams using video conferencing software. Make time in each meeting to discuss a topic related to company values, mission, beliefs and other aspects of culture and how they can apply in their positions
    • Have a position at your company dedicated to connections and relationships among employees,
    • Go over company values, beliefs and mission with team members

    3. Automating Business Processes

    With all the technology companies can leverage today, those not automating business processes will have more difficulty competing in 2020 and the years to come. Automating routine administrative and sales processing tasks cuts labor costs while boosting productivity and accuracy. Companies also need to leverage marketing tools that reduce busywork for their employees, such as publishing blog posts and social media content. Even customer service tasks can be consolidated by chatbots and other tools that can screen questions and provide instant answers or service. Every company in 2020 should have a strategy for phasing automation into every aspect of business in which it can save costs and improve your customer experience.

    4. Enabling Sales Without Skyrocketing Expenditure

    Considering all the advanced marketing tools and services accessible to businesses, making sales isn’t the hard part–it’s paying for sales enablement. Keeping overhead low and sales numbers high is becoming a greater challenge entering the new decade. Driving bigger results is easy when you have a marketing budget like Coca-Cola’s. Growing sales on a smaller marketing budget is possible, but it takes creative talent and exceptional teamwork and oversight to get all the small tasks accomplished. Striking the best balance between investing in new technology and paying for great talent is a conundrum for most small businesses in this moment. One of the best ways some companies are confronting it is by outsourcing marketing tasks to creative freelancers, who cost a lot less than hiring in-house talent.

    5. Keeping Data Safe

    Businesses that haven’t completed their digital transformation by 2020 face growing data security threats. According to research from Verizon, cyber thieves now target 43 percent of their cyberattacks at small businesses, avoiding big-box companies harder to break into. Sadly, 60 percent of small businesses that experience data theft end up going out of business within six months.

    Cybercriminals like to target on-premise servers with minimal or outdated security. Smart business owners are putting all their data on a cloud maintained and secured by a third party. If you lack the budget to put up firewalls, install antivirus software, a VPN and other technology required for the task, then the best solution is to outsource data storage and security. This way, a third-party takes care of all the I.T. work that goes into keeping your data protected and accessible at all times.

    These Software as a Service (SaaS) and Platform as a Service (PaaS) solutions place each employee’s entire workflow all in one place. They can log into their “virtual office” on any device from anywhere in the world. Since data is stored and protected by a third-party service, you don’t have to worry about running backups, server downtime or scaling your I.T. equipment whenever you scale data.

    Tackling Small Business Growth Challenges

    There will always be challenges in business, but planning for the ones you can expect makes overcoming them a lot easier. Hopefully, this helps you understand what changes are affecting small businesses in 2020 so you can leverage the smartest strategies and avoid setbacks to your growth.

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  • 6 Ways to Protect Your Small Business Against Data Breaches

    6 Ways to Protect Your Small Business Against Data Breaches

    Data breaches are a serious security concern for businesses of all sizes, and while many entrepreneurs might believe they aren’t a big enough target to bother with, recent studies suggest that small businesses are actually the primary victims of hacking and data theft. While top of the line security may be financially out of reach for fledgling companies, there are plenty of inexpensive and free ways to bolster your data defenses and protect your small business from most data breaches. Below are a few security practices that every business should implement to avoid the devastating consequences of a data breach.

    Secure Computers and Devices

    While ransomware and phishing schemes tend to get all of the attention, the truth is that the majority of data breaches are simply the result of careless use of computers and personal devices. Whether it’s leaving a laptop unattended in a cafe, connecting to an unsecured Wi-Fi network on a company device, or disabling inconvenient security features, there are plenty of ways for sensitive data to get into the wrong hands. Establishing some basic security protocols, such as mandatory password protection, ‘time-out’ functions on company computers, and blocked access to potentially harmful sites or software, can go a surprisingly long way toward eliminating the risk of a data breach.

    Practice Network Segmentation

    In simple terms, network segmentation is the practice of splitting up your company’s computer network into small sub-networks that are each isolated from one another. In terms of data security, the benefit of segmentation is twofold. First, it drastically slows down attackers, giving you time to react while the attacker attempts to access the information they are really after. Secondly, it creates an extra layer between your company’s servers and anything outside of the network, which is often enough to deter all but the most dedicated criminals.

    Complete Regular Security Audits

    Performing regular security audits is an important but often-overlooked aspect of data protection. Audits allow you to ensure that all of the proper security policies are in place, that your security software is functional and up-to-date, and that any vulnerability assessments or penetration testing that has been done to check the effectiveness of your security protocols were effective.

    Encrypt Your Data

    Proper encryption is critical for keeping sensitive data private and secure, both while it is stored on computers and devices and when it is transmitted through the internet. Without proper encryption, data can be stolen in a number of ways, ranging from installing viruses or accessing stolen devices to booting up unsecured computers with a USB thumb drive. Proper encryption is the one place where a business should never cut corners, because a single mistake that puts sensitive customer data in the hands of thieves could very well destroy a company’s reputation for good.

    Only Keep the Essentials

    One simple way to reduce the impact of a potential data breach is to limit the amount of data you keep on hand. Avoid collecting unnecessary information, especially relating to customers, and consider storing non-essential data on a temporary basis. Minimizing the amount of data on hand, and the number of places that data is stored, makes your business an unattractive and non-lucrative target for thieves.

    Safeguard Physical Data

    Securing physical data can be just as important as digital data, so take the time to establish rigorous protocols for handling physical records such as printed employee and customer files, payment information, CDs or DVDs, and even photocopy machines. When disposing of paper files, always ensure that documents are cross-cut shredded before disposal. Likewise, instead of deleting files or reformatting hard drives when making hardware upgrades, use software tools designed to completely wipe the data, or even consider physically destroying the obsolete drives themselves to ensure that no data can be recovered.


    Hackers and thieves often target smaller businesses specifically because they tend to take data security less seriously than larger companies do, and the results of a successful breach are often enough to destroy customer trust and tarnish even the most sterling reputations. But by implementing the practices above, even businesses on a tight budget can put up a strong line of defense against all but the most skilled and persistent thieves, significantly reducing the risk of sensitive data falling into the wrong hands.

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  • 8 Small Business Marketing Automation Myths You Should Stop Believing

    8 Small Business Marketing Automation Myths You Should Stop Believing

    It may take some businesses longer than others, but they usually arrive at the conclusion at some point, that most of their marketing can be automated. No longer do marketing departments need to manually keep track of what leads to follow up with. Websites no longer present the same offers to every visitor to a webpage without taking into account the path they took to arrive there.

    Marketing automation is the automatic choice for large businesses that have thousands of customers to keep up with. For small businesses that have never used such technology before, it is often a legitimate question whether it’s a good idea to bring it on board.

    In general, applying automation to marketing campaigns works out well. Nevertheless, it’s important to keep in mind what marketing automation really is, and what it is not. What follows are eight myths about marketing automation that marketing managers often believe in, and the truth about them.

    Myth: Sending messages out automatically is all automated marketing does.

    Automated marketing software is designed to send out marketing emails, text messages, and social media posts with minimal user intervention. It isn’t just about sending messages out automatically so that you don’t forget to do it. Automated marketing software aims to help you become more efficient by relieving you of the responsibilities of writing and sending similar messages out each day. Such software can also interpret the data associated with your actions, and work out whether you need to refine your workflows to better capture the attention of the customer.

    Myth: Automated marketing is easier than manual marketing .

    Automated marketing is certainly better than manual marketing in different ways, but it isn’t always easier. You don’t simply set it on autopilot, on the assumption that it can accept new prospects at the top of the sales funnel, do everything needed to guide them through the sales process, and bring them down to the bottom of the funnel.

    You need to be there to keep an eye on what each campaign achieves, and implement the data that you collect, to aim for different sets of customers to come by better results. Automated marketing spares you the need to involve yourself in monotonous, repetitive work. You do, however, need to spend time on building creative copy and workflows.

    Myth: Automated marketing only helps with email.

    While automated marketing does very well with email, it isn’t limited to this channel. It can be applied to the task of opening up new options for marketing campaigns. You can collect customer phone numbers and other contact information, and discover creative ways to reach your customers through your marketing platform. Rather than limit yourself to email marketing, you can reach out to your customers through contextual registration forms on your website or anywhere else that you may get in touch with them.

    Myth: Marketing automation is only relevant to big businesses.

    Automating marketing tasks isn’t just for large businesses. It makes sense for very small businesses, as well. There are more providers of marketing automation software than ever before today. Even if you’re a tiny business, you’ll probably find a provider who has a product for your needs. It can help to implement scalable marketing automation when you’re still a simple operation and build it out as your business grows. If you were to bring in marketing automation software only once you expanded, you would have a hard time bringing your complex processes online all at once.

    Myth: Automated marketing can sound cold and impersonal.

    Automated marketing software doesn’t write its own copy; it only works with the copy that you write. If you create copy that sounds warm and human, that’s what your software will send out. To make as human an impression as possible, it can help to categorize your list of leads into small groups of people based on their areas of interest or anything else and write copy personalized for them. Your automated marketing will then succeed in demonstrating a human touch.

    Myth: Automated marketing can help your marketing alone.

    Marketing automation may start out helping just your marketing effort, but it can carry over to other areas. Such software can not only help you identify leads, for instance, it can also help you score them, nurture them and direct them down the sales funnel. Marketing automation can be an excellent sales tool for this reason.

    Myth: The automated marketing process ends once you close a sale.

    Lead generation marketing helps you identify new customers for your business among your marketing audience. Automated marketing is about more than just completing one sale to each lead, however. It can help you continue to sell to existing customers by up-selling or cross-selling to them. Automated marketing software can help your existing customers stay connected to your business by regularly sending out information about discounts, new products, and planned sales.

    The goal of modern marketing isn’t just about implementing the basics of salesmanship. Rather, it is about bringing creative thinking to marketing. Automated marketing may not make marketing easier, but it can make it more efficient and powerful.


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  • 8 Tips on How to Differentiate Your Business from the Competition

    8 Tips on How to Differentiate Your Business from the Competition

    One of the biggest marketing challenges for small businesses is how to differentiate their business from the competition. When you are one of many businesses in your space, how can you make your offering different from all the rest? When you have a limited marketing budget, how can you make your brand stand out? The key to differentiating a small business is understanding what your customers want. What can you offer to your customers that they want and that your competitors don’t have? In some sectors, finding differentiators is far from easy. Nailing what is different about your business might take some thought and creativity. Here are eight tips on how to go about making your sales proposition unique:

    1. Create a Profile of Your Typical Customer

    Before you can offer your customers something unique, you will need to understand who your customers are. Create a profile of your typical customer. Think about what your customer’s needs, wants and ambitions are. Think about your customer’s lifestyles and how they go about their day-to-day lives. When you have a picture in your mind of who your typical customer is, you will able to see what their problems might be. If you can solve some of those problems, you will have something that your customers will value.

    1. Study Your Competition

    The next step is to investigate what your competitors are offering. Look at how your competition is selling their offering. Note what the competition is pushing as the benefits of their product or service. If need be, you might need to do a little under-cover work to assess your competition. You might need to pose as a potential customer to find out what the competition is selling and how they are selling it.

    1. Identify Gaps in Your Competitors Proposition

    Differentiating your business is not only about being different; it is also about being better. So, compare what you are offering with what your competitors are offering. Also, compare your competitor’s offering with what you think your customers want. Identify the gaps that exist in both comparisons, and then think about how you can fill those gaps.

    1. Small Differentiators Can Be as Effective as Large Ones

    Your unique selling points don’t need to be major to be effective. Something as simple as providing a weekend support service could differentiate your business.  Or, if you sell a product, offering same-day deliveries could set your business apart. The important thing is that your USPs provide a benefit to your customers.

    1. Low price is Not Always the Best Differentiator

    The most obvious way to beat the competition is to sell your products or services at a lower price. Price, though, is often not the most significant factor in a customer’s buying decision. To beat a competitor on price alone, you would need to undercut the competitor by a large margin. But, if your price is too low, it will bring into question the quality of your product or service.

    1. Appeal to Niche Markets

    Instead of trying to appeal to everyone, think about how you can market to specific niche markets. Look at your customer base and see if you have any vertical markets that you can tap into. If you can narrow down your target market, you may be able to find USPs that will be attractive to that market.

    1. Focus on Quality and Customer Service

    Product and price are not the only factors that influence a customer’s buying decision. Modern customers are also interested in the customer experience. The customer experience begins at the sales process and ends at the post-sale service. Make it easy for customers to buy from you. Make their entire journey with your business a positive experience. Offer your customers the highest quality products and the highest levels of service. You might sell the same product at a similar price as your competitors do. Even so, you can still differentiate your business by providing an outstanding customer experience.

    1. Turn Negatives into Positives

    When you look at what your competitors sell, think about how you can turn their USPs to your advantage. A large retail store, for example, might boast that it has five floors. A small local store could highlight the fact that everything is close to hand on one floor. A modern, high-tech business might promote its leading-edge technology. A competitor could compete with its tried and trusted technology.


    Differentiating your business is not as difficult as it first may seem. If you can offer your customers something that your competitors do not, you can create a USP. Often, the issue is not that there is a lack of USPs. The problem is that businesses don’t recognize the USPs that they have. Find out what your customers need and match those needs to what you do, or could, offer. Then, you can market what makes your businesses better than all the other businesses that compete with you.


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  • 5 Sweet Ways Small Businesses Can Show Love to Their Employees

    employee team building small business

    5 Sweet Ways Small Businesses Can Show Love to Their Employees

    You don’t need a special occasion or a holiday to show your team that you appreciate their fine work. Showing the people who make your small business possible gratitude can be done whenever you want. The only question you face is in how you show that gratitude. Here are five ways you can do that:

    1.  Make an Event

    Parties are a fantastic way to both show gratitude and improve office morale. You don’t need to have a specific reason for them either. Just throwing one can help employees blow off steam and remind them that they’re more than a stack of numbers – they’re people who also need fun social activity.

    Attendants will vary depending on the size of the party. Sometimes, you’ll just want employees there and keep it cozy. Larger parties should also include worker families. You and your team will, at times, sacrifice quality time with loved ones for the small business. Inviting these loved ones to celebrate with you is an acknowledgment of that sacrifice and in some small way, a way to repay that debt.

    1.  Help Employees Show Gratitude to Each Other or to Clients

    Thanksgiving isn’t just a holiday where people eat turkeys- it’s something your employees can do. You’re not the only one who’s grateful for everyone who makes success possible for the small business. Your employees may also want to show some love, and you can help them do that.

    For example, you could print out coupons for your salespeople to hand out to high-value clients. Alternatively, you could make a deal with another company that shares clients with you so you can offer discounts to those same clients. For times when you want to have employees show appreciation with you, you can do something like a secret Santa event. It is fun, exciting, and you could even set a budget limit to make it affordable.

    1.  Send Notes

    You don’t always have to go big when showing your employees some love. Small gestures can have just as much impact as a big awards ceremony, and you can do them a lot more often. Every day, you can send notes to a few employees as pats on the back or acknowledgment of a recently well-done task.

    You can also send them some notes when they’re struggling on a task. Instead of congratulating them, you can show your faith in them and tell them that you believe in them. Gratitude isn’t just for jobs well done; it’s for the effort employees put into their work as well.

    1.  Off-Site Adventures

    In-office parties are fun, but they’re not the only way you can have fun with your employees. Excursions to team-building or popular vacation sites are a great way to show that you appreciate what they’ve done for you. Often, it’s as simple as hiring a bus and getting a discounted deal, and then you’re off to the races.

    If you’ve got some wiggle room in the budget, you can even let the employees vote on where they want to go. This gives them a sense of control over their enjoyment, and they’ll generally have more fun if they get to choose where to have a quick vacation.

    1.  Thank Them

    The simplest way to show gratitude is to just thank your team for their hard work. Most small business owners opt for a big message sent to everyone expressing their gratitude. Others can, due to the size of their companies, single out every single employee and thank them for something specific they’ve done in the past year. The tone can be whatever you want it to be, and it can shift throughout the letter, but it always has to be heartfelt and true.

    Working at a small business is often a scary proposition. While not as tenuous as a brand new startup, it still has challenges that employees would not face had they chosen to work at a more established company. Don’t just be thankful for their work – express your gratitude.


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  • 5 Reasons to Hire a Security Firm for Your Business

    5 Reasons to Hire a Security Firm for Your Business 

    A lot of time and effort is put into starting and maintaining a business, so you don’t want any violence, theft, or security emergencies to ruin your hard work, especially with the holidays coming up. You could employ your own security staff, but that will cost you money to train your staff and worry about finding replacement staff if someone you hire decides to take off. With a professional security firm, they take care of the fine details so you don’t have to worry about paying for training or finding replacement security employees. Here are some other reasons why a professional security firm is a right choice for your business.

    Safety of your customers and employees

    A professional security firm can help keep your customers and employees safe. With on-sight security staff, your customers will feel protected, which will make them want to come back and buy your products because they feel safe in their environment. Professional security firms can also watch for suspicious behavior, which keeps your employees safe from unruly customers, shoplifters, and anyone who looks like a threat. Security can also help manage conflict between employees. Everyone should be able to enjoy their shopping and working experience and a security firm has the resources to help you in any situation.

    Safety during the holiday season

    The holiday season can get crazy. Black Friday is notorious for being a mad house of people scrambling for gifts for their family and friends. People looking for a last minute gift can become desperate and even show violence. The holidays can also be a time where people steal under the cover of the large crowds of shoppers. If your store offers Black Friday or any other holiday deals, you’ll want to make sure you have proper security to avoid losing business and inventory. Security services can help protect you against theft, rowdy customers, and controlling the crowd. You want your customers to have a pleasant experience, and a security firm can help make sure you have enough security staff to handle the increased number of customers you’ll be getting when internal security employees could be tempted to take off. These firms can also help you maintain a pleasant work environment for your employees so there’s no added stress when it’s busier.

    Security for your inventory with the latest technology

    Your inventory is your business: your customers can’t buy your products if you don’t have anything to sell. You want to protect the investment you’ve made for your business and you want to make sure it’s protected. Private security firms can help you set up the best kind of security system to protect your business when you’re not there. These firms also have access to modern technology like surveillance cameras to help you monitor your business and help them protect your business. When you hire a private security firm, you’ll want to make sure they have access to the latest technology.

    Theft prevention measures

    People looking to steal will be searching for places with little to no security. A professional security firm can help prevent theft before it happens by adding perimeter security to deter potential threats. The threat of a security team on-sight will make people think twice before taking anything. Security also prevents employees from stealing. As a business owner, you want to trust your employees, but having security will deter any employee who may think of stealing under less secure circumstances. With surveillance cameras and security staff around the exits and patrolling the grounds, thieves will be less likely to attempt theft if they know they can’t get away with it.

    Don’t have to wait for de-escalation

    Having a security staff at your place of business means you don’t have to wait for the police or other emergency services to arrive. While sometimes they may still be needed, a security professional is going to be able to de-escalate a confrontation between a customer and staff or between two customers without needing to involve an outside party. It’s a scary thought, but if someone comes in intending to harm other people, you don’t need to wait for someone else to get there. Security personnel from a professional security firm will be trained to handle the threats your business may face.

    You don’t think anything will happen to you or your business, but theft and threats happen every day. Your business is a big investment, and you shouldn’t have to worry about training your own security staff or being understaffed during the holidays. Hiring a professional security firm will help alleviate your concerns about theft or anything that might threaten all your hard work. You want your customers and staff to feel safe and protected when they’re in your business so they enjoy the environment they are in. Let the professionals help you maintain your business’s security, so you don’t have to.

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  • 5 Digital Marketing Trends Going into 2020

    5 Digital Marketing Trends Going into 2020

    As 2019 draws to a close, it’s time to look back on what the digital marketing strategies you implemented yielded for your brand and your bottom line. When you see what worked, you’ll know what to replicate in your 2020 marketing strategy. You’ll also see what didn’t stick and you can remove it from your plan going forward. Here are the biggest trends in online and mobile marketing going into 2020 you should incorporate into your 2020 strategy.

    1. Personalization

    Personalization is a digital marketing trend that, currently, only the largest online conglomerates are capitalizing on, but it’s bound to hit the small business scene soon. Small businesses that use this strategy can drive more sales, because customers on your site see mainly the products they’re most likely to be interested in.

    One way you can start benefiting from the current personalization trend is by segmenting your email list and sending out tailored email campaigns for different facets of your list. In fact, research shows that personalized email campaigns get 29% higher open rates and 41% higher click-through rates than email campaigns without personalization [1].

    How should you segment your list? Divide it based on the natural customer types that arise based on the products you sell. For example, you may have a female group and a male group if you sell vitamin supplements that are gender-specific. If you offer health coaching, you may segment your group based on customer type and your own specialties. For example, you might have one group of prospective clients who want to lose weight and a group of people who want to manage their diabetes. This way, they don’t receive emails that aren’t relevant to their interests, but they’re likely to be interested in virtually anything that you do offer or discuss in emails.

    1. Use of Private Messaging Apps and AI-Enabled Chatbots

    The best way to reach your consumer base and reach new leads in 2020 is through mobile devices. Using private messaging apps in your digital marketing strategy can help you show up on smartphones and get noticed. As people use apps outside of email such as Skype and Whatsapp, even in professional settings, they’re a great place to start a conversation.

    As some online chat platforms and mobile apps have made it easier to transfer funds through the app, the future of chat may look like purchasing products directly through the chat. Plus, many companies are now using chatbots to automate processes like customer support, sales and more. AI-enabled chatbots are highly accurate, polite, and they save time for both the company and the customer.

    Chatbots will continue to be on the rise in 2020, and jumping on board now can help you save on staffing costs. If you’re currently the one answering most of the questions at your business, then investing in a chatbot will definitely help you by freeing up time.

    1. SEO A/B Split Testing

    You’ve heard of A/B split testing for landing page copy, buy button text and so forth. But how do you split test your SEO strategies? SEO A/B split testing tools let you hone in on the variables that are affecting your traffic, so you can compare these against each other and find out what makes the difference for SEO.

    Clickflow is one tool that helps you find pages on your website that have untapped SEO potential. It tells you what keywords each page ranks for in search engines and suggests which keywords to use in future pages to generate more traffic. Clickflow also lets you do SEO A/B split testing, so you can identify the SEO strategies that work best on your site.

    1. Voice Search

    One in four American adults has a smart speaker, such as a Google Home or an Amazon Echo. Moreover, 31 percent of smartphone users are already using voice search tools. Some research says that half of all online searches in 2020 will be voice searches. How can you prepare? Optimize your website for voice search with longer keyword phrases and by using local SEO for mobile search if your business is local.

    1. (Interactive) Content Marketing

    Content will still be king in 2020, so your content marketing strategy is as important as ever. What should be added is more interactive content. Even if it’s a blog post, it should have more features to it, such as an added poll or embedded video.

    Research shows that more users prefer content they can engage with instead of just watch or read [2]. The livestream trend is a hallmark example of this, as users are shown to engage with live video feeds more than prerecorded videos. Continue creating lots of content, but keep asking yourself how you can make it more interactive and engaging for the end consumer.

    Bottom Line: Keeping Up with the Latest Trends in Digital Marketing

    With the rapidly changing landscape of digital marketing, trying out a new idea and seeing if it sticks is sometimes the best way to go. Measuring the results of your marketing efforts by tracking your leads and conversions can help you determine what works. Hopefully, after reading this post, you’re aware of the latest marketing strategies that are working across the digital marketing world. Then, it’s up to you to capitalize on them going into 2020.


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  • How a “We Only Accept Cash” Policy Lowers Your Profits

    How a “We Only Accept Cash” Policy Lowers Your Profits

    As some businesses fight over a ban on card-only payment policies, others hold firm to their belief that cash is king. Sometimes, this means refusing to take any form of payment besides cash. The truth is, restricting how your customers can pay you almost always means you’re restricting how much they will pay you.

    The Reasons Behind Cash-Only Policies

    There are three main reasons businesses adopt cash-only policies.

    Transaction Fees

    The primary reason behind cash-only policies is usually the credit card fees. The average credit card processing fee approaches 3% depending on the network. You may also need to pay a separate monthly fee to the processor or have to purchase credit card readers. When you see this line-item expense each month, especially on low-margin sales, banning cards can look like an easy way to cut costs.

    In the past, many credit card processors also had a fixed fee per item. For example, each transaction might cost $0.30 plus a percentage with the $0.30 putting you in the red on small-dollar sales. These fees still exist, but many processors now offer a simple percentage without a fixed fee, so switching to a new pricing plan can alleviate this concern.

    Tax Avoidance

    Some businesses only take cash to try to hide income from the IRS. Obviously, this is illegal and could lead to hefty fines and interest plus potential criminal tax evasion charges if you’re caught.

    You should also know that underreporting your income could make it harder to qualify for a loan as you won’t have proof of your true income. This could either be a business loan or a personal mortgage application that relies on your business income.

    Chargeback Risk

    Other businesses have concerns about credit card chargebacks. If you follow best practices, this really shouldn’t be a concern as chargebacks will only be a tiny fraction of your total sales. Yes, you might get scammed once in a while, but like with shoplifting, going too far to eliminate every possible theft may hurt other parts of your business.

    How Taking Cards Helps You

    Even with the costs and risks of taking cards, there are still major benefits to taking cards.

    Increased Sales

    Credit card sales are an average of 18% higher than cash sales. This is due to a combination of factors including the psychology of it being harder to part with physical cash, not losing sales when customers don’t have enough cash on them, and customers being willing to go into debt for certain large purchases.

    Customer Convenience

    People simply don’t use cash anymore.

    • Less than a third of Americans make a cash purchase in a given week, and under half always have cash on them.
    • Less than a quarter of all people use cash for all of their purchases.
    • Of the people that carry cash, 76% carry less than $50, and half carry $20 or less.

    Simply put, if you require cash when your customers don’t have it, there’s a good chance they’ll keep walking to the next store rather than to the ATM.

    Reduce Cash Handling Costs and Risks

    While cash doesn’t have an obvious transaction fee like a credit card sale, it isn’t free. Your bank may charge you deposit fees or other ancillary charges like for rolled coins. The time your staff spends counting cash and bringing it to the bank adds to your labor costs. Finally, there’s the risk of staff not counting money properly or even stealing it.

    Should You Go No Cash?

    If credit cards are so good, should you go card only? The answer is no, especially if you’re in a restaurant or retail environment where a lot of people are still used to using cash.

    Remember that even if a lot of people prefer cards, the people that still use cash are in the tens of millions. Like with turning away cards, turning away cash could cost you a large percentage of your sales.


    Credit cards increase your sales in a way that means banning them directly lowers your profits. To maximize your earnings, you should always give your customers as many popular payment options as possible.

    If your concern with cards isn’t the cost or risk but the time it takes for your credit card receipts to hit your bank account, talk to Merchant Capital Source about a merchant cash advance backed by your credit card sales.

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  • 6 Ways to Get Good Customer Feedback

    6 Ways to Get Good Customer Feedback

    Consumers today have quickly changing wants and needs, and a business needs to fully understand their target base in order to better fulfill those wants and needs and maintain an edge over their competitors. Customer feedback can be a great way to gain valuable insight into how well your brand is doing.

    Too many business owners and managers make the mistake of ignoring or dismissing customer feedback, instead relying upon their own knowledge to best determine how to market to their customers. If they’re off the mark, it could greatly hamper success and cause their customers to turn to a competitor instead.

    This is a great shame, because customer feedback is one of the most cost-effective and reliable methods of making sure you are serving your customers properly. And it’s fairly easy to acquire good customer feedback too—here are 6 ways to get good customer feedback.

    1. Customer Reviews

    It should be fairly evident by now that consumers love to leave reviews. Give them the opportunity to leave a review, and you’re bound to get plenty of them. Of course, this can have some drawbacks too, as you may garner some negative reviews as well. But negative reviews can quickly be turned into a positive. See what customers are saying in both positive and negative reviews—the negative ones especially can tell you a great deal and lead you to make changes in the organization that can improve both the business and customer relations.

    For example, if you have a number of reviews focused on poor customer service, then obviously you need to change things in that department.

    Note: While consumers have review sites and social media platforms to post reviews, you should also allow for reviews on your website as well. The continuous stream of new content helps with search engine rankings.

    2. Address Customer Reviews

    As mentioned above, you can learn a great deal from negative reviews. They also give you the chance to retain unhappy customers if you act in a timely and positive manner. Respond to the negative review in a manner that shows you are concerned about the customer’s issue, along with a possible solution that remedies the complaint.

    If you succeed, this encourages the customer to continue doing business with your organization and also shows others that you care about their concerns.

    3. Conduct Surveys

    Surveys can yield a great deal of actionable information. You just have to be sure you ask the right questions. Don’t just ask questions that require a simple yes or no answer—the lack of details doesn’t give you much to work with. Instead, ask questions that require the customer to explain why they feel the way they do about customer service, products or services, etc. The details give you the information you need to make any necessary changes to improve the customer shopping experience.

    4. Follow Up Surveys Via Phone and Email

    You’ve probably noticed that many companies already ask if you’d like to complete a survey after a phone call or an online transaction. It is also good business practice to follow up via phone or email to ensure any issues or complaints were resolved in a satisfactory manner, or even just to ensure that customer service performed their duties effectively.

    5. Engage Your Target Base on Social Media

    Consumers love to engage with the companies they do business with, and social media gives you plenty of opportunity to do so. Ask questions, post pictures of products, start conversations, etc. The capability for receiving feedback on a diverse array of business-related topics is exceptional. Additionally, engaging with your customers improves brand recognition and loyalty.

    6. Make it Easy for Customers to Complain

    While you certainly would like to hear nothing but good comments, allowing customers to voice their complaints gives you ample opportunity to learn and improve. Which is, essentially, what all of the above methods for gathering customer feedback are all about. Whether it’s by reviews, surveys, emails, phone calls, or even comment cards, giving customers the avenue to voice their complaints or concerns in both private and public manners gives you the chance to not only resolve those complaints and keep those customers, but also to diminish the chance of the same complaints in the future.

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  • 7 Things to Do To Prepare Your Website For Cyber Monday

    7 Things to Do To Prepare Your Website For Cyber Monday

    Black Friday is still a pretty huge shopping day for many, but hundreds of thousands of consumers now also look forward to Cyber Monday. As more and more consumers switch to making purchases at online e-tailers rather than in the brick and mortar stores, the popularity of Cyber Monday has grown exponentially. This special shopping day offers thousands of products at discounted prices, and is a great way for business to stay competitive at the beginning of the holiday shopping season.

    However, businesses with an online presence and ecommerce site also need to make sure that their website is ready for Cyber Monday. Not only do you want to be able to attract customers to your website, you want to make sure that your website operates properly. If potential customers visit your website and have trouble finding products or difficulty making purchases, they may opt to go to a competitor instead. That’s why it’s essential to follow this 7 things to do to prepare your website for Cyber Monday.

    1. Test Everything

    As mentioned above, you want to make sure your website is fully operational with no glitches. Test for broken links, make sure the shopping cart is easy to navigate, make sure images load correctly, etc. Nothing frustrates consumers more than a website that doesn’t work properly, especially when they are intent on making a purchase on such a big shopping holiday.

    2. Make Your Updates

    Does your website look good, or does it need to be updated? Remember, on Cyber Monday many potential customers may be going to your website for the very first time, so the first impression is very important. If your website looks outdated it may not fare as well as a competitor.

    Additionally, you want to make sure products and product information is easy to find—don’t make customers click on several links to try and find something. Navigation should be easy and information about products should be complete and accurate. And remember, once you make any updates, test everything again.

    3. Don’t Forget About SEO

    Search engine Optimization (SEO) is one of the most fundamental and critical things you can do for your website to increase online visibility and search engine rankings. Without SEO (the action of placing relevant keywords in your website content) your site can get lost in a sea of search results, and quite possibly never be found.

    Make sure you have professional SEO done well before Cyber Monday, because it can take time for search engines to rank your site. And an experienced SEO professional is necessary because SEO is more than just putting keywords in content—images, page titles, and many other off-screen elements of your website can also be optimized.

    4. Use A Shopping Cart With Additional Features

    Using an advanced shopping cart application can help you boost your sales even during the checkout process. An advanced, intuitive shopping cart can list similar and relevant products that the customer might also be interested in, which might encourage them to add more items to the cart. Consider this a form on online point-of-purchase selling.

    You can also opt to offer a discount if a customer purchases a minimum amount such as 10% off $100. Free shipping or a coupon for a future purchase are also options.

    Most importantly, the shopping cart should be easy for customers to use. Nobody wants to click through 5 pages of shopping cart forms just to make their purchase. Keep it at two pages and you should be fine. And multiple shipping options also go a long way toward improving customer service.

    5. Speaking of Customer Service…

    Prepare staff to answer phone calls and emails in a positive, professional manner. The potential for many customers to require additional help or seek assistance on Cyber Monday can be staggering, and your staff must be prepared to provide excellent customer service.

    Contact information on your website should be easy to find. Cyber Monday offers the opportunity to make many new lasting customers—you don’t want to lose them due to poor customer service.

    6. Promote Your Cyber Monday Sales

    Start building the buzz early by promoting on social media, email marketing, and other marketing channels. You’ll want your customer base primed and ready to head to your website first to take advantage of your sales.

    Then make sure your website is prepared to be updated with any sales and promotions you are running on Cyber Monday. You certainly don’t want to be promoting something all month only to be unprepared with the update on the actual day!

    7. Watch What Your Competitors are Doing

    An important rule of being successful isn’t just to focus on what you are doing, but also on what your competitors are doing. Pay attention to any sales and promotions they may be running on Cyber Monday. Are they offering free shipping? What are they discounting? Do they have you beat?

    Also be sure to check out their websites. How do they look compared to yours? Is the navigation better? Is it more attractive? Do they have a larger social media presence?

    Study what makes your competitors successful, and then find a way to emulate it, but do it better. In today’s online marketplace, it is important to always remain vigilant in your marketing efforts in order to maintain your edge over your competitors.

    How you do on Cyber Monday may not necessarily make you or break you, but it is important to be visible as an online entity. For many, Cyber Monday can be the introduction to future sales once customers grow aware of your website. And purchases made on Cyber Monday can lead to many more throughout the holiday shopping season. The shopping holiday is poised to become more popular and important in the world of online commerce over the years, so make sure you’re in the game now.

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  • Cash Flow Tips for Seasonal Businesses

    Cash Flow Tips for Seasonal Businesses

    Seasonal businesses have to manage cash flow to weather the peaks and valleys of revenue over the year. That sounds like common sense, but it’s easy to lose sight of the long-term picture when things are going well. The best strategy for cash flow starts with small steps to reduce expenses and preserve capital. That way, you can make sure your livelihood sustains even when the cash isn’t coming in.

    Know Your Peak Periods

    Every business has some kind of seasonality, or peak periods when they do more revenue than other times of the year. If you own the type of business that simply can’t operate during certain months, you may shut down completely for several weeks. That may be true if you’re a landscaper in a northern state, for example.

    Many companies operate year-round, but have severe fluctuations in cash flow. It’s essential to identify those key periods so you can anticipate when things are due to become slow again. Use your revenue records to narrow down those time periods when things are busy or quiet.

    Prepare Annual Cash Flow Projections

    Any business that relies on one or two peak periods should look a full year ahead when developing cash flow projections. This captures both the highs and lows that will happen in the coming months. While a business with stable monthly revenue can do a 6-month projection, a seasonal business could miss out on vital information. By not capturing half your annual cycle, you may fail to see when your cash drops off and be unprepared for a shortfall.

    rolling, 12-month cash flow projection lets you see well in advance when you’ll get a new influx of revenue, and when times are set to be thin.

    Stick to a Set Budget 

    There may be a temptation to overspend when there’s a lot of money. But this can get you into trouble if all of a sudden you don’t have the cash you need to cover essential bills. Do your best to stay on track with a modest expense budget. That includes reducing the amount you have to spend to service high-interest debt. If you can, get a business line of credit or cheaper sources of financing than credit cards or high-interest loans.

    Of course, it makes sense some of those expenses will have to rise when you are busier. You’ll purchase more inventory and hire more staff in anticipation of your peak periods. Any excess is best used to build up your cash reserves. A cash cushion of six months worth of expenses is ideal, so you can keep the doors open in the event your projections don’t pan out.

    Manage Your Inventory

    Inventory is one of the biggest challenges for seasonal businesses. If you can only sell for a few months of the year, you want to sell as much as possible. But if you manufacture too much merchandise, you can be left with a warehouse full of items that may or may not sell next year. Inventory can also become a tricky tax issue that leaves you with an unexpected bill.

    So try your hardest to only prepare what you need. Develop strong relationships with suppliers, so you can buy only what you need — and can fill those last-minute orders for products in case there is a big rush of demand you want to satisfy.

    Look for Alternative Revenue Sources 

    Whether you operate a fully seasonal business, or just have certain peak periods, there are ways you can use your existing resources to make additional revenue. Look to your existing equipment, office or warehouse space, and regular staff to see what else you can offer. Selling a new product or service when your core sales are slow can bring in much-needed additional money.

    Think outside the box, but try to complement your existing business with a similar service. That landscaping business that creates beautiful gardens in the spring and summer might do well clearing snow in the winter. The display booth rental company that focuses on trade shows might expand to similar offerings for farmers’ markets or outdoor festivals.

    Pay On Time, Get Paid Early

    Cash flow is about managing when money goes in and when it goes out — so your bank account balances hopefully never get to zero. It’s an easy strategy to pay your bills on time, but as late as possible to give you more flexibility. That money can also potentially earn interest in your bank account. Negotiating good payment terms with suppliers can keep your balance sheet healthy and your cash flow positive.

    At the same time, you want your customers to pay you right away. That’s easy with a cash business like retail, where goods and payment are exchanged at the time of the sale. It’s a bit more of a challenge with an invoice-based business. Those customers are like you — wanting to preserve their own cash flow by paying as late as possible but still on time.

    Consider offering a discount for early payment. You can also sell your invoices to a factoring company. In this scenario, the factoring company buys your unpaid invoices in exchange for an upfront payment. When those invoices are paid, you get the balance, less a fee to the factoring company.

    Keep Good Credit

    Remember that note about staying away from high-interest debt? One of the best ways to do that is to maintain good credit. That’s not always easy, but effective debt management makes you better qualified for less expensive financing. That costs you less to service which means there’s more money available for the rest of your operations.

    Stay On Track – Stay Positive

    One of the benefits of being an entrepreneur is the freedom to be creative and flexible. That’s true when you run a seasonal business. By implementing sound practices like long-term forecasting, budget constraints, and new revenue source development, you can build a sustainable company you are proud to own and operate.

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  • Leasing vs. Buying for Small Business Owners: How Does it Help Your Accounting?

    Leasing vs. Buying for Small Business Owners: How Does it Help Your Accounting?

    You’re probably at least generally familiar with the concept of leasing versus buying from car shopping. But on top of considering whether you want to rent or buy, you also need to think about which one is best for your accounting. Here’s what you need to know.

    Upfront Cash Flow

    You generally need more cash available to buy. Even if you aren’t paying in full, you’ll probably need to make a downpayment. Leases sometimes also require a deposit or downpayment, but this is usually smaller than what you’d need to buy.

    In addition to the question of whether you have enough cash on hand to buy, you also want to think about your balance sheet. Maintaining cash by leasing could help your balance sheet look healthier to lenders or investors.

    Ongoing Cash Flows

    With a lease, you have a fixed monthly payment for the duration of the lease. With a purchase, you only have a fixed payment if you took out a loan. In addition, if you buy, you may be responsible for the cost of unexpected repairs. With a lease, you may have the option of purchasing a maintenance plan so that any repairs are covered and you never have to pay more than the lease amount.

    In addition to having free cash available, you also want to consider how payments appear to potential lenders. As with personal loans, you don’t want your debts or fixed obligations to be too high a percentage of your income. If they are, you may not be able to take on additional loans if you need to do so in the future.


    If you’re trying to save taxes, leasing versus buying is situational.

    Leases are easy to account for assuming they’re a true rental and not a purchase in disguise. If you’re retaining a property interest at the end of the lease, it’s a purchase not a lease for tax purposes. For a true lease, you deduct the amount of your lease payments when they happen.

    Purchases are deductible as depreciation. With depreciation, it doesn’t matter if you paid everything upfront or took out a loan. You divide the value of the asset by how many years it will last and deduct that amount each year. If you want to receive a larger deduction sooner, there are special accelerated depreciation rules that may allow larger amounts in the earlier years and lower amounts in the later years. Small businesses may be able to skip depreciation and deduct certain small purchases in full in the year of purchase under an IRS rule known as Section 179.

    Risk of Ownership

    Leasing versus buying gives you different degrees of financial flexibility. With a lease, the asset is on your books for a certain length of time, and then it goes back to being someone else’s problem. With a purchase, if you no longer need an asset, you need to find a way to sell it or may possibly need to pay to dispose of it.

    The main risk of ownership has to do with how long it takes you to recoup your investment. Since leases are shorter term, you can usually confidently take on a lease knowing that the benefits will outweigh the costs based on your near-term projections. When you own an asset, there will come a time where you no longer need it, it’s obsolete, or it’s not cost-effective to repair it. If this happens sooner rather than later or your long-term projections were off, you may take a financial loss.


    Leasing and buying each have their own practical benefits, but they also have accounting impacts as well. Choosing one over the other may make your financial statements healthier if you’re trying to get a loan. They also have different types of risk that may be right for different situations. If you’re deciding whether to lease or buy, consider asking your accountant for their take on what you should do.

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  • Can a Small Business Charge a Credit Card Fee?

    Can a Small Business Charge a Credit Card Fee?


    A number of state governments don’t allow businesses to introduce credit surcharges. As of 2019, they include Maine, New York, Florida, Colorado, Oklahoma, Massachusetts, Texas, Kansas and Connecticut. The same goes for Puerto Rico.

    Even if your state permits you to charge cardholders an extra fee, the network may forbid it. Companies like American Express and Visa usually only let merchants add surcharges to online, kiosk or phone payments. They enforce particularly restrictive rules regarding debit and prepaid cards.


    If you can’t recoup processing costs with a fee, you could set a minimum purchase amount for card users. Federal law caps this threshold at $10. The new policy may alienate a few customers while encouraging others to spend a bit more. Some retailers have set a $5 spending requirement.

    Be sure to follow the card network rules if you establish a threshold. Visa will allow you to set a minimum, but you cannot apply it to debit transactions. Most major networks won’t let you enforce separate rules for different types of credit cards.

    Another option is to provide a free bonus or discount to patrons who pay in cash. State laws in Colorado, Maryland, Wyoming, Washington, Oklahoma, Wisconsin, Nevada, Connecticut and Massachusetts specifically allow cash discounts. No states have banned them.

    Small business owners can also choose to simply educate customers about card processing expenses and encourage them to make cash payments. Mention that it helps you keep prices low. You could post a notice on your bulletin board or publish it in a food menu.

    To sum it up, state laws and card network policies bar businesses from levying credit surcharges in most situations. The rules about minimum purchase amounts and cash discounts aren’t as strict. These solutions also have more positive connotations and may hold greater appeal for customers.

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  • The Importance of Managed Service Providers for Small Businesses

    The Importance of Managed Service Providers for Small Businesses

    As a small business owner, you are constantly working to improve and expand your business while keeping costs under control. That’s why you may be trying to handle all of your IT needs in-house or with the help of independent contractors. A better way to handle these needs is to hire a managed service provider or MSP. You can save money while improving your data storage, system updates and network security. With their help, you’ll have many of the IT options that midsize to large companies have.

    IT Maintenance

    Many small companies struggle just to keep their system well maintained and their software updated. If you have an on-site server and one IT person, even a minor glitch can cause major system downtime, costing you a significant amount of money. Also, software programs are continually being updated to add features or fix problems. You can spend hours each week struggling to keep up with the changes.

    An MSP will take care of your system issues and also work to prevent problems from occurring in the first place. They will provide automatic updates to your system and your software so that you don’t have to deal with them. You can then focus on other vital matters.

    Data Flexibility

    With an MSP, your data is not kept on a local server but stored in the cloud, allowing you to access that information securely from any location as long as you have a computing device. As a result, your business’s information is safe from disasters such as flooding, fire and sabotage. Even if a hurricane strikes your building, you can get your business back up and running from a remote location in a matter of minutes.

    Your data is also safe since an MSP employs the latest security software and practices, something you will not be able to match on your own.

    Cost Reduction

    Budgeting is particularly important for a small business, so unexpected IT expenses can be a real concern. When you sign up with an MSP, you pay a monthly rate, meaning there are never any surprises. You will probably find that your annual bill for IT services is less with an MSP.

    Some small business owners believe that a managed service provider is not necessary or out of their financial reach. Neither thing is true. Most small businesses will benefit greatly from the IT expertise found at an MSP. Your company’s efficiency and security will improve while you save money and time.

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  • Boost Your Cash Flow With a Competitive Merchant Cash Advance

    Boost Your Cash Flow With a Competitive Merchant Cash Advance

    Starting a small business is an exciting adventure. Whether your company is still in its first few months or you’ve now grown your small business for a few years, there are many more financial challenges and rewards to come. If you’re ready to take your small business to the next level, find out how a merchant cash advance can help you avoid debt, take on new opportunities and boost your cash flow.

    What Is a Merchant Cash Advance?

    As a small business owner, your financing options may be limited. A merchant cash advance is a flexible way to receive the funding you need to improve your financial situation. In order to receive a merchant cash advance, you only need to have six months of credit and/or debit card acceptance.

    Next, we’ll purchase your future card sales with a lump sum payment. Instead of waiting for sales to be processed, you can spend your cash now. Because a merchant cash advance isn’t a loan, you won’t have to worry about having an excellent credit score, long-term financial history or fill out a complicated application. With your merchant cash advance, you’ll enjoy these advantages:

    • 15 minute application
    • Only six months of card processing history required
    • Payment in as little as three days
    • Flexible payment plans
    • Financing up to $300,000
    • No credit score required

    Because it’s your money, you can decide how you spend it. Keep your financial options open and spend money on any emergency or investment opportunity that arises.

    Avoid Debt

    Unlike a small business loan, a merchant cash advance isn’t a loan. You won’t have to worry about missing payments, interest rates or credit scores. A small business owner who just started a business may not want to go further into debt. After leasing property, securing equipment and investing in inventory, it’s helpful to find a financing option that doesn’t involve inflexible monthly payments.

    Or, if you’ve successfully bootstrapped your company to this point, keep up your debt-free strategy by agreeing to a financing option that is tied to your sales volume. Your merchant cash advance payments are flexible enough to help you avoid overdue charges if you have negative cash flow.

    Take on New Opportunities

    Perfect investment opportunities are rare. If you find a once-in-a-lifetime business opportunity, seize it confidently knowing that you have the working capital necessary. For example, if a new client requests a large order, you may not have the capital on hand that you need to accept this unexpected bulk order.

    A merchant cash advance allows you to use your future income to invest in your company. Accept orders confidently knowing you have a flexible payment strategy to purchase the inventory you need for large orders. A merchant cash advance is typically processed in three to four days, so you can react quickly to sudden market changes. Streamline your process and scale your business easily without resorting to a high-interest loan.

    Boost Your Cash Flow

    Stay responsive in your fast-paced industry with a merchant cash advance. If you’re ready to keep your cash flow positive and your working capital ready to invest in any opportunity, contact us at Merchant Capital Source today. Don’t let slow seasons or sudden expenses keep your small business from thriving. Use your cash when you need it and avoid unnecessary interest payments starting today.

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  • 5 Accounting Tasks All Small Business Owners Should Do

    5 Accounting Tasks All Small Business Owners Should Do

    If you are a small business owner, you may think your accountant or bookkeeper is responsible for all book and financial related services. While their responsibility is to handle this, it doesn’t mean you are resolved from all responsibility. As a business owner, if you don’t understand your books, how can you grow your business?

    The fact is, if you don’t look at or understand your books, it puts your business at risk. You may not realize this and think if there’s money in the bank, the company is profitable. This, too, isn’t the case.

    If you want to protect your business and ensure your books are properly kept, as a business owner, you should do the following tasks regularly. By doing this, you can know what is going on with your business at all times and minimize financial-related issues.

    1. Verify All Bank Statements are Reconciled in the Books

    Every financial institution account (including a line of credit, loan, savings, or checking) needs to be reconciled each month. Also, you should have no unreconciled transactions still in the books from previous years or periods without an explanation.

    2. Look at All Credit Card and Bank Statements

    Do you look at your statements regularly to see if there are any unusual charges? If you don’t take the time to look at your bank statements, this is setting your business up to become a victim of fraud. In most cases, this happens because of a staff member’s actions.

    If an unscrupulous employee knows you aren’t looking, they may pay themselves, their friends, or their bills with company funds. Keeping track of your statements is the best way to prevent cases of fraud.

    3. Inspect and Understand Your Balance Sheet

    It’s important to verify your balances are going down each time you make a payment. Look for items posted to the “fixed assets” column that may be expensed instead. It is your job as the business owner to know what the Balance Sheet shows you and understand the information presented.

    4. Look at the Owner’s Draws or Shareholder Distributions Detail Report

    You need to look at what your bookkeeper is posting on your balance sheet for this, rather than the profit-and-loss statement. Just because you hire someone to handle this doesn’t mean they don’t make mistakes or willingly put in the wrong information.

    5. Look at the Payroll Reports

    This represents another area for fraud. Be sure the staff member you have submitting your payroll isn’t adding family members or friends as employees or paying themselves a bonus. Don’t take a chance. If these people know you aren’t looking or paying attention, then you have opened the door for costly and unpleasant issues down the road.

    As a small business owner, you have a responsibility to know what is going on with your business at all times. While taking care of the books when you have hired someone to handle this task for you may seem unnecessary, it’s not. Take ownership and make sure that everything is being handled properly at all times. Also, when employees know you are checking on the financial records, they are less apt to try to steal money from the company.

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  • 3 Lessons Parenthood Can Teach About Entrepreneurship

    3 Lessons Parenthood Can Teach About Entrepreneurship

    Having kids can make it challenging to run a company. The experience of parenthood, however, can also teach you a lot of things that will make you a better entrepreneur.

    Everyone has unique experiences raising children and starting businesses. Chances are, though, that you can identify with these three lessons.

    You Need Help to Reach Your Goals

    Raising a child alone is nearly impossible. Most people rely on partners, grandparents, friends, and daycare centers. Imagine trying to get your kids in bed without help from someone. Unless you have six hands, you can forget about it.

    The same applies to nurturing a business. Learn to delegate tasks to people you can trust. Without them, you’ll work so hard that you run out of energy. Then, your company turns into the business equivalent of a hungry, dirty child that’s wide awake watching inappropriate television shows at midnight.

    A Little Fairness Goes a Long Way

    How many times have you heard your kids whine that something “isn’t fair.” You can give them the “life’s not fair!” response, but it doesn’t satisfy them very well.

    Learning to negotiate with kids makes life easier for the whole family.

    Take that lesson to work with you every morning. When you treat your employees, business partners, and clients fairly, you can expect better results. A little fairness can lead to advantages like a lower employee turnover rate, increased sales, and more expansion opportunities.

    Plus, you’ll grow your reputation as someone that others like to do business with. A good reputation will assist your career in ways you can’t measure.

    It’s Not Always About You

    A lot of entrepreneurs start businesses because they want to run their own companies as they see fit. No matter how much time you devote to your business, you can’t expect the world to revolve around you and your desires.

    You know how you have to put your children’s needs ahead of your own? You have to do the same with your business.

    Look for ways to grow your business by offering new services and products. They may not conform to your original vision, but they can help your business thrive.

    The next time you feel yourself resist change, ask whether you’re putting yourself ahead of the business. If you are, then you should rethink your attitude.

    Entrepreneurs can’t compartmentalize their lives they way that employees do. Every part of your life is connected to other parts. You might as well embrace the situation by using the lessons you learn as a parent to improve your business skills.

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  • How Exactly Do You Calculate Your QBI Deduction?

    How Exactly Do You Calculate Your QBI Deduction?

    The QBI deduction was one of the hottest topics in tax last year, but not even the most experienced tax advisers could tell you how it worked. That’s because the Treasury Department and IRS didn’t issue the final regulations required to interpret the new tax law until the start of the tax filing season. Now that the regulations are out, here’s how to figure out your deduction.

    Figure Your Qualified Business Income

    Your qualified business income starts as your share of the profits from a sole proprietorship, partnership, S-corporation or other pass-through entity. It does not include any income you took as W-2 wages from that entity.

    The surprise announced in the regulations was that you need to deduct certain items from your qualified business income for the purpose of the QBI deduction. These include:

    • The employer’s share of self-employment taxes that you deduct from your adjusted gross income.
    • Health insurance plans that you pay as an employer and deduct from your AGI.
    • The employer’s portion of your tax-deferred (not Roth) retirement account contributions. Note that you do not deduct contributions designated as employee contributions from your QBI.
    Once you’ve made those deductions and know your final qualified business income, there are a few other things you need to check.

    Are You a Specified Service Business?

    The original law contains vague language including “any trade or business where the principal asset of such trade or business is the reputation or skill of one or more of its employees or owners.” IRS Regulation 1.199A-5(b) removed all doubt by providing a specific list of specified service businesses. They include the following.

    • Doctors
    • Attorneys
    • Accountants
    • Actuaries
    • Performers
    • Consultants
    • Athletes
    • Various financial industry professionals
    These categories are specifically defined in the regulations and aren’t open to interpretation as some accountants originally feared. If you’re not on the list in the regulations, you’re not a specified service business.

    What’s the Deduction Limit for Your Total Income?

    If your total taxable income (including non-business sources) for 2018 was up to $157,500 for a single filer or $315,000 for a joint filer, you got the full 20% no matter your industry.

    If your income was above those levels and you’re on the specified service business list, you get a proportionally reduced deduction for income up to $207,500 (single) or $415,000 (joint). For higher incomes, you lose the ability to claim the deduction at all (even on your income up to the cutoff).

    If your income was above those levels and you’re not a specified service business, you make two calculations and take the higher amount. These are called the wage and capital limitations.

    • 50% of the W-2 wages your business paid.
    • 25% of the W-2 wages your business paid plus 2.5% of the unadjusted basis in your business’s tangible, depreciable property. That includes things like a building, vehicle, or equipment.

    Your Final Answer

    Once you make the income limitation calculations, you deduct the lower of these three numbers:
    • Your reduced deduction based on your income and business type (see above).
    • 20% of your original qualified business income.
    • 20% of your total taxable income.

    What’s Changing for 2020 and Beyond

    There are two upcoming changes confirmed for the 2019 tax year returns filed in April of 2020. The first is that the income thresholds for specified service businesses and the wage and capital limitations will increase slightly. They are indexed to inflation and will adjust every year.

    The second is that the IRS will create a new Form 8995 to calculate the QBI deduction. You will include this form in your tax return. Currently, you do not file a form or schedule showing your calculations — you only include the final deduction amount on your Form 1040.


    The QBI deduction is relatively straightforward now that the IRS has issued a full set of regulations. However, you may need to plan ahead to maximize your deduction. Talk to a qualified tax professional to see if there are ways to structure your income or expenses to increase your deduction.

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  • Do You Travel on Business? Here’s What You Need to Know at Tax Time

    Do You Travel on Business? Here’s What You Need to Know at Tax Time

    If your work requires you to travel, you’re probably eager to take full advantage of your right to deduct certain expenses associated with those travels — especially if you’re a small business owner looking for every financial edge you can obtain. The good news is that you can indeed deduct many travel-related expenses; the less-good news is that, but determining the allowable types and amounts can get a bit complicated. Here’s a basic overview of the rules, options, and limitations applied to typical travel expenses, courtesy of our small business loan and merchant cash advance services team.

    Mileage and Vehicle Expenses

    It makes perfect sense that you should be permitted to deduct at least some of the cost of your vehicle expenses. You can do this by calculating your actual expenses (gas, repairs, automotive wear and tear and so on), but this approach requires you to keep detailed mileage records, receipts and other supporting documentation. You also have the option of taking the standard mileage deduction — usually a much simpler solution. The standard mileage deduction rate for business travel in 2018 was 54.5 cents per mile. You can also deduct parking and toll payments unless you’re already claiming depreciation on the vehicle in question.

    Meal Expenses

    If you’re travelling long and far enough to require a rest and a meal, you’re entitled to deduct your meal expenses. As with mileage deductions, you can either deduct the actual (documented) meal expenses or simply deduct 50 percent of a standard per diem rate. Be aware, however, that this per diem rate varies, not just from state to state, but also from city to city. Texas business travelers, for instance, might use a daily rate of $96 in El Paso, $145 in Austin, or $94 in any area that doesn’t have a clearly-stated rate. The entire table of rates is available on the U.S. General Services Administration website.

    Lodging Expenses

    You can usually deduct your expenses for hotel, motel, or other other lodgings while you’re traveling on business. It’s important to note that these deductions only apply if you’re outside of your tax home (the city or area where you normally conduct business) and the duration of your stay is less than one year. Even if you’re away from your tax home for less than a year, your deduction may be disallowed if your stay was originally planned for a longer or indefinite period.

    Miscellaneous Expenses

    Business trips inevitably rack up lots of small expenses for countless needs and situations that come up. The IRS recognizes this fact of life, which is why you can deduct such diverse expenses as tips, taxi or bus fare, laundry/dry cleaning bills, local equipment fees, fees for local business services, business-related shipping fees, personal baggage fees, and costs related to business communications.

    Don’t Make Assumptions — Ask the Experts

    Just as guessing at other critical items on your tax return is asking for trouble, making assumptions about what you can and can’t deduct from your business travels can lead to confusion, leave money on the table, and (worst of all) present the government with a glaringly inaccurate tax return. Take the time to review your travel expenses with your CPA. You’re more likely to get a healthy tax break without reaping a less welcome result — like an audit.

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  • 4 Snapchat Marketing Hacks for Small Businesses

    4 Snapchat Marketing Hacks for Small Businesses

    There’s so much more to digital marketing than Facebook. Snapchat has more than 186 million daily active users — up from 46 million in 2014 — and this social media platform shows no signs of slowing down. No longer is this just a place to post cat memes and viral vids. Now, Snapchat is a killer marketing tool for your small business. Here’s how to use it properly.

    1. Target Millennials

    Millennials have abandoned Facebook for Snapchat. More than 40 million Snapchat users are 12-24, and a massive 60 percent of people who use this platform are 18-34. Facebook, on the other hand, skews older.

    If you want to attract a younger, social-savvy audience to your small business, post regular content on Snapchat. Product announcements, demos, how-to guides — all of this content will resonate with millennials and increase brand visibility.

    2. Engage With Your Audience

    Engaging with your Snapchat followers will revolutionize your marketing campaigns and lure more people to your product pages. So don’t be a stranger. Comment on other Snaps, ask your followers questions and encourage users to spread the word about your brand. Who knows, you could build a whole new audience interested in your products and services.

    3. Post Videos

    People love watching videos, and the most successful small businesses know this. Marketers who use video grow revenue 49 percent faster than those who don’t, according to research. Still, only 57 percent of all brand content on Snapchat is video.

    “Video lets you show instead of tell,” says All Things Snap. “It will show off your brand’s character more than any character limit or staged photo. It allows you to do things like include music or conduct a 10-second interview.”

    4. Use Analytics

    Want to find out whether your Snapchat campaigns provide you with a return on your investment? Use analytics to monitor your Snaps and access valuable insights into your followers. As a result, you can find out which content resonates the most with users.

    These are just four marketing hacks that prove the power of Snapchat for lead generation and moving customers through your sales funnels. Sure, Facebook might have more users, but this social media platform targets millennials and engages your audience, especially if you use video and analytics.

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  • Why Credit Card Fees are a Positive Investment

    Why Credit Card Fees are a Positive Investment

    Depending on your industry and credit card processor, accepting credit cards can cost you two to five percent of every card sale. Many business owners see this number, realize it can add up to thousands of dollars per month, and decide to not take credit cards. The truth is that credit cards have benefits that far outweigh this cost.

    Avoiding Lost Sales

    About 66 percent of consumers use debit or credit cards when paying for merchandise or services. Many people carry only a small amount of cash, and 16 percent don’t carry cash at all. If they know a business is cash-only, they may decide to skip it instead of heading to an ATM. Taking cards ensures you don’t lose customers because they perceive shopping with you as inconvenient.

    Larger Sales

    Consumers paying with credit cards spend an average of 12 to 18 percent more than those paying with cash. This is due to a number of reasons including the psychological impact of having to hand over physical cash as well as consumers not having to worry about if they have enough cash on them.

    In short, you aren’t choosing between getting $100 cash or $97 after credit card fees. You’re choosing between $100 cash or $115 with a credit card.

    Faster Transactions

    Swiping a credit card takes less time than a customer counting their pennies and a cashier making change. This helps you get customers through the line faster increasing their satisfaction and reducing the chance of people leaving because the wait is too long.

    Make Your Accounting Easier

    With credit cards, there’s no more worrying about cashier errors, counting cash at the end of the night, or reconciling bank accounts. Credit card sales allow your accounting to be almost completely automated as every step of each transaction is recorded electronically.

    Accept Payment Plans Without Risk

    If you sell more expensive items or services, your customers may ask about payment plans. If you choose to offer a payment plan on your own, you will spend time and money trying to collect and likely still end up with people defaulting.

    By taking credit cards, your customers get more time to pay, and you still get paid in full within a day or two. Even if someone doesn’t pay their credit card bill, you still get paid in full because the credit card company takes on all the risk.

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  • Is it Still Possible for Small Businesses to Stand Out on Search?

    Is it Still Possible for Small Businesses to Stand Out on Search?

    Even just a few years ago, it was often easy for small businesses to rank highly in searches with just a little SEO work. Today, so many businesses are focusing on SEO that there just isn’t room for all of them — especially when the giant chain companies always seem to find their way to the top. Fortunately, there are still ways for small businesses to separate themselves from the pack.

    Tailor to Your Market

    The reason giant chains often rank first is because their national fame gives them a strong online presence. However, their websites often take a cookie cutter approach with little local information. Even many small businesses contract an SEO firm that doesn’t really know the local market.

    This creates a hole where you can target your information to specific local neighborhoods, tastes, events, and needs. It will also help to show your customers who want to shop local how you’re connected to the local community.

    Be Active in the Community

    Be active in the community by participating in local events and sponsoring causes you support. In addition to building your offline reputation, this will help you to appear in social media, press releases, and local websites.

    You may have heard that buying links is bad, but that’s when you’re simply paying someone to add a link somewhere. If you’re actually involved in your community and receive a link in return, it will still help your organic search rankings even if your motive was marketing.

    Ask Your Customers to Leave a Review

    Reviews are an increasingly important factor in search marketing. In addition to helping search engines see that you’re a real, active business, many search results now include a box with customer reviews instead of just a list of links.

    Asking your customers to leave a review can help you build up your presence faster. Don’t worry about getting bad reviews. They will be drowned out by the good ones as long as you correct any legitimate customer concerns. In addition, a bad review gives you a chance to publicly show your strong customer service and willingness to make things right when something goes wrong.

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  • Inbound Recruiting: The New Way to Secure Qualified Talent

    Inbound Recruiting: The New Way to Secure Qualified Talent

    Inbound recruiting has become a highly effective method of sourcing potential job candidates. In fact, it is quickly replacing traditional outbound ways of growing qualified talent pools. The concept of inbound recruitment methodologies are simple – attract and source the right candidates, convert their interest, and build brand credibility.

    Here are some simple ways you can deploy inbound recruitment strategies in your own organization.

    Attracting and Sourcing

    Your ability to attract prospective employees shouldn’t begin and end with your company’s job posting on an employment board. Rather, efforts should be taken before this step to create a funnel of interest around your organization itself. This begins by humanizing your brand and defining your company culture on your website, social networks, and career pages. To attract the right candidates, you need to showcase what makes your company special. Make your audience jump at the opportunity to work for your company.

    Converting Interest

    Converting interest into a job application is the next stage of the inbound recruitment process. You accomplish this through a variety of mediums. Strategic calls to action on company career pages are a great place to start. Keyword-optimized job listings and a balance of both content-rich and creative elements are also great ways to showcase what life is like working at your organization. Makes it easy for candidates to apply to your organization on their mobile phones, through their social media accounts, and on their favorite job boards.

    Engaging and Building Credibility

    Whether you hire a particular candidate or not, growing your talent pool over time requires regular engagement. The candidate’s interview and hiring experience can play a major role in the overall credibility of your company and can impact your ability to find qualified talent down the road. Using surveys to help streamline your hiring practices will encourage long-term brand loyalty. This will help your talent pool sustain interest in your organization and significantly increase the likelihood of employee referrals.

    Inbound recruiting continues to be an effective way of sourcing qualified talent pools and maintaining them over time. By incorporating these basic strategies to attract new candidates and covert their interest, you can streamline your hiring practices and significantly reduce the time it takes to find your next new hire.

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  • How to Prevent Fraud Against Your Small Business

    How to Prevent Fraud Against Your Small Business

    Fraud against small businesses occurs frequently and in many forms. According to surveys 28 percent of small businesses experience fraud every year. A few examples include shipping scams, chargeback fraud, phishing emails and invoice fraud. Learn to identify some common forms of customer, vendor and third-party fraud and identify steps the small business can take to prevent.

    Shipping Scams

    Common scams involve shipping. Several variations exist, including the following.

    • The scammer requests you use their shipping account because they can get a discount, service is more reliable, etc. If you agree and use the requester’s shipping account, they easily can contact the shipper and reroute the order to another address. The buyer then asks for a refund because they did not receive the order. Unable to prove that the buyer received the order, you lose the product, the shipping costs and your money. How to prevent this scam: Only use your shipping account. If a customer asks you to use their shipping service, review the order carefully. Ship to the address on the order.
    • A buyer places an order with an incorrect or fake shipping address. When the shipping company is unable to deliver the package, the buyer contacts your shipping company and asks they send the package to the correct address. The buyer then files a complaint for not receiving the item. The buyer keeps the item and money. How to prevent this scam: Contact your shipping company to block buyers from rerouting. Validate the address before shipping. Only ship to the address on the order.

    Chargeback Fraud

    The term “chargeback” refers to the return of funds to a customer that is initiated by the issuing bank at the customer’s request. Fraudulent chargebacks involve a customer paying for goods or services via credit card and then requesting a chargeback, despite receiving the goods or services. They also might falsely claim the purchase was not authorized. How to prevent this scam: Use a secure ecommerce platform and a reputable payment processor that havs seller protection and fraud detection features in place, such as address verification services (AVS).

    Invoice Fraud

    The fraudster submits professional-looking Invoices for payment for goods not provided or services not rendered. This scam may involve accomplice staff or not.

    How to Prevent Scams

    An educated workforce is the best prevention measure. Train staff to spot possible scams. Teach them not to share information externally and not to click on unknown links. A good resource is the FTC’s dedicated site and materials (

    Verify all invoices before payment. Implement clear processes for accounts payable. Review invoices carefully and be sure the goods or services were received.

    How to Spot Scams

    Learn to recognize some of the common telltale signs of scammers:

    • They pretend to be someone you trust or associated with someone trustworthy, like a government agency.
    • Scammers express a sense of urgency, rushing you into making a quick decision.
    • Scammers use intimidation, preying on fear. For example, they warn of some impending crisis such as a website domain expiration.
    • Scammers use untraceable payment methods.

    Of course there are many more types of scams and forms of fraud committed by employees as well as strangers. Remain vigilant and don’t hesitate to question.

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  • SEO for Small Businesses: Why Local Search Matters

    SEO for Small Businesses: Why Local Search Matters

    Search engine optimization (SEO) is a critical skill for all small business owners to master. Optimized content can increase traffic to your website, resulting in higher sales and therefore higher revenue for your small business. Thanks to updates to the Google algorithm over the past few years, local SEO is becoming increasingly important for all small companies. Here are a couple of tips you can use to make local SEO work for your business.

    Use Local Keywords to Get the Traffic You Want

    Some visitors to your website are more useful than others. If your business is tied to a particular location, for example if you have a brick-and-mortar store or you provide services in people’s homes, you want to attract local people to your website. The best way to do this is to use local keywords, which include your town, city, or region as well as a word or phrase related to your business. An example is “dentist in Manhattan.”

    You can find suitable local keywords for your SEO strategy using this tool from Google. Look for keywords that have higher search volumes and lower competition. Use these keywords in the content on your small business website to attract local searchers.

    Use Listing Sites so Local People Can Find You

    The next step to turbo-charging your local SEO strategy is to add your business to Yelp, TripAdvisor, Google Places, and any other listing sites that are popular in your area. Keep your profiles on these sites updated with your current opening hours, website URL, and a brief description of the services you can offer.

    You will soon notice that your customers start to leave reviews of your business on listing sites. These reviews will help to make your business more visible in search engine results pages and also help your business to seem more authentic and trustworthy. Always respond professionally and politely to negative reviews, offering a solution to resolve any issues that customers bring up.

    Keep It Up

    A good local SEO strategy requires ongoing action. Keep publishing fresh, keyword-rich content and checking on your business listings regularly to keep your website at the top of local search results.

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  • How Should Your Small Business Record Its Income and Expenses?

    How Should Your Small Business Record Its Income and Expenses?

    As a small business owner, you are undoubtedly looking for the smartest, cleanest, simplest ways to track your business’s financials, from your monthly balance to the number of payments on your books. But just as each kind of business offers different products and services to different target markets, there’s no one cut-and-dried way to record business income and expenses. There are however, two primary methods worth considering — cash accounting and accrual accounting. Let’s take a look at each of these methods and the distinct advantages and challenges they offer to small businesses like yours.

    Cash Accounting vs. Accrual Accounting

    The main difference between cash accounting and accrual accounting lies in when you record the entrance and exit of money. For instance, you might receive a request for $10,000 in products or services. You accept the request, bill for the job, perform the job, and then receive payment for the job the following month. Here’s how you would handle that scenario in both accounting systems:

    • Cash accounting – In the cash accounting method, you would wait until that $10,000 actually hit your bank account. If you were the one making the $10,000 payment to another business, you would wait until you’d actually transferred those funds to record that expense. Cash accounting therefore provides you with a real-world “snapshot” of exactly how your finances stand at any given time.
    • Accrual accounting – In the accrual accounting method, you would record that $10,000 as income in the month that the payer agrees to the sale — not the next month, when the money actually appears. This same principle applies to recording expenses. As you incur expenses, you go ahead record them as such on your books even if you haven’t made any payments yet.

    Different Methods for Different Priorities

    On the surface, this “before vs. after” difference seems straightforward enough. But each approach has different potential implications for your small business’s financial well being. The method you choose affects your:

    • Cash-on-hand knowledge – The accrual method is based in part on income you don’t yet have and expenses you haven’t yet paid. It’s not very good at showing your precise current financial situation. This uncertainty can lead you to make dangerous financial errors if you’re not extremely careful.
    • Big-picture viewpoint – The cash method gives you a crystal-clear perspective on your current fiscal health, but it does little to bring you the bigger picture of how your fiscal year is working out. This makes meaningful projections difficult, and it might limit your ability to qualify for a small business loan.
    • Cash flow tracking – Your reported cash flow can vary wildly depending on which accounting method you use. In the accrual system, for instance, your cash flow will be reduced by any incoming bills you receive from the moment you receive them, even if you won’t be paying those bills until the following month. By contrast, the cash method will show you as being up by $10,000 with no reductions from those incoming bills.
    • Taxes – Accrual accounting can give you easier control over your tax burden than cash accounting. If your year is shaping up as a high-income year, saving some of your outgoing invoices for the next year can make your books appear leaner for the current year (or vice-versa). Under the cash accounting method, you would want revenues to arrive at your company during a lower-income year if possible, instead of tacking that revenue onto a higher-paying year. But controlling your revenue on paper is easer than ensuring your payers’ behavior.

    As you can see, both systems have their pros and cons, and there’s no right or wrong choice. You may want to ask your accountant about the use of a hybrid method that combines the best of both systems. One way or the other, you can find a system that makes the most sense for your small business.

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  • Use Contractors to Lower Business Overhead

    Use Contractors to Lower Business Overhead

    Maintaining a large employee base can be prohibitively expensive. Providing them with space, equipment and benefits, as well as paying their payroll taxes, can easily equal or exceed their compensation. Although there are times when having an employee on-site is essential to the requirements of the job, many tasks, projects, and even positions can easily be filled with contractors who do the same job with little to no overhead expense. Here are some ideas that could help your business save several thousands of dollars each year.

    Using Contractors for Specific, On-Going Tasks

    Take the job descriptions of all your employees and combine them into one massive document. Next, separate out all stand-alone tasks. Stand-alone tasks are those that do not require knowledge of other areas of the business or depend on the completion or timing of other tasks. As an example, one such task might be bookkeeping. It may be more cost-effective for you to contract out your bookkeeping services than have them completed in-house by someone who requires office space, equipment, and benefits. Overall, this reassignment of tasks could save you the overhead expenses associated with a few full-time employees.

    Using Contractors for Special Projects

    When special, one-off projects come up in a business, it often results in chaos. With a limited number of employees to share the load, many other important things can go left undone. Because some employees are likely non-exempt, overtime costs due to special projects could also be significant. Hiring a contractor for a limited time, specific to each project, can save thousands of dollars a year. These contractors should have access to your employees for information and support but will basically complete all their work on their own, outside of the office.

    Using Contractors for Permanent Positions

    In many businesses there are full-time positions that lend themselves well to completing outside the office. For example, insurance companies often contract out their claims processing. Some even contract out their sales function, and if the compensation is commission-based, you only pay for results.

    The Human Resource Benefits of Using Contractors

    Since independent contractors are not employees, you don’t have to deal with all the same procedural requirements that you do with an employee. For instance, attendance is not an issue. If they don’t fulfill their duties in the time required, they are in breach of contract and you can end the relationship. If you’ve hired them to do sales or other jobs with measurable output, it’s easy to get rid of poor performers. In general, you don’t have to worry about documenting performance, Performance Improvement Plans (PIPs), or other company policies related to coaching, counseling or terminating an employee.

    Downside of Using Contractors

    Although most of the outcomes of using contractors are positive, there is one obvious downside – you do lose a little control. If you tend to be a micro-manager who is very hands on, then using contractors is probably not a good fit for you. The positive spin on that is, using a contractor might help you learn to loosen the reigns and delegate a bit more, which is probably something you need to do anyway.

    Using contractors can be a great way for businesses to lower overhead expenses and save money. If you’re hesitant about taking that plunge, you can start slowly by contracting out a small piece of your workload, like a special, short-term project. Be sure to consult with your human resources manager and/or your attorney to work out the details before getting started.

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  • Top 5 Accounting Tools for Professionals & Small Businesses

    Top 5 Accounting Tools for Professionals & Small Businesses

    If you dread doing the bookkeeping for your small business, you’re not alone. Half of all small business owners cite accounting as being what they dread the most. Whether it’s disdain for the tedium of accounting or aversion to math, avoiding your bookkeeping can be detrimental or even catastrophic.

    Accounting is how you stay abreast of your expenses, taxes, payroll, a small business loan, and other points of financial data. Further, unless you consider yourself a math and business finance prodigy, these vast swaths of data aren’t the sorts of things you can track in your head. That’s where a great accounting tool comes into the equation.

    Instead of keeping track of your business finances by hand, a great accounting tool can streamline all your financial data while minimizing mistakes. If you want real staying power as a professional in your industry, getting a firm grasp on your business bookkeeping is essential, and using a great accounting tool is how you can do it.

    Here are five accounting tools that are particularly great for professionals, entrepreneurs, and small business owners.


    Since it was overhauled in 2017, FreshBooks has been commended by both critics and users. In fact, FreshBooks was recently awarded an Editor’s Choice award by PC Magazine with the review citing the outstanding user interface, robust collaboration tools, and contextual awareness as a few of the program’s strengths.
    FreshBooks excels at invoicing and managing subscriptions, making it as valuable for freelancers as professionals and small business owners. However, FreshBooks isn’t viable for larger companies with diverse product offerings or lots of SKUs on file because it lacks any real inventory-tracking system or product records.
    Starting at $15 per month for the FreshBooks Lite plan, FreshBooks continues to be a popular option for smaller-scale operations needing a capable, user-friendly accounting tool.


    According to the review published in Inc., Xero offers “some of the best small business accounting software in the game.” In fact, Xero’s strengths are clear from the very first moment you use the software with the easy-to-use setup wizard built right into the program.
    Though often compared favorable to accounting mainstay QuickBooks Online (which also appears on this list), Xero is unique for offering a double-entry system. In other words, transactions and other records entered into the software are reflected in other data; for example, if you receive a Merchant cash advance and input the advance into Xero, your Loans Payable value will increase. So using Xero gets you easy access to straightforward, actionable snapshots of financial data.
    With the Basic version available for just $9 per month, Xero offers a double-entry system and great invoicing features for a very low cost.
    QuickBooks Online
    As the incumbent leader on this list, QuickBooks Online has the advantage of its 35-year reputation for excellence, backed by the Intuit name. In fact, even people who have never used or touched account software before are at least familiar with the QuickBooks name.
    Intuit — which also manages TurboTax — has put over three decades of wisdom to good use: QuickBooks Online exhibits a deep understanding of what users want, especially with a polished, aesthetically-pleasing user interface. Additionally, there’s an array of useful integrations with software and services you probably already use. These integrations include first-party applications made by Intuit and such third-party applications as PayPal,, Zoho Expense, Veem, and Shopify.
    QuickBooks Online also offers some of the most extensive reporting options in the industry. Again, over three decades of experience in business accounting means QuickBooks Online knows what users want and need.
    The main drawback to QuickBooks Online is that you might pay a bit more for their expertise. The basic QuickBooks Online plan — called Simple Start — costs $10 per month. But it only offers access to basic features that may not be enough for a small business. If you need integrated payroll, inventory tracking, multiple users, project tracking, or integrated tax preparation, you’ll have to either pay for add-on features or upgrade your plan.
    Zoho Books
    Though not as ubiquitous as QuickBooks, Zoho might be familiar to you if you’ve used one of the company’s many software tools. Until recently, Zoho was known for its own web-based suite of Microsoft Office alternatives. As the company built a portfolio of other software options, Zoho Books emerged as a capable accounting tool in its own right.
    Arguably the greatest strength of Zoho Books is that it offers many of the same features as its competitors for a low cost. Even the most basic Zoho Books subscription gives you such features as creating and managing timesheets, project management, expense tracking, automating up to five workflows, and robust invoicing.
    There aren’t many drawbacks to Zoho Books, but the shortcomings most often cited are the lack of any payroll integration and report customization options. Otherwise, most professionals, entrepreneurs, and small business owners have praised Zoho Books and its starting subscription price of $9 per month for the Basic plan.
    Most accounting tools offer a free trial, but Wave undercuts the competition by giving most of its features completely for free. However, putting its $0 cost to the side for a moment, Wave is still a very capable accounting tool for small businesses.
    With subjectively one of the cleanest and most user-friendly interfaces, Wave offers a rare double-entry system bolstered by an array of reporting and analysis features that are never more than a couple clicks away.
    Fortunately, Wave’s limitations are really only relevant to larger businesses and companies. For example, Wave lacks in-depth inventory management options, but freelancers, professionals, and small businesses have a lot to gain from Wave’s robust expense tracking as well as the invoice and transaction management.
    There’s no right or wrong answer when choosing the right accounting tool for your small business. The tool that works best for one professional or small business owner may not offer the right combination of features or capabilities for another.
    Whether you choose Wave or Xero, QuickBooks or FreshBooks, or even some other accounting tool, ultimately, the purpose of these tools is to ease the burden of accounting. So instead of dreading it, embrace your bookkeeping by letting a great accounting tool be the key to your success.
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  • 5 Tech Trends That Will Define the Finance Industry in 2019

    5 Tech Trends That Will Define the Finance Industry in 2019

    The world of technology is an ever-changing one that brings new concepts to life each year. In 2019, there are several existing technologies which are expected to make their way into the notoriously traditional world of finance. Explore the top 5 tech trends that will define this industry in the new year:

    1. Internet of Things (IoT)

    The Internet of Things (IoT) is a term that gets thrown around a lot in the tech industry but it is actually proving to be useful in the finances as well. While it seems odd that a realm which centers on intangible concepts would utilize a network of tangible, connected things, financial institutions have found success in using IoT in fraud prevention, debt collection, creating personalized offers and optimized capacity management. In the new year, expect to witness this technology in full swing at ATM’s and point-of-sale devices.

    2. AI/Machine Learning

    Artificial Intelligence or Machine Learning can provide an immense level of value in the financial realm when implemented properly. This year, financial institutes will gravitate towards using AI/Machine Learning to reduce repetitive tasks and improve their overall level of productivity. For instance, automated paperwork, employee training, financial monitoring/fraud detection and enhanced security. While many financial organizations have already begun the process of utilizing such technologies, they will become more prevalent with improved accuracy.

    3. Blockchain

    In 2019, the focus on blockchain technology will continue to grow and increase in popularity. As the technology behind innovative cryptocurrencies such as Bitcoin, Litecoin, Ripple and Ethereum, this does not come as a surprise. In 2013, Bitcoin first entered the market with a value of around $13 per share. Reaching an average value of around $15,000 per share after only five years, however, it has become apparent that blockchain technology warrants attention. Certainly, this technology is still rather infantile and subject to market volatility, but the world is starting to understand the significant impact that blockchain technology will have on the economy in the years to come.

    4. Virtual Reality

    In a world full of millennials, Virtual Reality is naturally finding its space in the financial industry. This is especially useful as non-traditional banks are on the rise. With VR, banks and financial service providers can create a more engaging experience for users. This also aids in improving the users understanding of more complex financial matters, like starting a family trust or securing a mortgage loan. Having an interactive element ensures that users have access to the information that they need when they may otherwise opt to forgo traditional counseling at a brick and mortar location. For the business itself, it improves productivity and aids in establishing trust with the clients.

    5. Chatbots

    Excellent customer service is crucial for banks and other financial institutions. Clients with concerns can become distraught and even panicked if they detect fraud or otherwise have a concern regarding their finances. Using chatbots, financial institutions can put their clients at ease and this is a concept that they are starting to understand in recent years. Although clients will not reach a live person through a chatbot, they do receive an instant response which provides a sense of comfort. Whether they reach the chatbot after hours or on a holiday, the basic information provided may be all the help that a client needs. For instance, if a customer cannot remember their login information for online banking- the chatbot can direct them in the right direction on how to reset their password. In these cases, the problem will be resolved without the client having to wait for regular business hours. This eliminates the level of frustrated clients and gives an overall more thorough customer service experience. Likewise, it can allow the company to determine any areas of concern that are prevalent among their clients.

    While many of these technologies have already become prominent in other industries, the key of 2019 will be implementing them into this industry in a more secure and effective manner.

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  • Move Your Small Business Toward Environmental Friendliness

    Move Your Small Business toward Environmental Friendliness

    The prospect of your small business going green can be daunting. For example, you may envision solar panels, paper bans and vegetable gardens out back. Of course, there’s nothing wrong with these ideas. The idea of growing your own corn and potatoes for lunch at work does hold a certain appeal. However, it’s best to move your company toward environmental friendliness starting with small steps rather than cannonballing into it.

    Here are some simple but effective ideas to kick off your company going green. Pick and choose as you like.

    • Offer incentives for employees to walk, bike, carpool or take public transportation
    • Open new offices, branches or locations in areas designed for environmentally friendly commutes
    • Donate your appliances, furniture, computers and electronics and the like to Habitat for Humanity, schools and charities instead of sending them to the landfill
    • Purchase used furniture instead of new pieces
    • Develop a policy that lets employees telecommute from home when feasible
    • Ask employees to turn off lights in vacant offices, or install timers and motion sensors
    • Use Energy-star-rated lightbulbs and fixtures
    • Purchase refillable water bottles and reusable cups for employees (to cut down on single-use products)
    • Use video conferencing, cloud computing and other systems to cut down on business travel and paper usage
    • Purchase energy-efficient appliances when it comes time to replace refrigerators, microwaves and the like
    • Contract with “green” caterers for events
    • Choose an environmental cause to champion for a fundraiser
    • Give rewards such as gift certificates to local sporting goods stores
    • Look for green 401(k) options when revisiting your retirement plans

    Of course, employee buy-in is critical, and it’s necessary to explain the rationale behind any moves you make. For instance, if you send an email saying, “We need to start turning lights off in rooms we’re not using,” with no further explanation, then that could make the business sound miserly or even like it’s in financial trouble.

    Choose a handful of simple “green” ideas to start with, and roll them out to employees. You increase the chances of employees participating enthusiastically if they have a say in choosing the approaches that the company starts with (via a committee, for example).

    As your new practices gain momentum, build onto them where possible and tout your progress on your website and in recruiting materials. An environmentally friendly company is hard to resist!

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  • 2018 Small Business Saturday Survival Guide

    2018 Small Business Saturday Survival Guide

    Small Business Saturday is this Saturday, November 24th. Are you ready? This annual event is growing in popularity. Ensure you take advantage of every opportunity to sell to and connect with your customer base with these valuable tips.

    1. Do Your Customer Research

    Understanding your customers and their shopping habits will help you be more responsive to their needs. This adds value to their shopping experience and maximizes selling opportunities. Know your demographics, how they purchase and how much they plan to spend during the holiday season. For example, a 2016 study revealed that half of U.S. consumers who shop local businesses do so in support of the Buy Local movement.

    2. Optimize Your Website for Mobile Users

    Convenience is a driving factor for many consumers. Research shows that holiday shoppers will use their smartphones to place 46% of all orders. And when shoppers between 18 and 44 are in your store, 83% of them are still using their smartphones. Ensure your website captures sales from these users on Small Business Saturday and throughout the holiday season.

    3. Embrace Mobile Payment Options

    Mobile is about more than shopping – it’s also how many consumers choose to pay for their purchases, even in-store. 24% of young consumers are prepared to use mobile payments when shopping in brick-and-mortar stores this holiday season. This option also speeds up the POP experience, which supports more sales.

    4. Support a Local Charity/Cause

    Local charities and causes can use your support, and aligning your business with area non-profits is an excellent way to build your brand and establish relationships with the people in your community. The holiday season is optimum for launching or expanding on these efforts.

    5. Use Social Media

    Your social media platforms can you help you get the word out on your plans for Small Business Saturday promotions and specials. Ad buys are one option, but you can also spread your message to followers with simple posts and updates. Clever advertising may even earn you some retweets and shares.

    6. Deliver on the In-Person Shopping Experience

    Your brick-and-mortar store has a big advantage over eCommerce – the physical experience. Shoppers can touch, try-on, try-out and engage with your products. Make the most of that.

    7. Offer In-Store Pickup

    The holidays are a busy season. Some of your target customers won’t have the time to come shop in your store on Small Business Saturday. But they can still take advantage of your sales and specials if you give them an in-store pick-up option. This ties in with #2 – mobile shopping. It’s also another opportunity to show your customers that you’re responsive to their needs.

    8. Advertise Wisely

    Make the most of this big day with targeted advertising. Highlight Small Business Saturday in your ads and appeal to consumer desire to support small businesses and local shops. Don’t forget social media — these hashtags can help on Twitter, Facebook and Instagram: #SmallBusinessSaturday, #SmallBizSat, #ShopSmall, #DineSmall.

    9. Reward Loyal Customers

    Send emails to your established customers offering them special deals or discounts for supporting your business or add the offer to current shoppers on their sales receipts. Don’t make it contingent on shopping in your establishment on Small Business Saturday. It’s a reward for patronizing your business. Extend the offer a week out past that Saturday.

    10. Prep Your Sales Team

    Make sure your customers have an enjoyable shopping experience – give your sales staff the tools they need to provide exemplary customer service. Hold a special meeting to educate your team about the products you’re highlighting and any promotions you’re offering. Encourage questions and feedback to maximize the effectiveness of this exercise, and staff appropriately on the big day.

    11. Partner with Other Businesses

    Small Business Saturday is your chance to support local businesses, too. Considering teaming up with other area stores or service providers to offer your customers extra value and give them even more reason to purchase locally.

    12. Create Special-Edition Packages

    Commemorate this day with unique offerings tailored to your customer base. Put together special packages of your products or services that provide added value. This is a chance to show established customers and prospective buyers what makes your business special.

    13. Get Organized

    Don’t forget the logistics. It’s fun to brainstorm and create specials and ads for this small business extravaganza. But, preparation, organization and dedication are key to the success of any of your efforts this month. Get back to the basics. Identify your goals. Outline your strategies and make lists for the tasks you need to complete to be successful.

    14. Remember Foot Traffic

    With all the emphasis on mobile use and internet shopping, it’s easy to forget offline consumers. They exist, and you can attract them with flyers and posters to inform shoppers in your community of your products, services and unique offerings. Creative window displays can bring customers in the door, too. Tap your staff to design these displays – they know your customers best.

    15. Connect Your Online and Brick-and-Mortar Presence

    This holiday sales event is meant to help small businesses both on and offline. It’s a mobile world, and a lot of retail sales are now conducted online. Don’t leave money on the table by ignoring your online presence – but be sure to present a cohesive shopping experience by connecting your physical offerings with your online promotions. Don’t forget your social media platforms. Stock appropriately.

    Bonus Tip

    Small Business Saturday is about more than increasing your sales during the holiday season. It’s a valuable opportunity to build customer loyalty that will hold you in good stead year-round. Keep that in mind while planning your sales strategies this November. How can you make this the best experience possible for your customers?

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  • Hiring Through Facebook: How to Use Facebook Job Postings Effectively

    Hiring Through Facebook: How to Use Facebook Job Postings Effectively

    Early in 2017, Facebook introduced a new job posting feature in the US and Canada that would expand to 40 countries worldwide in February of 2018. Since then, more and more businesses have turned to Facebook as a platform for finding new employees. Like any hiring platform, though, it’s important to use Facebook correctly if you want to see great results from it. Here’s what you need to know to use Facebook job posts to effectively recruit new employees.

    What Kind of Jobs Are Best Posted on Facebook?

    Although businesses of all sorts can advertise their open positions through Facebook job postings, the platform is best suited to small businesses looking for lower-skilled workers. For white collar, professional positions, LinkedIn is generally a more suitable platform. In the case of workers with a blue collar background, however, Facebook is an excellent tool for hiring.

    Best Practices for Creating Facebook Job Listings

    The most important part of creating a successful Facebook job listing is targeting the post to the right audience. Facebook’s internal targeting features make it extremely easy to show your job posting to the target demographics who will be most interested in it. Ideally, you should target your job post to people living in your local area who have interests related to your business niche. With a bit of simple targeting, you can make sure that your job post is shown to people who fit the mold of your ideal candidate for the position.

    When posting a job on Facebook, it’s also worthwhile to make it appealing to the people who already like your business’ page. Facebook users who follow your posts and interact with your page are usually prospective customers, but they can also be good candidates for your open jobs. Try to structure your job post in a similar way to your usual marketing posts so as to target the people who are already engaging with your brand in their capacity as customers.

    Finally, it’s important to discuss more than just the position you are posting for. Highlight your company’s culture and the opportunities prospective employees may have for future career advancement within your organization. By showing workers a positive view of your company and the opportunities it will give them, you can encourage them to apply and make it more likely that you’ll attract well-qualified candidates with the skills and experience you need.

    Used correctly, Facebook job postings can be a powerful tool for businesses looking to bring on new employees. If your business is searching for extra manpower, consider posting your next job on Facebook.

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  • Poor Personal Finance Habits that Keep Average Americans in Debt

    Poor Personal Finance Habits that Keep Average Americans in Debt

    Americans are in a lot of debt, to the tune of $4 trillion, projected by the end of this year. This consumer debt represents student loans, auto loans, personal loans and credit cards. When you look at the population and this non-mortgage debt, the average American owes more than a quarter of their income to their borrowing. And even more alarming, is the fact that this type of debt has increased more than 38% over the past five years. Bad personal financial habits are contributing to this uptick.

    Budgeting Fails

    Failing to live on a budget is one of the most common mistakes you can make. But without this essential financial tool, you’ll keep making all the other mistakes that lead down the path to overwhelming debt. A budget is a simple tool that identifies how much money is coming in and what bills and expenses need to be paid so you can determine how much should be going out. A budget also allows you to set up two other tools many consumers are mistakenly ignoring – emergency funds and savings.

    Lack of an Emergency Fund

    Emergencies happen – it’s inevitable. How you prepare for these emergencies determines the impact an they will have on your finances and your debt. Most Americans don’t have an emergency fund that’s separate from their savings. Rectify that for yourself by building up an emergency fund that’s equal to or greater than three months of living expenses. This monthly amount should include your basics, like rent/mortgage, utilities, food, and transportation expenses.

    Making Savings Optional

    Many Americans fail to make savings a priority. They pay their bills, pat themselves on the back for taking care of their expenses and then proceed to blow the rest of their income on things they don’t really need. Break the cycle and pay yourself first by depositing a set percentage of your income in a savings account or CD. See how helpful a budget is?

    Caviar Habits on a Hotdog Budget

    Just because you want something, doesn’t mean you have to have it, and it certainly doesn’t mean you need it. Living within your means is the single best way to stay out of debt. Basically, that means you spend what you earn and not a penny more. Granted, if it were that simple, consumer debt wouldn’t be careening to $4 trillion. But, you can take steps to minimize outlandish spending that doesn’t befit your income. The next bad habit helps address that issue.

    Relying Too Heavily on Credit Cards

    Credit cards aren’t free money. They’re not a pass to spend what you don’t have in your bank account and they’re not the solution to keeping up with your neighbors and in-laws. Stop using them like they’re a golden ticket. Some people have the discipline to reap rewards in points and cash rebates with smart, responsible use. Others keep an emergency card on hand for unexpected situations where the convenience of a card can be of some help. Keep in mind that an emergency fund is still the best option. If you don’t possess this discipline, pay off your cards and get rid of them.

    Debt and the Small Business Owner

    Small business owners are average Americans who had the heart, courage and motivation to pursue their dream of entrepreneurship. And for that, you should be commended. But as a small business owner, you’re likely aware of the need for capital to launch, run and grow your business. Excessive debt can sink your chances of obtaining the funding your business requires to succeed.

    For sole proprietors, your personal credit plays an integral role in the ability to obtain business credit. Even if you’re paying your bills and doing it on time, a high debt-to-income ratio can ding your FICO score and ruin your chances of getting the credit approval your business needs. To overcome this issue, address any destructive personal financial habits that are driving up your debt and obstructing your ability to attain your goals in the business world.

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  • Red Flags for Hiring Managers to Consider

    Red Flags for Hiring Managers to Consider

    Picking the right candidate is like choosing a piece of fruit. The outer shell indicates what the flesh will be like. In employment, the stakes are higher than tossing a rotten apple in the trash. For business owners, every position is crucial to the company’s growth and development. One mistake can cost an enterprise anywhere from five to seven figures, because of replacement and retraining expenses. This makes each search vital to business success. Here are three red flags to look for while interviewing candidates.

    Repeat Performer

    Hire a candidate with a good track record and a positive outlook. His or her past performance is a hint of future success or failure. Most people repeat the same behavior every year. If a hiring manager listens carefully during the interview, he may find that the candidate gives important clues about his or her work ethic. A bad experience with a previous employer, may indicate that the candidate will have a similar interaction with your firm. Likewise, if the candidate’s resume shows him moving between jobs every two years, don’t expect that he’ll stay with your firm for a decade.

    Critical Words

    Positive words about previous co-workers are an indication that the candidate appreciates his experiences. Alternatively, if a candidate says that the previous employer prevented him from receiving unemployment, it’s likely you’ll convince the unemployment office to side with your firm at the end of this employee’s tenure, if you hire him. A candidate who recounts negativity may draw the same experiences in your workplace.

    Body Language

    That doesn’t mean that every candidate will have a sunshine disposition. You have to determine which personalities fit with your company culture. Certainly, some hard-edged employees successfully accomplish quite a bit of work.
    Body language may help an interviewer interpret the candidate’s personality, if he analyzes visual cues, such as slouching or leaning in the chair . This may indicate a lazy personality. Candidates who sit up straight and hold eye contact are more likely to work diligently.
    Without training, most employees will continue to repeat critical words, challenging experiences, and bad behaviors. However, companies that have in-depth training programs may offer workers with the right talent and experience a chance to improve habits.

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  • The Importance of Exit Interviews

    The Importance of Exit Interviews

    Nobody looks forward to an exit interview. After all, if you’re conducting one at all it’s because an employee is moving on! Exit interviews are, however, extremely important, and can be valuable to both you and your departing employee if handled correctly. Here are just a few reasons why exit interviews matter…

    1. They give you insight into your company

    If there are problems within your company that have lead to your employee deciding to leave, this is your opportunity to find out as much as you can about them. An employee who is on their way out is much more likely to be honest and up-front about any issues. Be straightforward and ask them if there’s anything they would change. Their answer could help you improve employee retention, and save a great deal of money.

    2. They give you insight into competitors

    While compensation and employee benefits aren’t the biggest factors in employees deciding to leave, they are still very significant, with 22% of employees citing pay and benefits as a reason for leaving a role. If an employee has been offered a position elsewhere, the exit interview is a golden opportunity to gather information about the compensation strategies of your competitors – information that could be invaluable next time you seek to hire.

    3. They make employees feel valued

    Taking a moment to sit down with an employee and ask for their opinions about the company makes them feel valued and listened to, particularly if you’re willing to act on what you hear. In some cases this could be the difference between an employee leaving feeling bitter and angry, and one leaving singing the praises of your company.

    The perfect exit interview

    With the above points in mind it’s clear that exit interviews are important, but that doesn’t mean they’re easy. You may have to ask specific questions in order to get the most valuable feedback and identify areas where your company could improve. Consider asking specifically about their feelings towards management, as well as what they liked the most and least about working at your company.

    Don’t forget to make notes of what any employee leaving the company says. Not only does this show that you’re listening, but it also allows you to identify patterns in employee behavior, and zoom in on problem areas.

    Finally, don’t forget to think about the tone of your meeting. If your employee is moving on because of an opportunity elsewhere, congratulate them! Make sure they know the work they did with you is valued. By ending things on a positive note you stand to create an ambassador for your company, whatever their reason for leaving.

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  • Year-end Closing Checklist for Small Businesses

    Year-end Closing Checklist for Small Businesses

    This checklist reviews several actions most small- to medium-sized businesses need to take to close out the books and prepare for tax filings.

    Review Past-Due Receivables

    Check significant past due receivables and determine whether you think customers will eventually pay. You might choose to send past due bills to a collection agency or decide to write them off for a deduction. Leaving large, uncollectible receivables on your books falsely inflates your balance sheet.

    Review Credit Balances

    Credit balances, which can result from uncashed checks or refunds not issued or claimed, should be reviewed and resolved where possible. Businesses holding unclaimed property owed to an individual or entity must report to the state where the recipient resides. These escheatment laws vary by state, though all require annual reporting of unclaimed property.

    Review Your Inventory

    If your business involves selling of goods, then you should review your current inventory to determine the value of items not sold. Remove any unsellable inventory to avoid overstating your inventory balance and paying extra taxes that you do not owe.

    Prepare W-2 and 1099 Forms

    By January 31 you must report to the Internal Revenue Service and people who worked for you the annual earnings of your employees using Form W-2. A 1099-MISC form must be provided for independent contractors and vendors who earned $600 or more in the year. If you have not already done so, gather Form W-9 from these vendors to facilitate completion of the required 1099 forms.

    Consult With Your Tax Advisor

    The Tax Cuts and Jobs Act enacted by Congress in December 2017 brought several tax reforms that affect businesses. Consult with your tax advisor before year-end to assess what changes impact you and determine whether any actions are required. For example, you might qualify for the employer credit for paid family and medical leave if you are an eligible employer and you set up or amend a qualifying paid family leave program.

    Audit Your Vendors

    One of the significant factors contributing to your business’s financial health is the cost of goods and services. You can control these costs by choosing vendors with more favorable pricing, for example. Review contracts with suppliers and vendors. Reach out to those you intend to use in the next year and attempt to negotiate lower rates.Assess Profit and Loss Statements

    profit and loss statement provides a snapshot of your business’s performance in terms of revenue and expenses. Making comparisons to statements from other time periods can be useful. A review of your business’s profit and loss statement can help identify areas that are underperforming or categories of expenses that are too high.Download Documents and Data

    To protect against data loss and changes in accounting software and to more easily retrieve year-specific information for tax filings or in case of audit, organize and backup relevant reports and information.

    • Export all data in your accounting system, both in the software format and in CSV format for importing into other software versions in the future.
    • Run accounting reports and save as PDF. Include a profit and loss statement for the period January 1 through December 31, detail of every transaction during that period and a balance sheet from January 1 and one from December 31.
    • Save PDF reports of payroll details for each employee for the year as well as payroll tax filings.
    • Download PDF reports of online transactions, credit card statements, utility bills and similar.
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  • Want to Switch to an S-Corp? Don’t Forget Reasonable Compensation

    Want to Switch to an S-Corp? Don’t Forget Reasonable Compensation

    Are you considering forming an S-corporation as you look to take your business to the next level or try to take advantage of changes to the tax code? Don’t forget about the reasonable compensation rules.

    What Are Reasonable Compensation Rules?

    Owners of an S-corporation must pay themselves a reasonable salary for the services they perform for the corporation. This salary must be classified as W-2 wages rather than as an owner’s draw or dividend payment.

    Why Are There Reasonable Compensation Rules?

    Although both wages and most S-corporation dividends are taxed as ordinary income, wages are subject to additional Social Security and Medicare taxes. To avoid the extra taxes, S-corporation owners have tried to take no or very low salaries so that their income would be taxed as dividends.

    The IRS believes that anyone working for a corporation would receive a salary, so trying to reclassify this income as dividends is a loophole that should not be allowed.

    How is Reasonable Compensation Calculated?

    There is no fixed formula for reasonable compensation. Instead, it’s based on industry norms such as average salaries, the size of the business, and each individual’s position and experience.

    When you set your salary, you should write down how you determined it and keep copies of any data you relied on.

    What Happens If You Don’t Pay Yourself Reasonable Compensation?

    If you don’t pay yourself reasonable compensation, the IRS may reclassify a portion of your income as wages. You would then have to pay any additional taxes that you owe as well as possible interest and penalties for under-reporting your taxes.

    How Did the Tax Cuts and Jobs Act Change Things Beginning in 2018?

    The Tax Cuts and Jobs Act added a new deduction for sole proprietors and S-corporations known as the Section 199A deduction. This allows business owners who meet certain criteria to take a deduction equal to up to 20% of their business profits. The catch is that S-corporation salaries are subtracted from business profits, so that portion of your income is not eligible for the deduction.

    Section 199A Deduction Sole Proprietorship vs. S-Corporation

    For example, assume a solo business owner making $100,000 with no employees.

    • A sole proprietor filing a Schedule C would pay Social Security and Medicare taxes on the full $100,000 but would only pay income taxes on $80,000 after a $20,000/20% deduction.
    • An S-corporation owner who has to take the full $100,000 as wages due to reasonable compensation would pay Social Security, Medicare, and income taxes on the full $100,000.
    • An S-corporation owner who can classify their income as $75,000 wages and $25,000 dividends would pay Social Security and Medicare taxes on $75,000. They’d pay income taxes on $95,000 ($75,000 + 80% of $25,000).

    You’d have to break out your calculator to figure out which scenario is best, because it depends on your other income, overall tax bracket, and how much you have to classify as reasonable compensation.

    High-Income Section 199A Deduction Sole Proprietorship vs. S-Corporation

    There’s also a second catch if you make at least $157,500 as a single filer or $315,000 as a joint filer. Instead of a simple 20% deduction, your deduction is based in part on the total wages you pay.

    • Sole proprietors with no employees will almost always lose at these income levels because none of their income counts as wages.
    • S-corporation owners may be able to increase their deduction by increasing their wages. In addition, Social Security taxes only apply to the first $128,400 in income for 2018, so the only extra tax on wages versus dividends is the much smaller Medicare tax.


    Whether an S-corporation makes sense under the current tax law will vary based on your income level, what you would have to take as reasonable compensation, and your overall tax situation. Ask your accountant to help you go over the numbers.

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  • Why Businesses Fail

    Why Businesses Fail

    Businesses fail all the time. The global marketplace is competitive, especially in retail and e-commerce. Smaller companies have to work twice as hard to compete against deep-pocketed rivals that can afford occasional failure. Let’s take a look at some of the most common reasons why businesses fail.

    1. Failure To Innovate

    One of the easiest ways businesses fade into obscurity is because they fail to innovate. They might develop a new technology or carve out a portion of a market but just coast for years, even decades. Think about Kodak. Kodak practically invented the personal camera market and established itself as the dominant company in that industry. Do you know what Kodak did next? Not much. The company just coasted on that early success and failed to embrace the shift to digital camera technology. Kodak was once a success story and is now a cautionary tale of why companies always need to innovate.

    2. Lack Of Capital/Cash Flow

    Capitalization and cash flow problems are other common ways for businesses to fail. Capitalization and cash flow are two different but connected ideas. A company that’s not capitalized properly might have too much debt on its books relative to equity and could face higher borrowing costs. High borrowing costs on small business loans or merchant cash advances are fine for a short period but over time make it hard to reinvest capital into the business. High borrowing costs can also hurt cash flow and make it difficult to cover day to day expenses. In the end, poor cash flow may force a business to sell off assets to raise cash or go bankrupt entirely.

    3. Entrenched Competition

    Businesses fail because entrenched competition can make it difficult to grow. That competition might enjoy better scale, better technology, or simply a more valuable brand in the eyes of consumers. That doesn’t have to be a death sentence because the competitive landscape isn’t stagnant; businesses always need to find a new competitive advantage. Your competition likely were in the same position once before they found their niche.

    Your company can’t stand still because your competitors won’t either. Businesses must always be willing to innovate and figure out how to make the better mousetrap. Along with the way, it’s critical to manage finances to ensure each project provides the best return on small business loans. Your competitors might have a head start but with some elbow grease and some luck, your business won’t be the next Kodak.

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  • Is Forming an LLC Worth It? What an LLC Really Does

    Is Forming an LLC Worth It? What an LLC Really Does

    Many new business owners see creating an LLC as a sign of being an official business or that they’ve joined the big leagues. While LLCs do have benefits, they may not be everything people think they are. Here are some of the most important limitations and where LLCs still help.

    Liability Protection Might Not Apply to Personal Acts

    LLCs provide a broad array of protections against losing personal assets due to business debts, lawsuits, or other losses. However, these protections are not absolute.

    One of the biggest holes is for services performed personally by the LLC owner. If the LLC owner commits an act of negligence, even when working for the LLC, the owner may still have some personal liability. (By contrast, the owner usually wouldn’t be personally liable for a similar act of negligence by an employee).

    In short, an LLC mainly protects against debts and losses caused by the actions of others. If you need protection for your own actions, you’ll likely need liability insurance rather than relying on the LLC.

    Lenders Can Ignore Your LLC

    Your LLC only protects you from personal liability for business debts if the lender agrees to do business with the LLC. Most small business loan contracts have a clause that requires you to take personal liability for any business debts.

    Once you sign the contract, it’s as if you co-signed for someone’s car loan. The LLC will make payments first, but if it runs out of money, you’ll need to pay from your personal assets.

    If you don’t agree to this, you may find it impossible to get a loan. Most lenders won’t lend to an LLC without the owner’s personal backing unless the LLC has a lengthy history of positive cash flows.

    Your LLC May Not Carry to Other States

    LLCs are a state law creation so are recognized on a state-by-state basis. If you do business across state lines, you may need to register in each state where you do business.

    If you don’t meet a specific state’s requirements, your LLC may not protect you against any debts or lawsuits arising out of your activities in that state. Further, doing business in other states as an LLC could subject you to additional taxes and state filing fees that you might not face as a sole proprietor, so it could lessen the benefit of an LLC.

    None of this means that you shouldn’t form an LLC as it may still be right for your business. But you should talk to your legal and tax advisers to make sure an LLC will do what you’re expecting it to do.

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  • Google Tools to Promote Your Small Business

    Google Tools to Promote Your Small Business

    Google is one of the most widely-known internet brands. But it is not merely a search engine. There are many ways Google helps you to build your business’ online presence in a way that helps customers to find you. Here are some to get you started.

    Google Trends

    Google trends helps you to determine what keywords are popularly searched in your industry. You can determine search volume for specific terms and see trends over time. You can also compare word variations in order to find the one that’s most used in your target geographic regions. Using Google Trends can help you to develop text-based content that drives traffic to your website.

    Google MyBusiness

    Especially relevant when you are in competition with similar businesses in your area, MyBusiness allows you to put your best foot forward on the search engine. By creating a Google MyBusiness listing, you can make sure your up-to-date contact information, website and hours are the first things people see when they Google terms relevant to your products and services.


    Google Adsense and Google Ads

    Google has two distinct advertising programs. Google Adsense allows you to place other people’s ads on your website and earn revenue for hosting them. Google Ads allows you to place your own ads for your business elsewhere on the web. You pay a fee every time someone clicks those ads. Whether you want to pay to drive traffic to your business, or make money from visitors who’ve already found you, these programs can help.

    Google Analytics and Google Data Studio

    Part of running a successful business is tracking the success of your previous efforts. Therefore, it’s vital to know not just how many people found your website, but how they got there. Google has two such tools to help you achieve this: Google Analytics and Google Data Studio. While many people are familiar with Google Analytics, few might be aware of Data Studio, which allows you to translate those numbers into useful graphics that you can apply to future marketing efforts.

    Regardless of your industry, your online presence is central to your business success. By using the various tools offered by Google, you can find the best way to reach your customers and devise innovative plans to retain them for the long term.

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  • How Formal Does Your Accounting Process Need to Be?

    How Formal Does Your Accounting Process Need to Be?

    If you want someone to give you a long list of technical rules to follow, your accountant is probably a pretty good source. But do all of those accounting rules actually help you, and do you even need to follow them?

    Why Accountants Have So Many Rules

    The main goal of accounting is consistency and comparability. If you take two income statements from two different companies, you should easily be able to compare them side by side. The same goes if you’re comparing different years’ financial statements prepared for the same company by different accountants.

    If every accountant did whatever felt right to them, every set of financial statements might be different. It might or might not include certain items, or there could be discrepancies about which year or quarter items should be reported in.

    By creating a detailed set of rules, accountants can make sure they’re handling similar transactions the same way.

    What is GAAP and Why Is It Important?

    GAAP stands for Generally Accepted Accounting Principles. It’s the primary set of rules used by accountants. Some principles are very broad, while others include a technical step-by-step on very specific types of transactions.

    What is SOX and Why Is It Important?

    SOX or SARBOX is shorthand for the Sarbanes Oxley Act. SOX provides additional accounting rules and oversight for public companies. Because Congress put it in place to protect investors, violations carry potential civil or even criminal penalties.

    Do You Have to Follow GAAP and SOX?

    The first question to consider is whether breaking accounting rules will break the law or just make your accountant mad. Generally, only public companies have a legal obligation to follow GAAP and SOX. Public company means a company that sells stock and falls under the jurisdiction of the SEC.

    Non-profits may also have special accounting requirements under state law. For the most part, other for-profit companies have no legal obligation to follow GAAP.

    What’s the Difference Between Tax Accounting and Financial Accounting?

    When used in different contexts, financial accounting usually means preparing financial statements under GAAP while tax accounting means preparing financial statements under the Internal Revenue Code and IRS regulations. The rules are sometimes different between tax and financial reporting because the IRS is mainly focused on collecting taxes, while the SEC and accountants, in general, are mainly focused on making information useful to owners and investors.

    All companies have to use tax accounting to file their tax returns. If you have no other obligation to use GAAP, you might consider doing all of your accounting on a tax basis to avoid having to keep two sets of books.

    When Else Do You Need to Follow GAAP?

    Following GAAP is also useful when you’re trying to raise capital by bringing in a partner or seeking a loan. If someone who’s reviewing your financial statements knows that you used GAAP, they know exactly how you prepared them.

    Virtually all lenders will deny your application if they can’t understand your financial statements or track your cash flows. Others may insist that you use GAAP so that they don’t have to do the work of converting your financial statements before they analyze them.

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  • How Workplace Flexibility Can Benefit Your Organization

    How Workplace Flexibility Can Benefit Your Organization

    Productivity doesn’t necessarily mean rigid schedules and attendance practices. In fact, the opposite approach can result in your team accomplishing even more (and better) work while feeling better about their working conditions. Let’s examine how a little flexibility can help your organization in a big way.

    The Advantages of Flex Time

    About one-third of U.S. organizations have adopted some type of “flex time” policy that allow for more free-form workplace scheduling. The simple fact is that most employees don’t have to be sitting at their desks from 9 to 5 every workday to get their tasks done in a timely manner. Variations in the day-to-day schedule can give employees the freedom to take care of outside needs and interests, from picking up the kids after school to pursuing continuing education. Maybe your employee could benefit from a 7 to 3 schedule on certain days, for instance, or even an evening/weekend shift. This kind of flexibility can greatly improve morale and make your company a very desirable destination for high-quality job candidates.

    Sensible Scheduling for Optimal Efficiency

    If you ask teachers why they love their choice of career, they’ll invariably mention the luxury of having 3 months off every summer. Their employees aren’t inconvenienced by their absence, since school isn’t in session. Other professions can take advantage of similar seasonal trends. For instance, accountancy firms will need all hands on deck through April 15th, only for those same employees to find themselves at loose ends afterward. Or perhaps your business or industry experiences a natural lull through the winter holidays. Offering paid downtime to your employees during these periods doesn’t cost you anything if those employees would only be occupying a desk instead of actually working. You can also save money on overhead costs such as utility bills when you’re running less equipment.

    Remote Work Options

    Do your employers have to be physically present in your facility to get their work done? If not, consider offering remote work options such as telecommuting. A work-from-home setup doesn’t encourage slacking; on the contrary, it actually improves productivity, if only because your employees can get right to work in the comfort of their home instead of enduring a grueling commute (or staying home on account of foul weather). Remote work options also require less office space and equipment. Cloud computing platforms even let your teamwork together at any time of night or day from multiple locations all over the world.

    Flexibility can pay off handsomely in today’s working world. If you need a small business loan or other financing to perform the necessary retooling, contact us for a consultation.

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  • What’s Wrong With Using Your Personal Checking Account for Business?

    What’s Wrong With Using Your Personal Checking Account for Business?

    Think it’s easier to just use your personal checking account for your business? Think again. You could end up disrupting your business or costing yourself far more money than you’re saving. Here’s what can go wrong.

    Your Bank May Suddenly Close Your Account

    Using your personal checking account for business purposes is against most deposit agreements. Some banks are stricter for others. For example, one bank has been reported as suddenly closing an individual’s account for receiving deposits from freelance work, eBay, and Etsy.

    If your account is suddenly closed, you could be faced with no way to receive deposits or have payments to vendors bounce. At best, this will be an embarrassing situation that costs you time and money to resolve. At worst, you may permanently harm business relationships if people feel you’re financially unstable.

    You’re Giving the IRS a Blank Check to Look Into Your Accounts

    When the IRS audits your business, it has the right to request your accounting records and bank statements. If you’re using your personal account, this means that the IRS will be going through all of your personal transactions as well since they’re mixed in.

    Even if you think you have nothing to hide, this makes the audit take longer and gives the IRS more things to ask questions about. On the other hand, if you’re using a separate business account, the scope of the audit is naturally limited to only your business activities.

    You May Lose Corporate Protections

    If you’ve formed a corporation, LLC, or other limited liability entity, it’s especially important to use a separate bank account. This is often a legal requirement in itself but is also an important step for keeping your limited liability.

    The reason you get limited liability from a corporation or LLC is that it’s considered a completely separate entity from you as an individual. If you don’t act like it is, such as by mixing your personal and corporate money, the legal theory under which you get limited liability evaporates. If you’re later sued, this could allow the plaintiff to pierce the corporate veil by claiming you’re not really a corporation so they can go after your personal assets.

    You Could Lose Banking Protections

    Many banks offer to reimburse you for unauthorized transactions on both business and personal accounts. However, the level of protection is often different. In addition, there may be additional requirements such as using the account for its intended purpose.

    If you had a large loss, the bank would probably perform a thorough investigation before reimbursing you. If they found that you had business transactions in your personal account, they may use this as grounds to deny or reduce your claim.

    It Makes Your Accounting Harder

    When you mix personal and business transactions, it means you or your accountant have to take the extra step of sorting out what’s business and what isn’t. By contrast, if you have a dedicated business account, you can automate virtually all of your data entry using QuickBooks or other popular software. This reduces the chances of mistakes and gives you a more accurate picture of your finances.

    Need extra cash flow to meet a business checking account opening minimum or minimum balance to avoid fees? Learn more about how you can use your existing sales to increase your working capital and speed up your growth.

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  • When Do Banks Stop Looking at Your Personal Credit for Business Loans?

    When Do Banks Stop Looking at Your Personal Credit for Business Loans?

    Now that your business is established, you’re probably wondering why banks are still looking at your personal credit when you look for business loans. After all, the inquiries are bringing down your credit score, and you probably don’t want to personally guarantee debts when you don’t need to. Here’s what the banks are looking for before they’ll rely solely on your business credit.

    When You’ve Established Business Credit History (Not Just Good Personal Credit)

    Whether you have a sole proprietorship under your own name or a large corporation, your business has its own credit report and score. The general concepts, like paying on time, are the same as your personal credit, but the systems are entirely separate.

    If you’ve started your business with personal loans or credit cards, you have no business credit regardless of how much you’ve borrowed and how diligently you’ve paid it back. Your business credit history only includes business loans and credit cards designated for business use.

    As with personal loans, banks will be more cautious lending to a business without established business credit. Just like personal credit, you’ll need to start with a small business loan or credit card and work your way up through responsible use.

    When Your Sales Can Support the Loan

    As with personal loans, banks want to see business income that can support the payments. If you’re in startup mode and are taking a loss, your income is negative, and the bank won’t grant your business a loan unless you back it with your personal resources.

    Once you have even a few months of steady sales, the doors start to open. Your first available options will likely be working capital loans or merchant cash advances that are repaid directly from your payment processor. As your income grows, unsecured loans may become available.

    When the Bank Doesn’t Think It Needs Personal Collateral

    Your business assets can also help you obtain a business loan without a personal guarantee or a personal credit check. Even if you own a relatively new business, you can probably obtain a secured loan, such as for a vehicle or a commercial mortgage, if you can show stable income.

    For unsecured loans, the bank will be looking for stability. This includes having sufficient assets, such as real estate, machinery or inventory, or having a longer income history.

    To learn more about what lending options you might have available based on your business credit, income and assets, talk to Merchant Capital Source today.

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  • How to Finance Your Business: Equity or Debt?

    How to Finance Your Business: Equity or Debt?

    Do you need to raise capital to grow your business? Your biggest choice is whether to use debt or equity financing. Here’s the difference between the two so you can make an informed decision.

    Equity Financing

    Equity is another name for stock in your business. Equity financing is just another term for selling shares.

    Advantages of Equity Financing

    Here are the advantages to equity financing.

    • No fixed cash payments. Investors have the right to future profits, but you don’t need to pay them on a set schedule.
    • You don’t need to pay back investors if your business fails. Equity owners share in both the good and the bad.
    • You get the ability to bring in strategic partners. Sometimes, you need advice and expertise in addition to cash. Selling equity to the right people can get you both and accelerate your growth.

    Disadvantages to Equity Financing

    Equity financing also comes with some big catches.

    • You give up control of your business. Shareholders get a vote, so the more shares you sell, the less say you have in how things are run — especially if you give up majority ownership.
    • It’s tough to value a new business. Because it’s hard to put the right price on shares of a new business, you may struggle to raise enough money and/or give up control faster than you intended.
    • Equity sales are highly regulated. You may need to register with the SEC unless you meet very technical exceptions. This costs you both time and money.

    Debt Financing

    Debt financing means borrowing. It includes everything from credit cards to mortgages.

    Advantages of Debt Financing

    Here’s why debt can be more advantageous than equity.

    • You don’t give up control. The bank gets no share in your business as long as you pay the loan on time.
    • Interest expense is tax deductible.
    • You only pay a fixed amount. If your profits skyrocket, you still pay only the original loan amount not a percent of your profits.
    • You don’t need to register with the SEC if you’re borrowing from banks or other established lenders.

    Disadvantages of Debt Financing

    Here’s why some businesses still choose to avoid borrowing.

    • You have to make your monthly payments even if your business is struggling and your cash flows are low.
    • Interest costs, especially for a new company without established business credit, can match personal credit card rates and eat into your profits.
    • You may have to personally guarantee any loan to get approved.

    So what’s right for you? Ask Merchant Capital Source about your borrowing options so you can make an informed decision.

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  • How Small Business Owners Can Boost Their Retirement and Save on Taxes

    How Small Business Owners Can Boost Their Retirement and Save on Taxes

    If you’re running a new business that’s still trying to create a steady cash flow, you may think that it’s too early to start a retirement plan. In fact, setting up a small business 401(k), SEP IRA or SIMPLE IRA can help reduce both your personal and business taxes and allow you to reinvest into your business rather than giving more cash to the IRS.

    Personal Tax Benefits

    As with traditional 401(k) contributions, contributions into a qualified small business retirement plan are tax-deferred. This means that you won’t pay taxes on this income now but instead will pay taxes when you withdraw the money in retirement (and hopefully are in a smaller tax bracket). This includes both contributions made as an employee and any contributions received from the employer (even if you’re the employer).

    If you use a small business 401(k) and are in a low tax bracket, you may wish to use a Roth option to pay taxes now and have tax-free withdrawals in retirement. SEP and Simple IRAs don’t have Roth options, but because they’re treated as IRAs, you can immediately convert your contributions to a Roth IRA if you desire.

    If your AGI is $63,000 or less (for 2018), you may also be eligible for the Saver’s Credit on up to 50 percent on the first $2,000 of your contributions.

    Business Tax Deductions

    Any employer contributions that you make are deductible just as you would deduct regular wages. Furthermore, administrative costs, such as monthly plan fees, that you pay as the employer are generally deductible business expenses.

    Business Tax Credits

    Eligible employers can also claim a tax credit for the costs to start a retirement plan in each of the first three years you have a retirement plan. An eligible employer generally has 100 or fewer employees. However, you must have employees other than yourself, so solo 401(k)s and other solo options aren’t covered.

    The credit is the smaller of $500 or half of your ordinary and necessary eligible startup costs. Startup costs include setup fees, administration fees and costs to educate your employees about your plan.

    While the business tax credit may be small, it still stacks with your personal and business tax deductions. This allows you to cover your retirement plan costs while still freeing up cash you were spending on taxes so that you can continue to grow your business.

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  • How to Keep a Cash Crunch From Killing Your Business

    How to Keep a Cash Crunch From Killing Your Business

    Many otherwise successful businesses fail because they can’t meet their short-term cash needs. This includes 29 percent of startups who fail during cash crunches — many of whom were profitable or seeing strong growth. To avoid finding yourself in the same situation, take the following steps.

    1. Ignore Profits

    The first thing you need to do is forget your profit and loss statement. It has nothing to do with whether you have cash coming in.

    A profitable business may have accrual sales on the books that won’t turn into cash until it’s months too late. An unprofitable new business that’s growing smart with wise investments could have more cash than it needs.

    The only thing that will let you know if you’ll have enough cash in the bank is your statement of cash flows and cash flow forecasts.

    2. Shorten Receivables

    When you see a cash pinch coming, the easiest step to take is to shorten your receivables. This starts with polite payment due date reminder calls coupled with an offer to take payment over the phone.

    Next, get to work on any past due accounts and other customers you know pay inconsistently. Begin the process of more aggressive collections, and/or plan to do without the cash in the near future.

    To get payments coming in faster, you can offer discounts on outstanding invoices or for future orders in exchange for immediate payment.

    3. Extend Payables

    At the same time you’re trying to get customers to pay you faster, it’s time to pay your vendors a little slower. If you aren’t already, stretch all of your outstanding payments out until their due date.

    If you’re currently taking advantage of early payment discounts, consider delaying those payments until the regular payment deadline as well. The cost of temporarily giving up a 1 to 2 percent discount may be less than your other financing costs or lost opportunities.

    As a last resort, weigh the costs and benefits of paying late. This includes both potential late fees as well as potential damage to your relationships with those vendors.

    4. Liquidate Unused Assets

    A cash crunch is also a good time to evaluate whether you really need unused assets that are sitting around your warehouse.

    The easiest place to start is unsold inventory. Many business owners hang on to inventory that never sold or is an unreasonably slow seller in hopes that demand will improve. However, the benefit your business will gain from selling at clearance sale prices now is more than the small potential of selling for more in the future.

    Next, consider obsolete and underused equipment. If the reason you still have it is because you might need it or use it every once in a while, it’s time to sell. The immediate cash plus freed-up productive space is worth more to you than possibly having to temporarily rent that equipment in the future.

    5. Don’t Be Afraid to Borrow

    Another area where business owners might be too cautious is in taking on debt. This comes from a personal-finance mentality that all debt is bad.

    In the business world, all debt is good as long as your added profits at least cover the interest costs. Even when you’re able to manage a cash crisis without debt by tightening your belt, the cutbacks will often set back your profits or slow your growth.

    Having an open line of credit or working capital loan can help you to quickly take on smart debt when you have more opportunities than your current available cash can handle. All you need to do is compare your expected profits against the borrowing costs.

    To learn more about your financing options or how to manage your cash flows, contact Merchant Capital Source today.

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  • What Online Businesses Need to Know About the SCOTUS Sales Tax Case

    What Online Businesses Need to Know About the SCOTUS Sales Tax Case

    The Supreme Court is set to take on a case that could upend internet sales tax law. South Dakota is seeking to end the physical presence test and requires most online retailers to collect sales taxes.

    What’s the Current Law?

    Currently, states may only force online retailers to collect sales tax on behalf of that state if they have a physical presence in that state. Although states can and usually do require their residents to pay an equivalent use tax when a seller doesn’t collect sales tax, residents rarely report online purchases.

    Bricks-and-mortar retailers have argued that this gives out-of-state online retailers an unfair advantage as online sales effectively become tax-free. States are also facing lost tax revenues as online sales increase.

    What Is South Dakota Trying to Change?

    In 2016, South Dakota passed a law requiring online retailers with over $100,000 or 200 transactions in sales to South Dakota residents to collect South Dakota sales tax. The state knew that this law went against the 1992 U.S. Supreme Court case Quill v. North Dakota that established the physical presence test. Its goal was to have the Court revisit this issue.

    South Dakota is arguing that the Quill case doesn’t reflect the reality of modern commerce. Quill established the physical presence test in response to states trying to impose a sales tax on mail order catalog sales. At the time, catalog sales accounted for about $180 billion per year in revenue in contrast to today’s over $3 trillion in online sales. In past cases, some Supreme Court justices have hinted both that they disagreed with how Quill was decided and that it has created a huge revenue shortfall for states.

    What Are Online Retailers Saying?

    Wayfair and other major online retailers are arguing to keep the current law in place. They say that having to track a patchwork of not just state but local sales taxes imposes an unreasonable burden.

    One notable exception is Amazon, whose large network of warehouses has forced it to start collecting sales tax in most states. Amazon is pushing a nationalized approach to sales taxes that eases the burden of having to track state and local laws.

    What’s Happening in the Case?

    Oral arguments were set for the week of Monday, April 17, 2018. The Supreme Court typically announces its decisions in May or June.

    If the Court rules in favor of South Dakota, online retailers can expect other states to pass similar laws. If not, things will stay the same for now, but states will likely continue seeking to find ways to tax online sales.

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  • 5 Tips for Successfully Securing a Small Business Loan

    5 Tips for Successfully Securing a Small Business Loan

    Starting a small business is an expensive venture, and for many owners, the cost of getting started exceeds the available amount in their bank accounts. While there are many ways to raise funds for business expenses, many turn to small business loans for financing. If you have never undergone the process of applying for a small business loan, the process may seem intimidating, but following these simple steps can help you to prepare:

    1. Know Your Personal Credit Score and Prepare Financial Documents

    Before beginning the process of applying for a small business loan, it is crucial to know your personal credit score. As a new business owner, you will have little merit when it comes to handling finances other than your own. If you have excellent credit, this will show potential lenders that you are capable of managing finances and remaining debt free. If your credit score is average or falls on the lower end of the spectrum, spend some time improving your score before you apply. This will improve your odds of securing a small business loan with reasonable interest rates. Likewise, begin to prepare and collect financial documents, such as bank statements, tax returns and financial projections, for your budding business.

    2. Determine How Much Money You Need and How You Will Use It

    There are certainly endless expenses that come along with starting any business. However, you will need to identify specifically how much money you will need. While it would be helpful to secure a loan for a large figure, be realistic and ensure first and foremost that you can afford the loan and that the funds will go to a worthy investment. During this process, create a list of intended purchases and be prepared to explain to lenders how these purchases will enhance your businesses profitability.

    3. Create a Business Plan

    Sadly, 50 percent of all small businesses will inevitably fail within the first five years. Lenders are aware of this staggering statistic and as a result, see small business loans as a major risk. To provide these lenders with a sense of security, prepare an in-depth business plan that includes past financial statements of your business or future projections, if the business is a start-up. This plan will also address collateral for the repayment, assets, an evaluation of the market of your business and information regarding your relevant experience.

    4. Research Lenders

    There are an impressive number of lenders for small business loans. Whether you opt for a traditional bank or would prefer to work with the Small Business Administration, be sure to research all of your options. Many lenders have their own specific set of requirements, such as being in business for six months prior to the loan, which means that you may not qualify for a loan through some lenders but may meet the standards of another.

    5. Find the Best Loan

    The most crucial step of securing a small business loan is to find the one that is best for your business. Certainly, you will want to find a low-interest rate, but also be sure to compare other terms and conditions of the loan. Calculate the total cost of several loan options to determine which will cost the least amount of money overall.
    After you have gotten everything in order, you will be ready to begin the process of applying for a small business loan. By preparing in advance and carefully researching the requirements of lenders, you will significantly increase your odds of being approved.
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  • How to Accept Bitcoin Payments as a Small Business Owner

    How to Accept Bitcoin Payments as a Small Business Owner

    As Bitcoin and other cryptocurrencies gain popularity, more business owners are starting to take them as payment. Whether you believe in their value as an investment or are simply trying to boost sales, it’s easy to start accepting Bitcoin payments. Here’s how.

    Option 1: Use a Bitcoin Wallet

    Bitcoin wallets are the simplest method. The virtual wallet is a holding account just like a wallet for actual cash or a checking account. You tell the customer your wallet’s address, and they place the money inside.

    The benefit is that there are little or no fees. The downside is that wallets are really designed for personal use. It might be OK to use if you’re a service provider taking one-time payments, such as a handyman, but probably wouldn’t be appropriate for heavy retail use.

    Option 2: Use a Bitcoin Payment Processor

    For commercial users, a number of payment processors are now available for both online stores and in-store point-of-sale systems. These payment processors function in a similar manner to traditional credit card processors and payment solutions such as PayPal.

    Be sure to review merchant and consumer protection policies. While Bitcoin payments are typically not reversible, some payment processors may add holding periods during which payments can be reversed as way of attracting consumers to the service.

    What to Do With Bitcoin When You Get It?

    You’ll likely need or want to convert some of your Bitcoin to cash to cover business expenses, taxes and your personal draw. You have two options when you receive Bitcoin payments.

    • Hold it in a Bitcoin wallet. You can keep it there for investment purposes, sell it, convert it to another cryptocurrency or make payments to other merchants who accept Bitcoin.
    • Convert it to cash automatically. Some payment processors give you the option to immediately convert Bitcoin payments to cash and make a cash deposit to your bank account just as you would get from a credit card processor. This protects you against price fluctuations when you need cash to pay your expenses or if you want to offer Bitcoin payments without taking on cryptocurrency market risk.

    No matter which option you choose, adding additional payment options for your customers is usually a good way to boost sales and improve your cash flows. To learn more about adding payment options or improving your cash flow, contact Merchant Capital Source to discuss your options.

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  • Biggest Online Marketing Mistakes All Small Businesses Make

    Biggest Online Marketing Mistakes All Small Businesses Make

    Chances are, when you started your small business, you might not have paid a great deal of attention to your landing pages and marketing content. Your goal was likely getting your products or services in front of the public and generating sales.

    As your business grew, you added on social media and maybe you added a blog or started a newsletter to capture email addresses. The problem is there are a few oversights you might not be aware of that can affect your bottom line, profit.

    Let’s take a look at a few of the biggest mistakes small businesses make so you can avoid these and make sure you’re maximizing your investment.

    Not Showing Images in Motion and Only Using Stock Images

    A mistake some businesses make is stock images which can be too generic. Images tell a story. Sealy Mattress ads show couples relaxing on their new bed. Titleist golf ads show golfers with their Titleist bag or clubs.

    To help you find the right images, show people in motion and hire a photographer to take pictures of your products being used.

    Note: Keep your pictures ever-green (not all Christmas or summer) so they can be used year-round.

    Not Checking for Broken Links

    It happens all the time. You start a page and share a link, then you delete the page and now you have a broken link. Or, you might type in the wrong link address. This can be frustrating for customers who visit your pages. To help with this, run your site through a Google Analytics search to help find any broken links so you will rank higher in Google searches.

    Not Using PPC to Increase Traffic

    Unless your brand is an overnight hit reaching millions on social media, you might want to consider pay-per-click (PPC). Businesses usually don’t opt for PPC because they don’t understand it or they are budget-conscious.

    PPC generates traffic from people that are looking for your products and services. Pay options can include pay-per-click (PPC), cost-per-click (CPC), cost-per-mile (CPM) for banner ads, and search engine optimization (SEO) with keywords through Google AdWords.

    Quick Sprout noted that in 2017, 93 percent of consumers used online searches and PPC ads led to 50 percent more sales with companies getting about $3 for each $1.60 that was spent on ads. If you’re unsure about setting up PPC ads or using SEO, consult with your marketing firm.

    Need to hire a marketer or want to start paid ads?

    Small businesses can start a line of credit from a small business loan or a merchant cash advance. Your business loan can cover advertising expenses. As traffic and sales increase, you’re going to need more supplies and may need to hire additional staff to help meet customer demand.

    Not Optimizing Your Site Across Mobile

    Kissmetrics states you have about eight seconds to make an impression on visitors when they see your site. If you started your website through sites like GoDaddy, Wix or Shopify, your site likely converts across mobile, meaning you can view it on a desktop, smartphone or tablet. Older websites don’t have this and might not be integrated with social media either.

    What to Look For

    On mobile devices, you should see a condensed version of your site with large buy buttons, easy-to-view menus, and social media tabs. If you don’t have this, your marketer might recommend a new template that’s optimized so you don’t lose traffic.

    Bottom Line

    By correcting these mistakes small businesses make, you can start generating more traffic and ultimately that will lead to increased sales. Talk to your marketer about optimizing your landing pages. For merchant lines of credit to help with PPC, images, and ads, you can reach out to Merchant Capital Source which is a direct alternative lender for small business loan information.

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  • What Small Businesses Need to Know About Issuing 1099s

    What Small Businesses Need to Know About Issuing 1099s

    The IRS has made timely 1099 reporting one of its top priorities with increased enforcement and larger penalties. Here’s what you need to know about issuing 1099s to your independent contractors to stay off their radar.

    When Do You Need to Issue a 1099-MISC?

    You must issue a 1099-MISC to any vendor or contractor your business pays $600 or more during the year. This could be from a one-off project or from an ongoing relationship. Payments to individuals, partnerships and LLCs are generally reportable on Form 1099-MISC.

    When Do You Not Need to Issue a 1099-MISC?

    You usually do not need to issue a 1099-MISC for payments to a corporation or an LLC taxed as a corporation. In addition, you should not report payments on 1099-MISC when they are reportable on Form 1099-K.

    Form 1099-K is used to report payments with credit cards and over third-party electronic payment networks. The payment processor is responsible for reporting these payments. Issuing a 1099-MISC for these payments may result in your contractor’s income being double-reported.

    What Is the Deadline to File 1099-MISC?

    You must send a 1099-MISC to your contractors by January 31 of each year. You must send a copy to the IRS by the same date — you no longer have additional time to file with the IRS as in the past. These changes went into effect during the 2017 filing season for the 2016 tax year.

    What Are the Penalties for Failing to File a 1099-MISC?

    If you file an information return late, including 1099-MISC, or if you never send one at all, you pay a per-return penalty. Per-return means if you have 100 contractors to whom you should have issued a 1099-MISC, you pay the penalty 100 times. The penalties are as follows.

    • No more than 30 days late: $50 per return.
    • By August 1: $100 per return.
    • Later or not at all: $260 per return.
    • Intentional disregard (knew you should have filed but didn’t): $530 per return.
    The IRS has also taken action against businesses who fail to issue 1099 forms for failing to remit withholding taxes. The theory is that if you didn’t issue a 1099, you didn’t get the payee’s tax identification number. When you don’t get a payee’s tax identification number, you’re required to withhold 28 percent through 2017 and 24 percent under the new tax law starting in 2018. The IRS can collect this amount from you if you can’t show the payee paid taxes on it.

    As always, double check with your accountant for the exact requirements that apply to your specific situation and to make sure you do everything correctly and on time.

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  • Politics and the Workplace: Tips for Diffusing Heated Debates

    Politics and the Workplace: Tips for Diffusing Heated Debates

    In a country that is deeply divided on a wide variety of social issues, it comes as no surprise that politics are playing a large role in workplace arguments. Business leaders turn to their HR partners for help with easing the tension, and HR professionals are tasked with balancing the needs of the business against staff members’ self-expression. These tips can help you navigate the sensitive situations you encounter when diffusing politically fueled debates among coworkers.

    Be Proactive

    Whether your employees support different candidates during an election year or they disagree on topics currently dominating news cycles, you can be sure that sooner or later, conversations will get heated. The best defense is to set expectations for professional, respectful behavior early and often. If you don’t already have a policy in your employee handbook for code of conduct, get one written and approved by your legal advisors as soon as possible.

    Include critical points, such as “Employees are expected to demonstrate courteous, respectful conduct towards customers, colleagues and leaders.” Follow up with examples of the sort of conduct that will not be tolerated. For example, “Employees must refrain from using foul language.” Such a policy ensures each staff member understands how professional behavior is defined in your company, and it gives you solid ground when addressing individuals who take their political debates too far.

    Address the Incident

    When an incident does occur, tempers might be high in the heat of the moment. If the employees involved in the debate are too agitated to have a professional conversation, send them to separate areas for a break⏤or in extreme cases, they may be required to leave for the day. Once the participants are ready for a calm discussion, next steps depend on the severity of the situation.

    A debate that got overly spirited but didn’t cross the line into personal attacks can be resolved with a coaching conversation. Explain to staff members that there are important issues being discussed nationwide, and you support their passion for being engaged and involved in the political process. However, in a place of business, such debates are disruptive to the work environment. State that business needs require personal conversations to be kept to a minimum, and above all, respectful behavior must prevail in every interaction.

    For more serious incidents, the same conversation is warranted. However, you may need to go a step further. Consider formal disciplinary action for individuals who make personal attacks, use raised voices or otherwise violate your code of conduct. Ensure that documentation clearly indicates that the issue is the employee’s behavior, not the employee’s point of view.

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  • 5 Employee Perks That Will Keep Your Staff Happy

    5 Employee Perks That Will Keep Your Staff Happy

    In order to succeed as a business, you want to make sure that both your customers and staff are happy. While most businesses focus on customer happiness, some forget about keeping their own employees happy. Forbes notes that happy employees lead to more engaged communication with customers, which can result in 20 percent increased sales. If you want to keep your staff happy, here are some perks that can boost their satisfaction and lead to greater productivity and more sales.

    Offer Health and Fitness Perks

    Healthy employees lead to more satisfied employees. If you don’t have health or fitness programs currently in place, now is a great time to consider them. You may want to offer a great health insurance plan or offer free gym memberships or even install a workout area on-site. Fortune suggests that employee wellness programs can help to increase productivity and keep employees within your organization for a longer period of time. Having accessible programs can also make it easier for your staff to stay healthy and get a great workout in, regardless of their life and work responsibilities.

    Consider Implementing Paid Parental Leave

    Entrepreneur suggests that by offering paid parental leave to staff, you can attract new talent and have more loyal employees. Many companies only offer paid maternity leave, and some don’t even offer that. This can be a great way to set your company apart from the competition and show your employees that you care about their families. Netflix is one company that offers generous parental leave, giving employees up to one year of paid leave!

    Allow Work From Home Opportunities

    The ability to work from home is a perk that many employees appreciate. It shows that their employer trusts their use of time and that they understand the need for more flexibility in today’s world. Whether you offer occasional work from home opportunities or allow your employees to regularly work outside of the office, it can actually save money, too.

    Give Employees Gadgets to Help Them Work Better

    Another great perk your employees will love is employer-provided gadgets. This can help them save money on their own personal tech purchases and can be a great way to make sure they have the right technology to succeed in their job. You may want to offer employer-provided laptops or cell phones to your staff members.

    Help Better Educate Employees by Offering Tuition Reimbursement

    Looking to encourage your employees to continue their education? Offering a tuition reimbursement program is a great company perk. You can encourage your staff to learn more and grow as individuals. While some companies fear top talent using these perks and then leaving soon after, Forbes discusses why this shouldn’t be a worry. Instead, you’ll be attracting some of the best and brightest employees. This can also encourage staff to get higher degrees so they’re more qualified for promotions within your organization.

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  • Accounting Tips for Your Online Business

    Accounting Tips for Your Online Business

    When it comes to running an online business, you may consider yourself a pro. However, if you are like many small business entrepreneurs, your accounting experience is minimal at best. Whether you’re entering the world of online commerce or are struggling to get your books in order, here’s a handy guide to help you make sense of receivables, payables, and everything in-between.

    1. Get organized

    The number one piece of advice for small business owners is simple: get organized. Put simply, you need to sort and manage that stack of papers sitting on your desk or in a filing cabinet somewhere. You need to track every transaction, whether from making a purchase or receiving income. Don’t continue to put it off; now is the time to buckle down and get your finances in order. Too many businesses have failed because they did not organize their books.

    2. Keep personal finances separate

    Your personal finances should never mix with your business finances. If you have used your personal bank account, go open a new account and use it for business transactions only. Keeping track of business finances is difficult when everything goes into one account. In addition, some business entities are legally required to keep separate bank accounts; it will even make tax time much easier.

    3. Ask for help

    If you have no experience with accounting, you shouldn’t practice with your own business. While many small business owners choose to do their own bookkeeping, they also know it is one small part of the accounting process. Bookkeeping involves managing the day-to-day financial transactions of your company; accounting is more complicated, dealing with tax laws and financial statements. At the minimum, you should hire a qualified accountant who is familiar with online businesses. You might also consider hiring a professional bookkeeper if you feel you’re not quite up to the task.

    4. Make a schedule

    If you decide to do it yourself, know that bookkeeping will take up a significant chunk of time each week. You will need to schedule your tasks to ensure they are completed. At the minimum, make time each week to:

    • Record deposits
    • Create and mail invoices
    • Pay bills
    • Record daily transactions (bill payments and expenses)
    • Reconcile your bank and credit card accounts (monthly is the minimum, but it’s best to reconcile daily to catch errors as soon as they pop up)

    5. Find a way to get paid

    If you’re a new online business, you’ll need a way to accept electronic payments. There are many methods available, but they each come with their own fees and downsides. If you use bookkeeping software like QuickBooks, you can opt to use their credit card processing service. You could also sign up for a merchant account with your bank or use a third-party service like PayPal. Speak to your accountant to determine which option is best for your business model.

    6. Know the laws about sales tax and business licenses in your area

    Some cities, counties, and states have no regulations regarding online businesses and sales tax and business licenses. However, that structure varies from one area to the next, and the fines can be substantial if you break the laws in your area. If you have not done so already, consult your local city, county, and state government offices for assistance. If this seems overwhelming right now, ask your accountant for help getting set up.

    7. Be ready for tax time

    Finally, you’ll need to be prepared for tax time each year. With proper organization and bookkeeping procedures, you can simply hand your financial records over to your accountant. They may ask a few questions about your expenses to see if you qualify for certain deductions, and then they can prepare your tax documents for you. If you have any questions about recording your expenses throughout the year, ask your accountant sooner rather than later.

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  • For a Happier Workplace, Ban the Desk Lunch

    For a Happier Workplace, Ban the Desk Lunch

    For employees who work a 9 to 5 desk job, nothing is more tempting than eating lunch at their desk. In fact, around 65 percent of Americans actually engage in this practice. Typically, the meal will consist of leftovers from the prior night’s dinner or easily microwavable (and generally undesirable) foods that can be consumed fairly quickly while making little to no mess. Although this sounds unappealing, the practice is alluring because it allows employees to continue working without losing their workday “groove” or having to socialize with their co-workers.

    The problem with eating lunch alone at your desk, however, is simple: You are not actually taking a break. You may be satisfying your hunger, but reading emails and answering phones between bites does not allow you to mentally escape from the tasks at hand. Many fear that a real break at lunchtime may disrupt their workflow and affect their work for the latter half of the day, but the opposite is actually true. By taking a step outside the office (or at least away from the desk), you allow your mind to become refreshed, and when you return, you are able to view matters from a new perspective. This can improve your productivity, making it much easier to meet pressing deadlines than if you were to continue working without a break.

    Similarly, you, like many employees, may feel as if socializing with co-workers during your lunch break will be a distraction. Studies, however, find that eating lunch with your co-workers can drastically boost your working relationship and, in turn, improve your overall feelings toward your job and work environment.

    For those in management positions, banning desk lunches can encourage your employees to take adequate breaks and engage with their co-workers. As a result, the entire environment will transform into a much happier place. Aside from improving productivity and relationships between employees, banning desk lunches can also eliminate bothersome smells that may distract others as well as the potential for spilled beverages and the accumulation of crumbs and food particles. After an initial period of adjustment, your employees will thank you for freeing them from a life of excessive stress, lonely lunches and sticky desks (chances are the custodial staff will also appreciate the switch).

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  • 6 Tips on Getting Your Small Business Accounting Practices in Order

    6 Tips on Getting Your Small Business Accounting Practices in Order

    According to a study conducted by the team at Wasp Barcode Technologies, problems with accounting was one of the major challenges business owners reported having. Making sure the financial aspects of your business are handled properly should be one of your main concerns. Failing to properly manage your finances may lead to you going out of business.

    Statistics show that nearly half of all small businesses shut down within the first four years. Improper accounting and money management are some of the leading causes of these small business failures. Read below to find out how to get your small business accounting practices in order.

    1. Separate Business and Personal Expenses

    One of the biggest mistakes new small business owners make is failing to separate their personal and business expenses. Having a dedicated bank account and credit card for your business is a great idea. By separating these expenses, you can save yourself a lot of time and stress. With separate accounts, you should have no problem figuring out what deductible expenses you have.

    2. Track All Expenses

    Labeling and categorizing all of your expenses is also something you need to view as a priority. Failing to do this will usually lead to you missing a number of tax write-offs and credits. Using your business credit card for major expenses is wise due to the electronic record it creates of the purchase. Making use of a business credit card will also allow you to take advantage of the rewards and cash back they generally offer. If you prefer to use cash, be sure to use accounting software to make a digital copy of your receipts.

    3. Record Your Deposits

    Making a detailed record of all of your deposits is also something you need to get in the habit of doing. Neglecting to keep up with things like revenue from sales and other infusions of cash can lead to you paying unnecessary income taxes. According to the IRS, business owners pay around $2.1 billion in civil penalties each year. Steering clear of these penalties is easy with the right mindset and accounting software.

    4. Get Some Professional Help

    Most business owners who have tried to do their own bookkeeping will tell you it pays to hire an accountant. Unless you have extensive experience with small business accounting, you are bound to make a number of mistakes. By entrusting this work to a professional, you can rest assured all of your financial records will be up-to-date and accurate.

    5. Keep Up With Labor Costs

    Among the largest expenses you will have as a business owner is your payroll. Keeping track of things like overtime and other perks can help you avoid over or underpaying your employees. Don’t forget to pay yourself in order to avoid tax issues.

    6. Plan For Unexpected Expenses

    As any business owner knows, unexpected expenses are a common occurrence. Planning ahead for these stressful situations can be very helpful. The last thing you want is to have a piece of essential equipment breakdown and not be able to replace it due to a lack of funds. Creating a rainy day savings account is something all business owners need to do.

    Do you need business capital in a hurry? The professionals at Merchant Capital Source can help you out. They specialize in offer working capital loans to deserving businesses all over the country.

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  • Are Cryptocurrencies a Fad or Will They Change Banking As We Know It

    Are Cryptocurrencies a Fad or Will They Change Banking As We Know It?

    There’s been a lot of buzz surrounding cryptocurrencies, Bitcoin and blockchain technology. While many are interested in investing in Bitcoin, is it just a fad or are investors onto something? Let’s take a look at the Bitcoin craze, it’s origins, how it relates to blockchain technology and the future of cryptocurrencies.

    The Recent Bitcoin Craze

    Click on any financial app and there are likely headlines surrounding Bitcoin. Whether a person is a novice investor or someone who’s trading all the time, they’ve probably heard about Bitcoin reaching nearly $20,000. But what is Bitcoin and why has it become so popular overnight?

    Bitcoin (BTC) is a technology-based cryptocurrency derived from cryptographic codes that uses non-manageable algorithms. It’s only been around since 2009, when it was started by a man named Satoshi Nakamoto as a way to send small electronic payments peer to peer. Bitcoin, as a cryptocurrency, is not tied to a particular country, which means it’s deregulated. Retail businesses have taken interest in it because there are no associated banking fees. It’s been suggested that there are only about 14 million Bitcoins in circulation.

    Blockchain Technology and Cryptocurrencies

    Cryptocurrencies are new ways to use currency. They are virtual cash, not to be confused with mobile wallets. Cryptocurrencies use blockchain technology, which is a ledger that’s decentralized and allows currency to be exchanged. There are about 3,000 cryptocurrencies to date, although the number is still growing.

    The rise in demand for cryptocurrencies and the reason for all the attention is that cryptocurrencies don’t require banks and are deregulated. To own a cryptocurrency like Bitcoin only requires that a buyer visits a site like Coinbase and sets up an account. Once they buy their Bitcoins, they are stored in virtual wallets, but this is not FDIC insured. The cloud wallets remain vulnerable and can be subject to hacking.

    While the SEC has been monitoring Bitcoin’s high volatility due to its inherent (rather than intrinsic) value, investors have been keeping track of it as well. Goldman Sachs has even decided to set up a cryptocurrency trading desk by June 2018, and is working out now how to meet future client demand. Although only about 6 percent of consumers understand cryptocurrencies, based on PwC data, there’s good reason to consider investing.

    While cryptocurrencies don’t require accounts and are not hack-proof, they have still experienced fewer hacking incidents than traditional banks. As recent hacking incidents and DDoS attacks have shown, banks continue to be susceptible to a variety of threats. Banks also require credit applications, loan documents and other data that’s time-consuming. For instance, checks take time to process and can be compromised. Because cryptocurrencies can send money from person to person or to a business almost instantly, they are gaining in popularity and may one day be used with electronic contracts. There are currently cryptocurrency miners working on implementing cybersecurity protocols to ensure cryptocurrencies like Bitcoin can eventually be used for all transactions.

    What This Means for the Future of Banking

    As more consumers and investors take interest in Bitcoin, cryptocurrencies and blockchain technology, this curiosity may eventually change the future of banking. There may be fewer banks and ATMs, as well as a decreased need for paper currencies, checks and even credit cards.

    As Bitcoin popularity increases, retailers and potential investors are considering their options, especially as blockchain technology continues to be a way to exchange money with fewer transaction-related fees. For now, though, attention remains on Bitcoin as brokerage firms like Goldman Sachs start prepping their trading desks to trade Bitcoin and other cryptocurrencies. Countries like China, Japan and Australia are already considering regulations. Stay tuned!

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  • What Small Business Owners Need to Know About the New Tax Code

    What Small Business Owners Need to Know About the New Tax Code

    Because large portions of the new tax law were targeted toward small businesses, small business owners will see sweeping changes in 2018. Here are the most important things you need to know.

    When Does the New Tax Code Take Effect?

    The new tax law is effective for tax years starting after December 31, 2017. If you file based on the calendar year, everything that happened in 2017 remains under the old law. The new law then takes effect with the new year, and you’ll use it when you file for 2018.

    If your tax year ends on a date other than December 31st, you will continue to follow the old tax law until the end of your tax year. When your new tax year begins, you’ll begin using the new law for that year.

    What Are the New Tax Rates?

    Tax rates have changed for every type of business entity.

    • C-corporations and LLCs taxed as a corporation will pay a flat 21 percent rate.
    • Personal service corporations previously taxed as a C-corporation at the special 35 percent flat rate will see their rate reduced to a 25 percent flat rate.
    • Sole proprietorship, partnership, LLC and S-corporation owners will be taxed at the new individual rates. The maximum individual tax rate is now 37 percent down from 39.6 percent. Most taxpayers will see a 2 percent to 3 percent reduction in their marginal tax rate.

    Does Eliminating Itemized Deductions Mean No More Business Deductions?

    The elimination of certain itemized deductions on the individual side does not impact small business owners. This change only relates to personal expenses as well as certain unreimbursed expenses incurred by W-2 employees.

    Small business owners can generally continue to deduct all ordinary and necessary business expenses on their Schedule C (for sole proprietors) or business tax return.

    What’s the Pass-Through Deduction?

    The pass-through deduction allows individuals to claim a 20 percent deduction for their share of income from a pass-through business entity. A pass-through business entity is a sole proprietorship, partnership, LLC not electing to be taxed as a corporation, or S-corporation.

    Individuals making below $157,500 ($315,000 if married filing jointly) simply receive a 20 percent deduction. Above those thresholds, limitations apply based on the amount of W-2 wages the business pays and the activity the business is engaged in.

    What Are the New Rules for Depreciation vs. Expensing?

    You can now expense more large purchases in the year you made them rather than depreciating them over time.

    • Under Section 179, you can immediately deduct up to $1,000,000 for purchases such as furniture, equipment and machinery that would normally need to be depreciated over time. This is double the previous limit.
    • Improvements to existing buildings, such as new roofs and air conditioners, now qualify for immediate expensing rather than depreciation.
    • For purchases that don’t qualify for immediate expensing, accelerated depreciation is available, which allows you to deduct more of the cost sooner rather than evenly spreading it over a longer period.

    Did Retirement Plan Deductions Change?

    Despite rumors about changes to 401(k)s and other retirement plans, the law made no changes to the tax treatment of these plans.

    Some routine inflation adjustments do apply for 2018.

    • 401(k) employee contributions are now capped at $18,500 (up $500) and the combined employer plus employee limit is now $55,000 (up $1,000).
    • SIMPLE IRA limits remain unchanged.
    • SEP IRA contributions are now based on the first $275,000 in compensation (up from $270,000).

    When Will Everything Be Finalized?

    The IRS is rushing to adopt new rules and issue new forms covering exactly how the new calculations will work. Finalized guidance should be available in early 2018.

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  • New Pass-Through Deduction Explained: How Small Businesses Will Save

    New Pass-Through Deduction Explained: How Small Businesses Will Save

    The new tax code contains a 20 percent deduction for pass-through businesses — sole proprietorships, partnerships, LLCs and S-corporations. Here’s how it works:

    What Does Pass-Through Mean?

    Pass-through refers to how sole proprietorships, partnerships, LLCs and S-corporations are taxed. Instead of having a separate business tax return, the business’s profits or losses are passed through in full to each owner. The owners then pay their personal income tax rates on their share of the profit or loss.

    What Are the Basics of the Pass-Through Deduction?

    With some exceptions explained below, the pass-through business owner allows small business owners to reduce their taxable income by 20 percent of their business profits. For example, a sole proprietor making $100,000 per year will receive a $20,000 deduction and only pay income taxes on $80,000 in income.

    It’s important to note that this deduction is not an adjustment to Adjusted Gross Income (AGI). It does not reduce self-employment taxes. It also has no effect on other tax items calculated based on AGI such as retirement contributions, healthcare subsidies and childcare credits.

    Why Was This Deduction Added?

    Before tax reform, non-pass-through businesses, such as C-corporations, paid tax rates ranging from 15 to 35 percent. These rates were similar to the 10 to 39.6 percent individual rates by paid pass-through businesses.

    With corporate rates now reduced to 21 percent and individual/pass-through rates ranging from 10 to 37 percent, Congress felt that pass-through businesses would be disadvantaged by the changes. The pass-through deduction is designed to offset the difference in rates.

    Calculating the Pass-Through Deduction: Owner’s Income

    The first test for determining the deduction amount is each individual owner’s total income. If an owner has an AGI up to $157,500 ($315,000 if married filing jointly), they receive a deduction of 20 percent of their business income.

    This test is per owner, so it can still apply if the business’s income is above the limits as long as each owner’s share leaves them below the cap. If some owners qualify and others do not because of owning a larger share or having other income, the owners that do qualify can still take the deduction.

    Exception: Service Businesses

    Designated service businesses have special rules. Designated service businesses are skilled professionals who largely rely on their own labor such as doctors, accountants and lawyers. The deduction depends on their income.

    • If they’re within the $157,500/$315,000 cap, they receive the full deduction.
    • The deduction gradually phases out and drops from 20 percent to zero percent as their income approaches $207,500 ($415,000 if married filing jointly).
    • For higher incomes, there is no deduction for service businesses.

    Non-Service Businesses Above the Income Limit

    If the owner of a non-designated-service pass-through has an AGI above the $157,500/$315,000 limits, the deduction is capped based on the business’s payroll and capital assets. The cap is the greater of

    • 50 percent of wages, or
    • 25 percent of wages plus 2.5 percent of capital assets.

    Example: A single-owner S-Corporation has profits of $500,000 and paid wages of $100,000. Because 50 percent of wages ($50,000) is less than 20 percent of business income ($100,000), the owner’s pass-through deduction is limited to $50,000. If the business had paid $400,000 in wages, the pass-through deduction would still be 20 percent of profits or $100,000.

    The purpose of these caps is to prevent pass-through business owners from taking unreasonably low salaries and high dividends to avoid payroll taxes. It also discourages high-salary employees from reclassifying themselves as 1099 consultants to take advantage of the deduction.

    Does Your Small Business Qualify?

    These rules serve as the general framework, and the new tax law gave the IRS the authority to set additional rules to meet the law’s intent while closing loopholes and filling in any gaps. Check with your tax accountant to see if any additional provisions apply to your business.

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  • How Will the New Tax Plan Impact Your Small Business?

    How Will the New Tax Plan Impact Your Small Business?

    Tax reform is still working its way through Congress, but its final form has become more clear as both the House and Senate have released the full text of their bills. Here are the most important changes that will impact small businesses.

    Changing Tax Brackets

    Both corporate and individual tax rates will change under the new plan. For corporations and LLCs taxed as corporations, the maximum tax rate will drop from 35 percent to 20 percent.

    Individual income tax rates, which are imposed on sole proprietorship and partnership income, would drop from a maximum 39.6 percent to 35 percent under the House plan. The remaining brackets will also be consolidated into fewer tiers and shifted. This will result in lower taxes for many individuals, but those at the top of a bracket may see their marginal rate increase.

    Changing How Passthrough Entities are Taxed

    One downside to sole proprietorships, partnerships, and S-corporations has been that income is often taxed at higher personal tax rates (plus Social Security and Medicare taxes) rather than potentially lower corporate tax rates. This problem would be further magnified by nearly halving the maximum corporate tax rate, but the House and Senate both offer solutions.
    The House plan creates a safe harbor where a pass through entity’s owner can automatically treat 70% of business income as wages taxed at their individual rate and 30% as business income taxed at the new corporate rate. Capital-intensive businesses may also be eligible to increase the business income portion.
    The Senate plan leaves pass through income at the personal rates but adds a deduction to offset the added taxes. Small business owners will be able to subtract 17.4% of their business income from their taxable personal income.

    Removal of Itemized Deductions

    Although individuals may see their taxes go up if they’re currently itemizing their deductions, there will be no changes on the business side. Ordinary and necessary business deductions remain deductible directly on Schedule C for sole proprietors or on the business tax return for other entities. These deductions have and will continue to be considered expenses of the business and not itemizable personal deductions.

    Replacing Depreciating with More Expensing

    Currently, high-value assets, such as vehicles and machinery, must be depreciated over time to spread the tax deduction over the life of the asset. The new rules would allow a much broader range of assets to be expensed immediately, thereby allowing business owners to deduct the full cost of the asset in the year of purchase.

    Revisiting Healthcare

    The Senate has put eliminating the Obamacare mandate back on the table as it debates its version of the bill. While this provision currently has weak support, it could mean that small businesses would no longer be fined if they were unable to afford to offer health coverage for their employees.

    Elimination of the Estate Tax

    One final change to keep an eye on is the elimination of the estate tax or a large increase in the estate tax exemption. This change would allow families who have a substantial portion of their net worth in a multi generational business to avoid having to take off debt or sell shares in the business to pay estate taxes on the business’s value.

    When to Take Action

    Any part of the bill is subject to change until the final vote, so the best thing you can do right now is to stay informed and run spreadsheet forecasts on how the changes will impact you. The most important thing to remember is that any changes would be for your 2018 tax return. That gives you the rest of 2017 to take any deductions or credits that you may lose when the final version passes.

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  • Top 3 Finance Apps for Your Small Business

    Top 3 Finance Apps for Your Small Business

    Managing your finances well is the key to success in business. Without proper management of things like payroll, return on investment and expenditures, you can find yourself in a difficult situation. However, make no mistake: finance management is a hard business, which is why entire industries have risen around solutions to this problem. Solutions like QuickBooks and accounting services have saturated the market, but how do you choose from the overwhelming number of options out there? We’ve researched finance management options and have found three that work great and can fit in the palm of your hand.


    First off on our list of finance apps is Neat Accounting. Neat is more than a name in this case, and it describes the application pretty well. One of Neat’s most interesting features is its capture ability. Neat’s capture function allows you to scan and take photographs of receipts, invoices and other documents and transfer the data in the picture into actual usable data. Things like dates, names and prices are selected from the page and logged for you to use at a later date. Neat also allows you to sync this data across all of your devices and generate reports in a matter of moments. Neat also has a long list of other features that you can browse here, but the scanning function is probably the application’s most noteworthy feature.

    Gusto (Formerly ZenPayroll)

    Gusto may be a relatively unknown name in the business finance sector, but that’s only because the company was formerly known as ZenPayroll. The company changed its name to better represent its expanding horizons, which now include benefits like health insurance and workers’ compensation. ZenPayroll was a leader in its industry, and with good reason. Gusto allows you to manage not only payroll, but also HR concerns and your employees’ benefits. So while other services may be focused entirely on standard accounting and costs, Gusto tries to encompass a wide variety of business functions under one application. Gusto’s pedigree is certainly impressive, and its service also allows you to sync with industry giants like QuickBooks and Xero. If you would like to check Gusto out without any of the commitment, feel free to sign up for a demo here and find out what Gusto can do for you and your business.


    Last but certainly not least is Wave. Wave’s big selling point is that it works directly with small businesses, and a lot of its features really speak to that ideal. In fact, this selling point is so big that a lot of Wave’s services are free. Yes, you read that right. Wave’s pricing page is very comprehensive, and Wave’s strategies work well with small businesses who are looking for a finance management software that does what they need it to do. Besides its free services, Wave also offers guaranteed management of payroll and benefits come tax time, and will carry out your payroll on whatever schedule you see fit.


    All in all, when it comes to business finance management, there is a seemingly endless number of options out there. However, the three choices outlined in this article are all great options for small businesses, and their mobile applications work well no matter where you might be.

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  • 3 Ways to Use Social Media to Promote Your Small Business

    3 Ways to Use Social Media to Promote Your Small Business

    With so many social media platforms out there, it’s tough to know how to promote your small business. You may feel like a tiny raindrop in a hurricane of information. But with several practical steps, you can reach your target audience.

    There are literally millions of social media users. According to Statista, 81 percent of Americans have a social media profile. This is way up compared to the 24 percent back in 2008. It is even a 5 percent increase from last year’s 76 percent. All these users and companies make lots of noise. Don’t be part of the static. Stand out with a distinctly clear message using these tips.

    Tips for Facebook

    First and foremost, make a page for your small business. Use attractive graphics and concise content. It’s not enough to just post interesting content. You have to make sure people are seeing it. Make connections by joining several groups that relate to your small business. People are constantly looking for recommendations and advice on everything from plumbing to fashion. For example, an interior designer and mother joined a local moms Facebook group. Someone asked for a recommendation for an interior designer, and she responded back. Another time, a friend recommended her within the same Facebook group. She received business from the exact client she targets by being part of this Facebook group.

    Tips for Twitter

    Twitter can be intimidating with its character count and hashtags, but don’t miss out on this valuable tool. Using key hashtags helps create networks of individuals who share the same interests, including the product or service of your local business. Twitter users can find you based on a single hashtag, and you can have individual conversations with customers who have found you. You also can send personalized tweets to individual customers that cater directly to their needs instead of spewing generalized pleas into cyberspace.

    Tips for Instagram

    Don’t just aimlessly post a few pictures here and there and expect people to flood your business. Start with a beautiful profile pic and an interesting (not boring!) bio description. Make sure to link to your website as well.

    Next, create a photo campaign, and stick with it. Everyone loves to look at beautiful pictures and lots of them. Maybe your business is working toward a major event. Perhaps you have exciting new inventory arriving. Think of a major item to promote and then snap, filter, repeat.

    Make sure to hashtag all your photos — this creates valuable connections for you. For example, #reclaimedwood could send you clients looking for special furniture pieces. They will see your picture and potentially buy your piece. It’s a good idea to also hashtag your city or your city’s local business/tourism board’s hashtag (ie. #sharethelex for Lexington, KY) to boost local business.

    It is daunting to keep track of all your social media accounts. Use applications like Hootsuite that let you post on multiple social media platforms at once. You can also schedule your posts up to weeks in advance to reduce the workload of your small staff.

    With these tips, you are on your way to a practical and well-planned social media campaign. Remember to tell your story and keep it interesting. Be a helper. Clients will come to you with their business.

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  • 10 Tips to Keep Employees Healthy During the Holiday Months

    10 Tips to Keep Employees Healthy During the Holiday Months

    Holiday gatherings can create the perfect storm for employee illness. How can you ensure your company protects employees?

    Tip 1: Encourage Employees to Take Time Off

    Send employees home when they’re sick. If employees are caring for sick family members, they too should be encouraged to take PTO. The Department of Labor has advice on how to handle this when the flu season is active.

    Tip 2: Reduce Stress at Work

    Stress creates conditions for employees to get rundown. Create a work environment with outlets for stress, such as on-site massage therapy or an employee assistance program. The National Center for Complementary and Integrative Health offers tips for reducing stress.

    Tip 3: Watch Unhealthy Habits

    It’s easy to get into bad habits during the holiday season. Seasonal foods add inches to everyone’s waistlines. Alcoholic beverages flow freely at parties. Offer healthy snacks in the workplace, and talk to employees about making healthy lifestyle choices.

    Tip 4: Schedule Flu Shots

    Employers can do their part to prevent illness during the holiday season by scheduling in-house health clinics. An occupational health center can conduct health screenings and give out flu shots.

    Tip 5: Educate About Hand Washing

    Hand washing has been shown to prevent many illnesses. Add antibacterial products to work areas and restrooms to support this goal. The Society of Human Resource Management has provided guidelines about stopping the spread of germs at work.

    Tip 6: Encourage Traveling Safety

    According to the National Safety Council Injury Facts 2017 report, motor vehicle accidents were the No. 2 leading cause of death last year, just behind workplace accidents. Encourage employees to wear seatbelts and not take chances on the roads.

    Tip 7: Hire More People

    One way your business can improve the well-being of employees during the holiday season is to augment your current staff with new hires. Creative small business financing can support these goals and cover payroll during the holidays.

    Tip 8: Reward and Recognize Employees

    Offer rewarding experiences for employees that help them grow. Recognize and reward employees on a regular basis with cash incentives and performance-based bonuses.

    Tip 9: Cross-Train Employees

    During the holiday months, you can help alleviate stress and increase the happiness level of employees by cross-training workers. If an employee takes time off or needs help, there will be others to support them.

    Tip 10: Alleviate Financial Worries

    The holiday months can be pressure-filled for employees. Many are going into debt buying holiday gifts. Consider ways to help employees stretch their earnings further with financial education programs and corporate discounts.

    By using the above tips, your company can help keep employees healthy, engaged and productive during the busy holiday season.

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  • Pros and Cons: Assessing the Benefits and Risks of Background Checks

    Pros and Cons: Assessing the Benefits and Risks of Background Checks

    Background checks into applicants’ criminal and credit history increasingly are problematic, especially given recent state and federal legislation. Employers should weigh the possible benefits to running an applicant’s background check against the potential risks. This checklist guides employers who choose to continue the practice.

    Credit Check Considerations

    Given the questionable value of information obtained from a credit check, the unfairness of penalizing applicants for economic hardship and concerns about privacy, legislators in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Nevada, Oregon, Vermont and Washington restrict the use of credit reports in making employment decisions. Additionally, the federal Fair Credit Reporting Act requires applicants be given a clear description of their rights under the act as well as a copy of the credit report.

    Criminal History Questions

    At least 29 states and over 150 cities and counties passed laws that intend to provide persons with criminal records a fair chance. Known as “ban the box,” referring to the checkbox on many applications that asks whether the applicant has a criminal record, the legislation requires employers to wait to ask about an applicant’s criminal background until after finding that she meets the initial qualifications for the position. The Equal Employment Opportunity Commission suggests employers use caution when using criminal records to make employment decisions, since doing so might be considered discrimination.

    Consumer Report Protections

    Background checks run by employers are considered consumer reports, and as such are subject to the Fair and Accurate Credit Transactions Act and state privacy laws, which require the data be protected from unauthorized access. The data also must be properly stored or destroyed. Additionally, an applicant’s written permission is required before running the reports. If you base your hiring decision on any information found in the reports, then you must inform that job seeker.

    Compliance Checklist

    If you decide that credit or criminal history checks are relevant to the job and you choose to continue obtaining such reports, then first learn the state and local legal requirements related to background screening. Answering the following questions can help guide your policy:

    • Do you provide job seekers a written description of their rights under the Fair Credit Reporting Act?
    • Do you provide all applicants a copy of their credit report?
    • Does your criminal background check criteria follow Equal Employment Opportunity Commission guidance that requests consideration of the nature of the offense and time passed?
    • Do you secure the data you collect during the hiring process and protect it from unauthorized use?
    • Do you properly dispose of information gathered about the job seekers you did not hire?
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  • What Retirement Plans Can a Small Business Offer?

    What Retirement Plans Can a Small Business Offer?

    Are you struggling with trying to keep top employees from fleeing for big corporate perks? Choosing the right retirement plan is one way you can match the giants with minimal extra costs. Here are your options.

    Small Business 401(k)

    A small business 401(k) is legally the same as a big corporate 401(k). The only distinction is that some 401(k) providers streamline the process to help make it easier for small businesses to set up a plan.


    • Higher contribution limits.
    • Flexibility to offer different compensation packages to different employees. (Some restrictions apply that keep owners or highly compensated employees from getting all the benefits.)


    • Typically higher management fees and setup costs.
    • Increased IRS reporting requirements.
    • May be less flexible if employees need to withdraw funds early.
    Contribution limits:
    • Employees can contribute up to $18,000.
    • Employers can contribute a fixed percentage and/or match employee contributions up to $54,000, in combined employer plus employee contributions.
    • Employees age 50 and older can contribute an additional $6,000 in catch up contributions.


    SIMPLE stands for Savings Incentive Match PLan for Employees. SIMPLE IRAs are available to businesses with 100 or fewer employees.


    • Cookie-cutter setup that’s easier to manage.
    • Often has lower setup and management fees.
    • Works like a Traditional IRA for early withdrawals or rollovers.
    • Lower contribution limits.
    • Rigid contribution rules.
    Contribution limits:
    • Employees can contribute up to $12,500 ($15,500 if 50 or older).
    • Employer Option 1: Match up to three percent of employee contributions with a $12,500 cap. The percentage can be reduced as low as one percent in any two out of five years.
    • Employer Option 2: Contribute two percent of each employee’s compensation regardless of their contributions with a $5,400 cap.


    SEP stands for Simplified Employee Pension plan. SEP IRAs are available to employers of any size.


    • Fewer IRS reporting requirements than a 401(k).
    • Higher employer contribution limits.
    • Often has lower setup and management fees.
    • Works like a Traditional IRA for early withdrawals or rollovers.
    • No additional employee contributions.
    • Most SEP plans require the same contribution percentage for all employees.

    Contribution limits:

    • Employer contributions of up to 25% of compensation. Maximum contribution of $54,000.
    • Some plan providers allow employees to put their personal IRA contributions into a combined account with their SEP IRA contributions for ease of management. If this is allowed, employee contributions are treated as regular Traditional IRA contributions with the usual $5,500 limit.

    Ask your advisor for more information about these options today. It’s a great way to boost employee morale and retention with minimal impact on your cash flow.

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  • Top DIY Web Builders for Your Small Business

    Top DIY Web Builders for Your Small Business

    A website is the modern-day equivalent of a calling card, and it is an effective way to attract customers and provide them with information about your products and services.

    A web presence for your small business is also an important part of creating credibility for your business. Now more than ever, consumers utilize the internet to research products and services, and a professional online business demeanor inspires confidence in potential customers.

    How to Pick the Best Website Builder

    A Do-It-Yourself website builder is an excellent option for small business owners who want to build a website but have no experience in coding or web design. Up until now, you had to be well-versed in HTML and CSS code if you were to construct an effective and professional web presence.

    Today, however, there are many DIY web design choices available to you. As a general rule of thumb, an optimal DIY website builder will cover the various technical aspects of design and development. This will enable you to focus on unique content so you can get your small business website up and running in a functional and timely manner.

    Many of the builders on the market offer a free basic plan, giving you a chance to test them out so you can determine which one best meets your needs. Here are our picks for the most reliable top website builders for small business owners.


    Like most DIY website builders, Weebly is user-friendly. It is a robust and reliable drag-and-drop builder, and its implementation requires no technical knowledge. Weebly features comprehensive web-building tools and an intuitive interface. Any small business owner can build a professional website on Weebly within a couple of hours.

    Weebly offers a wide variety of publishing and content tools that help small business owners create a highly customized website, including G Suite for Business, which helps to distribute branded emails. As an upgrade, Weebly can also provide an e-commerce solution to help business owners sell online.


    Wix is an industry-leading, cloud-based development platform. It lets small business owners build a professional website with ease. Like Weebly, Wix provides an intuitive, drag-and-drop interface. With the purchase of an upgrade, Wix will also include a domain name for your business website as it provides free and secure hosting.

    This DIY web-building platform allows small business owners to easily create customized forms and provides a way for customers to book appointments online. Wix also enables small business owners to create mailing lists, receive customer subscriptions, send invoices and receive payments quickly.


    BigCommerce is rich in features that appeal to small business owners. It is a scalable, all-in-one e-commerce solution that helps business owners get the best possible return on investment.

    BigCommerce features leading built-in marketplaces such as eBay and Amazon. It also boasts secure hosting, unlimited bandwidth and no transaction fees. BigCommerce precipitates a small learning curve, but it does not require any technical knowledge to master. It is a unique e-commerce solution designed to grow with your business.

    For small businesses, engaging a professional design firm is often a financial stretch. Today’s technology has made it easier for business owners to put together a respectable website without having any coding skills.

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  • Small Business Financing: What Are My Options?

    Small Business Financing: What Are My Options?

    One of the biggest decisions that small business owners face is determining how they will finance their business. As only a very small percentage of business owners can afford to finance their business ventures outright, it is necessary to explore all of the options that are available. While a traditional loan may prove to be beneficial for some small business owners, other methods of financing may spare you the cost of high interest rates.

    Traditional Bank Loan

    Many find that they feel most comfortable with securing a loan through a traditional bank. If you are a member of a credit union or have a long-standing relationship with your local bank, this may be the case for you as well. Others, however, find that the interest rates are much higher through banks than through other avenues. This, of course, will largely be dependent upon your credit score.

    SBA Loan

    The Small Business Administration (SBA) is an organization that is committed to providing assistance to small business owners. Aside from providing valuable resources and information, the SBA also provides low-interest loans to small business owners. Many find that these interest rates are lower than that of a local or national bank, while the terms are also generally more flexible.


    The word “fundraising” likely conjures up notions of elementary school bake sales for most; however, this concept is not limited to school children. Hosting a fundraiser can be an excellent way to raise money for your business while also spreading the word about your mission. This is especially popular when events are held on a local level, as many communities relish the opportunity to support a local business.


    Securing an investor or two is a great way to get your business going. In some cases, these investors will own a portion of the company in exchange for the financial backing. In other situations, investors act as “angel investors” and hold no stake in the company but generally require a 20 percent return on their investment. To secure either type of investor, it is crucial to map out your business plan and develop a strong pitch.


    Similar to fundraising and investors, crowdfunding relies on financial assistance from others in order to get your business off of the ground. Today, there are numerous crowdfunding platforms online where people from around the world can easily locate your business. With this avenue, several people will usually donate small amounts, which add up over time. To be most effective, incentives are usually offered based on the quantity of the donation. For instance, a small donation may receive a bumper sticker, while a large one may receive a free product after the business has launched.


    Bootstrapping can take on many different meanings when it comes to small business financing. It may mean that you finance your business ventures with your own personal finances. In this case, you do not have to worry about interest rates, keeping investors appeased or paying off other loans. This method, however, does come with more risk to your personal finances. Other means of bootstrapping may involve renting equipment instead of buying it and trading products or services with other businesses.

    The type of financing that is best for your small business will likely depend on a variety of factors. These factors may include the amount of money that you require, along with your personal finances and credit score. In either case, there are a number of ways to raise money for your small business. Before committing to any of these options, be sure to read the fine print of the offer and consider what the final cost will be.

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  • AI and the Retail Store of the Future

    AI and the Retail Store of the Future

    It’s no secret that brick-and-mortar retailers are struggling. More consumers are shopping online and the trend is expected to increase. In fact, a 2017 study by Square and Mercury Analytics showed that 80 percent of Americans have made an online purchase within the past month. While the days of the physical store may seem numbered, AI has the power to reverse this trend and help bring retailers into the 21st century.


    One of the most immediate and far-reaching benefits of using AI involves extracting value from data. Retailers have access to an abundance of consumer and behavioral information. However, a study by McKinsey found that about two-thirds of this data isn’t utilized due to a lack of data-processing procedures, appropriate technology and analytic talent. Implementing AI would allow retailers to use the mountains of data available to them to predict what consumers might buy next and focus their resources accordingly.

    Understanding Clients

    AI can also give retailers better insight into the minds of their clients. Natural language processing (NLP) is already being used to make chatbots more personable and intelligent. With real-time access to customer inquiries and language, developers can train NLP algorithms to better understand human language and, in turn, meet the needs of their clients. Zendesk reports that 40 percent of customers switch to a competitor because of their reputation for great customer service.

    Pattern Identification

    NLP can also help make meaningful connections between data that might otherwise go undetected. Consumer buying trends would be easier to identify, recommendations would become more intuitive (backed by data) and overall customer satisfaction would also increase. It could even help retailers identify previously unknown customer segments.

    In-Store Assistance

    Several big-box retailers are currently testing AI-powered technology in their stores. Target has armed its sales associates with hand-held POS systems that can track inventory in real-time across the company, arrange for shipping and take customer payments, making the shopping experience more streamlined and efficient. Lowe’s is currently using its brand name LoweBots (AI robots) in the Bay Area. These robots can answer customer questions, help clients locate items throughout the store and track shopping patterns, which can be re-applied to AI algorithms to improve company business decisions.


    AI-based facial recognition software is already being used in some stores to track specific user activity. While some customers may not be thrilled about this level of surveillance, there are also less intrusive methods of observing customer behavior like floor-level cameras, which can track how long customers spend in a specific area of a store. They can also estimate gender and age based on video of shoes. This technology could have significant implications for inventory management and marketing strategies.

    Customized Experience

    The ability to provide a truly customized shopping experience is arguably the most significant benefit of AI. With aggregated data from sources like social media and online profiles, retailers can create product recommendations that really reflect the personal interests and tastes of the customers. AI would also allow retailers to crowdsource customer orders to gauge the overall reaction of clients to specific items and the potential popularity of these items.

    If brick-and-mortar stores are to compete with big-box stores, successfully combining the physical with the digital is essential. According to the Boston Consulting Group (BCG), retailers who implement AI see a 6 percent to 10 percent boost in sales, which is two to three times faster than average. In order to remain competitive in this new world of e-commerce, traditional stores must adapt and take advantage of the latest advances in AI to secure their place in the future of retail.

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  • 5 Best Practices for Terminating an Employee

    5 Best Practices for Terminating an Employee

    No matter the circumstances, firing an employee is always difficult. However, by keeping a few important best practices in mind, you can ensure that the situation is handled as fairly, legally and compassionately as possible. Here are some helpful tips for terminations that are as stress-free and smooth as possible.

    Give a Warning First

    Don’t fire an employee out of the blue. First, give them a warning, or let them know that they are on notice. If an employee is warned that they may be terminated first, they will be less blindsided, angry or taken aback if the termination ultimately does happen.

    Pick the Right Time and Place

    When choosing to terminate an employee, pick a place that allows the utmost privacy. You don’t want the employee to be embarrassed or to have immediate contact with coworkers. Try to have the meeting at the end of the day, when he or she can naturally pack up belongings and depart.

    Have Someone Accompany the Terminated Employee

    Once the employee is terminated, make sure that someone from the company escorts him or her to pack their belongings and leave. You want to ensure that the employee doesn’t access the company’s computer to send or destroy files — or to take or destroy physical files. Company supervision can help make the situation less tense and ensure that all company material is protected.

    Be Kind, But Honest

    In your termination meeting, don’t be cruel to the employee, and have compassion while delivering the news. However, it’s important not to sugarcoat the information. Be straightforward about their firing, as well as the reason they are being let go. This will help ensure that the firing comes across fairly and clearly — and also that an employee doesn’t become too angry or upset at the office.

    Don’t Forget to Prepare

    Before you have a termination meeting, prepare well first. Gather data that supports the termination, have a witness or several to be at the meeting and prepare yourself to have a difficult conversation. If you prepare for a termination meeting properly, the meeting may be difficult or uncomfortable, but ultimately, it will go as smoothly as possible.

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  • Why Recruiting Firms Make Sense for Small and Medium-Sized Business

    Why Recruiting Firms Make Sense for Small and Medium-Sized Business

    Small and medium-sized businesses compete with each other and large businesses for market share and building a strong customer base. They also compete with businesses of all sizes when looking for the most talented people to become their employees.

    Many small businesses don’t have an HR department, and recruiting is done by the owner or business manager. This means that time usually devoted to building the business and making sure it runs smoothly is spent instead on recruitment and hiring,

    Most entrepreneurs don’t have the experience, training and knowledge needed to recruit the best candidates. Using a recruiting firm can make all the difference.

    Benefits of Using Recruitment Firms for Small Businesses

    There are several ways recruitment firms help in the recruitment process:

    1. Keeping the recruitment process legal is one of the most important benefits small and medium-sized businesses gain when they use recruitment firms. A recruitment firm has the needed experience to avoid asking prohibited questions, and it makes sure the prospect signs off for background and credit checks.
    2. Recruitment firms advertise on your behalf if they don’t have enough qualified candidates on their roster.
    3. Recruitment firms save employees money. They advertise, interview, run background and credit checks, and free up your time to run the business.
    4. The prospects sent to you by a recruitment company are candidates, not applicants. The difference is you only interview and hire the most qualified person for your open position.
    5. Employees hired through a recruitment process tend to remain on the job because they are a good fit. When a company hires on its own, turnover is higher — and high turnover translates to higher costs.

    Tips to Get the Most From a Recruiting Firm

    Following are a few tips for getting the most from a recruiting firm:

    1. Look for companies that specialize in your industry. A recruiting firm that specializes in finding engineering prospects is probably not the best choice if you are looking for an accountant.
    2. Be explicit when explaining your needs to the recruitment company.
    3. Though most hires sourced from recruiting firms do work out, occasionally they don’t. The best recruiting firms know this and have processes in place to make things right.

    Businesses have many reasons for hiring a recruiting firm, including saving money, improving the hiring process and reducing turnover. When you are choosing a recruitment firm, use the same due diligence you would when seeking a small business loan.

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  • Three Things to Know About Independent Contractors Vs. Employees

    Three Things to Know About Independent Contractors Vs. Employees

    Growing companies are increasingly turning to independent contractors as a way to cut costs. These business owners may be seeking to save on benefits packages or trying to avoid a large permanent payroll. While independent contractors can provide flexibility, there are substantial penalties if you don’t use them properly.

    Why Independent Contractors Are Different

    When you hire an independent contractor, you’re considered to be hiring another business, not an individual employee. This means that you deal with an independent contractor in a similar manner as you would a corporation you signed a contract with or a service professional who you visited in their office.

    Because you’re dealing with a business, not an employee, typical labor laws, such as overtime, tax withholding, workers compensation and termination procedures, do not apply. As a general rule, you can do anything not prohibited by your contract.

    When You Can Use an Independent Contractor

    Independent contractors have typically been considered skilled professionals who provide services that aren’t part of your normal operations. Think lawyers, accountants and, in modern times, programmers. There are many other possible services that independent contractors can provide, but the key consideration is that they complete a task with limited training or oversight by you.

    If you find yourself providing extensive training or step-by-step directions to a person you’re calling an independent contractor, you may be misclassifying an employee.

    What Happens If You Misclassify an Employee as an Independent Contractor

    The IRS is one of the biggest enforcers of employee vs. independent contractor classifications, because misclassifying an employee as an independent contractor means you aren’t withholding payroll taxes and the IRS isn’t getting paid. If the IRS determines that an independent contractor should have been classified as an employee, the minimum penalties include paying the back taxes plus interest and penalties.

    In addition, business owners and other responsible officials may be personally liable for unpaid payroll taxes even if the business is a corporation or an LLC. For egregious violations, criminal penalties may also be imposed.

    Don’t think independent contractors are right for you but need to free up cash flow to hire employees? Discuss your options with Merchant Capital Source today.

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  • Financial Tips for Small Business Owners

    Financial Tips for Small Business Owners

    Coming up with a financial plan for a small business involves time, creativity and resourcefulness, especially when working with a small budget. Entrepreneurs often lack the financial business savvy that larger companies benefit from, so starting out with a stable budget and sticking to it is critical for long-term success. Here are a few tips to get you started on your journey.

    Emergency Funds

    The reasons for accessing emergency funds are numerous and can include personal disability, negative publicity, natural or man-made disasters, and loss of inventory. Short-term business loans a better option for handling these unexpected emergencies. They can be deposited far quicker than a large traditional loan and can offer multi-year repayment options.

    Keep your emergency savings account separate from your regular expense account. This will help you resist the temptation to dip into it for regular operating expenses. A good rule of thumb to follow is to have six to nine months of savings to tide you over in the event of emergencies.

    Cloud Computing Solutions

    Migration to cloud computing is becoming a serious trend for small business owners. An Intuit study has predicted that 80 percent of small businesses will have migrated to the cloud by 2020.

    Savings can be realized by a reduction in IT requirements for infrastructure, including servers, physical storage, maintenance and upgrades.

    Workplace collaboration is much more efficient. The ability to access and modify documents from a master copy for all employees saves time. In addition, the web-based software allows you and your employees to access data from anywhere and at any time.

    The ability to integrate with other specialized services such as cloud-based marketing and accounting packages is a great feature that will leave more time to focus your time where it matters, on running your business!

    Retirement Planning

    According to a recent BMO Wealth Management Survey of 400 small business owners, only a fraction are prepared for retirement. A financial advisor can help you determine what your retirement needs are and ensure you have investments in a diversified portfolio.

    Many 401(k) providers are now targeting small businesses and provide low-cost plans for businesses with fewer than 100 employees. It’s a great way to attract employees and help them plan for a successful retirement.

    Seek Out Discounts

    When paying an invoice, always take advantage of discounts offered if it’s paid early and be aware of late payment fees so you can avoid those at all times.

    Check with your vendors to see if discounts are offered. For example, they may be available if merchandise is bought in bulk or payment is made three to six months in advance.

    Just as bundling home services such as internet and cable with one company can result in savings, the same can be realized for a small business. Review your insurance plans and your telecommunications and internet providers to see if you can leverage savings through this option.

    Hire Professional Help

    Sometimes it’s necessary to consult with professionals to avoid unnecessary financial mistakes. An adviser with tax planning experience can help you realize tax savings and has knowledge of possible tax rebates. When you’re filling out an application for a small business loan, a financial adviser or accountant can provide assistance to ensure the right information is being communicated. This information can be critical to obtain approval of funds.

    Preparing a business plan can feel overwhelming, but enlisting a professional can provide accurate financial projections leading to a far greater chance of your business succeeding and thriving.

    Following these tips will help you stay organized and focused on operating your business. They are important elements in navigating your entrepreneurial journey and avoiding common mistakes that many small business owners make.

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  • HR Should Help Find Balance Between Entrepreneurial Spirit & Structure

    HR Should Help Find Balance Between Entrepreneurial Spirit & Structure

    Human resource administrators are tasked with a seemingly endless variety of responsibilities. From recruiting to training and everything in between, HR is the backbone to any successful organization, no matter its size, mission or industry. In a dynamic marketplace that is constantly pushing companies to streamline operations and make their businesses more efficient, HR is also responsible for creating a tone and structure within the workplace that fosters an entrepreneurial spirit while establishing a healthy, cooperative and team-oriented environment.

    While those two ideals can be difficult to balance, they are in no way mutually exclusive if a few key points are recognized and infused into the office environment. Once that balance is found and maintained, the entire organization benefits with the innovation and forward-thinking mentality provided by an entrepreneurial perspective. When coupled with the proper office structure, companies can maintain healthy, robust work environments.
    The Proper Mindset Starts at the Top
    As companies grow, adopting a more structured workplace occurs naturally as part of the typical corporate evolution process. While there are obvious benefits to such a process, creating a uniformity that lends itself to greater efficiency, it can also be tremendously stifling to innovative thinking.
    To combat a company-wide sense of malaise, executives should not only preach a dynamic mindset but put it to use with incentive programs and open lines of communication. Humans are naturally motivated by incentives such as recognition and monetary rewards and thrive within systems that promote desired outcomes. Executives need to establish programs that delineate clear lines of communication among departments and deter employees and supervisors from developing the foreboding sense of repudiation that is so common within growing companies.
    An incentive program that rewards employees for maintaining a perspective that doesn’t necessarily stay in lockstep with an overbearing corporate mindset can be crucial in creating a workforce that isn’t afraid to voice new ideas and never stops trying.
    An Open Office Atmosphere
    Likewise, the office environment itself can be pivotal in developing an entrepreneurial spirit throughout the organization. Giving employees work stations that are more interesting than an infinite row of cubicles can be extremely beneficial in creating a balance between productivity and imagination. Flexible schedules, telecommuting and similar benefits can also enhance innovation by allowing employees to maximize their individual creativity and efficiency.
    Of course, every company is different, and what might work well for one organization could be an unmitigated disaster for another. The most important notion to keep in mind is that the vitality and entrepreneurial spirit that exists in every workforce needs a certain degree of freedom to truly shine. When it does, the entire organization benefits.

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  • 5 Helpful Tips for Managing Remote Employees

    5 Helpful Tips for Managing Remote Employees

    There’s no doubt the workforce is changing today, with more companies allowing employees to work remotely or from out of the office. In fact, today, more than 23 percent of employees do at least some of their work remotely. Despite the benefits of allowing employees to work remotely (boosted productivity, greater employee happiness), managing them can be more challenging than managing employees in-office. However, there are some helpful tips you can keep in mind to ensure that your team is engaged, cohesive and productive.

    Use Video Technology

    Video conferencing technology like Skype and FaceTime has made it easier for remote teams to have meetings. Studies have shown that only 7 percent of human communication is verbal (the rest is nonverbal cues like gestures, glances and so on), so video meetings can help ensure everyone is on the same page. Try having weekly video meetings in order to make sure that everyone is communicating well and that the team stays connected.

    Have In-Person Meetups

    Even though remote workers aren’t required to be physically in the office, it helps bond teams together and make people feel like they’re a part of a company if they get to meet in person every so often. If your employees are scattered across the world, try having a meet up once or twice a year. If people all work in the same city or region, try having everyone meet once a month. In-person meetings strengthen the bond between team members, and they can help boost morale.

    Send Company Swag

    Remote employees can feel disconnected from the organization they work for. To build a sense of loyalty, send them company swag, like letterhead, pens, T-shirts and so on. Swag can help make them feel like they are part of the group, and it can also help them feel more professional.

    Don’t Always Talk Work

    Most likely, if you’re communicating with a remote employee, you’re talking about work-related topics. However, talking about things other than work can help build a good rapport between managers and employees. When communicating with your remote employees, ask them about how they’re doing and make a little small talk. Having a good relationship with your employee that extends beyond simply discussing work tasks will help build trust and loyalty and will make work a more pleasant experience for everyone involved.

    Let Them Know They’re Valued

    Every so often, make a gesture so that your remote employees know that they’ve done a good job. Send a small gift card or flowers if they’ve finished a big project, or send out a company-wide email acknowledging a job well done.

    Managing remote employees can be challenging, and it requires different skills than managing employees in the office. However, with a little time and effort, the arrangement can work well for both employees and their employers.

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  • Should You Stand Alone or Join the Masses? Where to Sell

    Should You Stand Alone or Join the Masses? Where to Sell

    E-commerce sellers face the choice between trying to take advantage of existing marketplaces like Amazon or building their own store. Which path is best for you depends on your business goals.

    Getting Eyeballs

    Amazon claims over 300 million active user accounts. As soon as your product launches, you’ll be shown in search results, category listings and recommended product pages.

    To get people to your own online store, you’ll need to invest in pay-per-click advertising, social media marketing or some other marketing strategy. Even if you have the cash to fund a large campaign, building up your own following will take time.

    Building Your Brand

    Online retail platforms aren’t geared towards allowing brands to stand out. Instead, their goal is to make customers think to come to their site first, and then customers pick out individual products based on reviews and pricing. Customers may or may not remember your brand when it’s time for their next purchase.

    When you have your own store, you have total freedom to build your own identity. Instead of saying “I got it on eBay,” customers say “I got it from [your company].” That sends referrals and repeat customers straight back to you.

    Avoiding Copycats

    Sellers on online platforms have been plagued by copycats. Successful products are often quickly duplicated with cheap imitations that are listed alongside the original. Even if you have full trademark or patent protection, the process of having the imitators taken down can be time-consuming and expensive.

    Having your own store doesn’t stop imitators, but when customers are already going to your own store, it isn’t as easy for the imitators to get their knockoffs in front of them. In addition, your brand identity and reputation for customer service can help put you ahead even when customers are aware of the cheaper options.

    Getting Started

    Using online retail platforms can make sense when you’re focused on mass-produced items and price competitions, but when you need to create your own identity, building your own online store is a wise investment. While it can be costly to get started, a small business loan can help you cover those costs while you grow your store into a source of sales that will return many times your original investment.

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  • Three Ways to Deal with Conflict in the Workplace

    Three Ways to Deal with Conflict in the Workplace

    Workplaces are diverse environments. They often have lots of employees, who come with different personalities, work tendencies and backgrounds. Conflict is bound to arise! Here are a few tips on how to deal with conflict in a healthy way:

    1. Peer Mediation

    This type of conflict resolution was first developed for teenagers, but it is also valuable in a work environment. Instead of a top-down supervisor approach, install a peer mediation system in your workplace. A trained, impartial third party in the human resources department can do wonders to solve conflict. Both parties are able to meet and discuss an issue without the fear of a supervisor’s judgment. Human Resources representatives can offer a private, safe place for employees to resolve their conflicts.

    2. Personal Responsibility

    Instill a culture of responsibility in your work environment. Let your staff know the issues that require a supervisor or a third-party mediator and the ones that can be dealt with by themselves. Instead of a battle of wills, encourage your employees to take ownership of their conflict. Have them listen in order to understand all sides, and ask the difficult questions: What can we do to help this situation? How can we make it better? By putting the responsibility in the hands of your employees, you allow them to solve conflict on their own. When employees deal with conflict themselves instead of running to a supervisor, they’re communication and personal responsibility skills improve. Which means that they will be less likely to have conflicts in general and will pick their battles in the future.

    3. Stop Conflict Before it Starts

    As a supervisor, you should be doing everything you can to foresee tense situations before they arise. Do you have a big personality who runs over everyone? Be up front with him or her, and communicate your expectations. Offer specific guidelines on how to help with a work project. When expectations are clear, there is less chance of miscommunication, meaning less conflict.

    Nip conflict in the bud! With these helpful tips, you can stop conflict before it starts and handle any that does crop up in a positive way. It’s up to you to create a happy and healthy environment in the workplace.

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  • The Cost Of Convenience

    The Cost Of Convenience

    We’re all willing to pay a little extra for the sake of convenience – whether that’s buying an Amazon Prime membership so that we can have our purchases delivered the day after we make them, or stocking up on ready meals to cut down on the time we spend in the kitchen. There are even a number of subscription services (Graze, Gousto and the like) for time-strapped individuals who don’t have a spare moment to sit down and plan out a healthy diet.

    But how much does convenience cost us – and is there a point where it really isn’t worth its while? Let’s take the example of pre-made sandwiches. If you’re short on time when it comes to lunch, spending three dollars on a sandwich might not seem like such a bad deal – especially when there are more expensive options available. However, break down that sandwich and cost out the constituent parts and you’ll likely find that making the same meal yourself would have cost slightly less than a dollar.

    In the example above, you pay approximately two dollars for the convenience of not having to make and transport your own lunch. Is it worth it? Maybe. It depends a lot on how much you value your time. Let’s say that making your own lunch each day adds an extra ten minutes to your morning routine. Those ten minutes save you two dollars, which makes the hourly rate of your savings twelve dollars. If you rate your time as worth twelve dollars or less, then you’re effectively making a saving by making your own sandwich. If you consider your time to be worth more than twelve dollars, by all means grab lunch on the road.

    Coffee is another fine example. Most people won’t hesitate to pay two dollars or more for a fresh cup of coffee in the morning, but by some estimates they could be paying anywhere from ninety cents, to one dollar ninety cents just for the convenience of getting their morning brew made for them at their local Starbucks. That may not seem like much in isolation, but assuming they drink just one cup every working day, the total savings they might make by brewing their coffee at home could be as much as five hundred dollars per year.

    Of course, this numeric approach isn’t perfect – convenience isn’t just about saving time, after all – but it’s a useful thought experiment to determine whether the little conveniences that you pay for on a daily basis are worth it after all. It’s surprising how much small expenses like this can mount up, and when you look at the figures you’ll likely be surprised by just how much you’re paying for convenience.

    The solution to a hefty convenience bill is not, however, to cut back on all of these luxuries. Few people have the time or patience to make their own orange juice, do their own dry cleaning, or patiently put together nutritionally-balanced meals each day. Instead, consider examining each convenience and consciously deciding whether it’s worth the money it costs. The internet abounds with convenience items that are obviously not worth the added expense – cut these from your daily life, while preserving those that genuinely save you time and energy and you could be on the road to significant savings.

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  • The Six Most Common ‘Bad Boss’ Habits

    The Six Most Common ‘Bad Boss’ Habits

    Most employees have at least one horror story about an awful boss they had to deal with at some point in their career. Indeed, a recent survey by Monster saw more than a third of respondents rate their boss as “horrible” or worse. With that stark statistic in mind, how can you tell if there’s a bad boss wreaking havoc in your company? Here are six warning signs that you shouldn’t ignore.

    1. They’re Never Wrong

    However good a manager is at their job, they cannot possibly be perfect. If they never seem to put a foot wrong forward, consider whether it’s due to their unrivalled talent, or simply because they’re offloading their failures and missteps onto the employees beneath them.

    2. They Manage Everything

    Even some of the better bosses fall into the trap of micromanagement. Apart from being an inefficient use of resources, micromanaging can make employees feel as though they have no control or responsibility, and it can negatively impact their performance.

    3. They Take All The Credit

    The polar opposite of the boss who blames their mistakes on their employees, the credit hog instead soaks up all the acclaim for any projects that go well. If the recognition for the achievements of a team is being lapped up solely by their manager, it might be time to intervene and make sure that everyone who contributed gets their fair share.

    4. They Have Favorites

    It’s important for a manager to be at least somewhat impartial. Although they’ll naturally have varying relationships with the people on their team, it’s crucial that they don’t discriminate or pick favorites. A good boss should be able to treat everyone who works for them equally, regardless of their personal feelings.

    5. They Don’t Help Their Employees Grow

    One of the things that great bosses do well is to cultivate their employees. Ineffective managers, on the other hand, will often be too lazy or disinterested to even think about helping their workers grow in their careers — and might even be afraid of allowing anyone to advance in case by doing so they make themselves obsolete!

    6. They’re Tetchy

    All of the above traits are bad, but by far the most destructive habit a boss can develop is a bad temper. Negativity, anger and unpredictable behavior not only make for an unpleasant atmosphere, but also a workplace that any sensible employee will want to flee as soon as they can.

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  • 8 Questions You Cannot Ask In A Job Interview

    8 Questions You Cannot Ask In A Job Interview

    The political climate in the U.S has become much more pervasive, and people are not afraid to sue when they are offended. This attitude has permeated much of society and has inspired a series of laws that make certain types of interview questions illegal. A well-prepared candidate knows what an interviewer can and cannot ask and utilizes that information to keep the interview focused on getting the job.

    Any Question Regarding Marital Status

    Companies have a lot of reasons for wanting to know a candidate’s marital status, but asking about it in an interview is illegal.

    Any Question Regarding Age

    Many tech companies are fixated on creating a young and dynamic staff, but they will have to do that without asking about age. There are several federal laws in place that make it illegal for companies to ask about or discriminate against workers based on age, religion and sexual orientation.

    Any Question About Finances

    Most companies get around asking about finances by pulling a credit report on candidates prior to the interview. In some instances, questions about finances are legitimate because the job may require the candidate to handle money. But in general, companies are not allowed to ask a candidate about their finances.

    Have You Ever Been Arrested?

    Candidates need to understand that employers can ask about past convictions, but they cannot request a full arrest record.

    Any Question Pertaining To Health

    The rising cost of health insurance makes companies conscious about bringing on new employees with health problems, but the truth is that a company cannot ask about your health in an interview.

    Your Social Habits

    Employers may look up a candidate’s social media handles, which is a widely accepted practice in the corporate world. But a company cannot ask you about your social habits such as where you vacation, your drinking habits and the friends you keep.

    Any Question About Political Preferences

    Politics has become a hot topic that polarizes people in many ways. As interesting as politics may be, an employer cannot ask about your political preferences in an interview.

    Any Question About Location

    If an interviewer asks a candidate where they live, the candidate does not have to answer that question. Some companies try to avoid hiring candidates from certain neighborhoods or districts, and that is why asking about location is illegal.

    A candidate wants to keep a job interview focused on the job and whether or not the interviewer feels the candidate is qualified. When the interviewer tries to get off-track with illegal questions, the candidate should stand up for their rights and keep the discussion focused on the available position.

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  • 5 Businesses That Can Benefit From Leaderboards

    5 Businesses That Can Benefit From Leaderboards

    A growing trend among small businesses and franchises is the sales leaderboard. This employee incentive mechanism brings a little gamification theory into the workplace. There are many examples of businesses that could benefit from employee leaderboards.

    Below are five such examples — some which might surprise you!

    1. Clothing Stores

    A clothing store can be a big success or fail, and it all comes down to who is on your team. Some employees will do the bare minimum, while others will work with potential customers to fulfill their needs. That extra initiative often goes unnoticed.

    If you own a clothing store, a sales leaderboard will help you become more aware of your top staff. There’s a big difference when sales suddenly go up 15 percent in the first week. Remember, clothing stores typically don’t pay commission — but employees can drastically influence sales.

    2. Grocery Stores

    A busy grocery store suffers when a cashier decides to work at a slower pace. After a handful of slow cashiers are on board, the company suddenly needs to hire more staff to keep up with the customer demand. It is unfortunate and unnecessary.

    An employee leaderboard can work well for a team of cashiers. You can shift the focus to be on the person’s average cashout time. Use whatever metrics you need, but focus on rewarding the specific good working behavior you want to see more.

    3. Call Centers

    Call centers already give out prizes to top-performing staff on a regular basis. Imagine having a scoreboard that tracks the sales performance of each employee in real time.

    You could have daily, weekly or monthly leaderboards. There could also be different teams, so you compete as a group and have coworkers there to egg you on.

    4. Oil Change Place

    Oil change companies see a mixture of motivated and unmotivated workers. Often, the turnover in this line of business is higher than you’d expect. The upsells are a big part of the shop’s bottom line, though.

    Why not utilize an employee sales leaderboard? These workers are typically on commission for any upsold products anyway. The graphical presentation will keep the team pushing through the week — instead of getting bent out of shape anytime a sale attempt fails.

    5. Hair Salon

    A salon’s profit margins are dependent on the average time per cut of each employee on the team. You can control workflows, such as by making rules on who takes the next walk-in client. But the only way to see improvement is to create incentive that’s based on better performance. You could award for average cut time, referrals, product upsells and more.

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  • Why You Shouldn’t Pay for ‘Debt Relief’

    Why You Shouldn’t Pay for ‘Debt Relief’

    By Steve O’Connor

    As a business owner, you’re well aware that even a solid business plan and a great product won’t protect you completely from unexpected downturns. Markets change, your costs can rise — and suddenly, you’re struggling to meet your obligations. This is when you may start noticing sales pitches from companies that offer a quick and easy solution to your stress. Here’s a closer look at how those dangerous scams work, and why they represent a threat to your financial health.

    How ‘Debt Relief’ Companies Work

    Hoping to lure business owners with phrases like “debt relief,” or “corporate credit counseling,” these companies advise you to break your agreement with your funding provider (like Merchant Capital Source), and stop all further payment. They promise that if you let them negotiate on your behalf (for a fee, of course), they’ll reduce your payments by 50 percent or more. These con artists even suggest that their special magic can reduce the overall amount you owe. Meanwhile, they have no stake in your financial success because they earn their income from the fees you pay them for their “services.”

    Why These Offers are Dangerous

    Once you get past the rosy sales language in the pitches, you’ll discover some alarming fine print. Debt relief companies are usually careful not to guarantee any actual results in exchange for the fees you pay them. We’ve even seen some of these so-called advocates convince business owners like you that they’re working on your behalf — and then never even contact us. That’s not a service at all — it’s just dishonest. Meanwhile, you’re left with the same obligations you had previously, and while you thought you were acting responsibly, your funders have heard nothing but crickets.

    Scam Debt Restructuring in the News

    We were saddened, but not surprised, to learn of a New York case in which several people were arrested for defrauding small business owners with promises of debt relief. In one instance, they told a business owner they could reduce the amount she owed by 75 percent in just two days. Using dozens of different company names, these scammers convinced over 100 entrepreneurs to provide access to their business bank accounts. Drawing out weekly payments (amounting to over $1 million total) from these accounts, the “debt relief” agents never contacted any creditors or acted on behalf of the business owners in any way. They merely pocketed the cash until their scheme was detected by the Department of Justice.

    Another recent example involves a fake legal services company that charged a merchant $100,000 to supposedly eliminate $400,000 worth of debt. However, when the retailer was sued by their funder for nonpayment and subsequently hired a real lawyer, they found that the so-called “legal services” weren’t even licensed in the region. Furthermore, the supposed “debt” was actually a negotiable merchant cash advance and the scammers had never even contacted the funder.

    We’re Always Here to Talk With You

    At Merchant Capital Source, we’re committed to supporting you. After all, we’ve already advanced funds because we believe in your business. We wouldn’t risk our money if we didn’t. If you encounter financial distress, just let us know. Our agreement with you allows you to ask us to adjust your daily remittance to us. But we simply will NOT negotiate YOUR agreement with a company who has not invested their money right along with yours, like we have — and who may be engaging in fraudulent activity.

    Here’s our promise to you — and it’s a promise you can bank on: If your business is experiencing hard times, we’ll work with you to find a solution. There’s no need to involve a fraudulent outsider who merely pockets huge fees and encourages you to break your word. If you’d like to talk with us about this, just give us a call anytime at (866) 969-7878.

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  • 5 Reasons Your Best Employees Will Quit

    5 reasons your best employees will quit

    5 Reasons Your Best Employees Will Quit

    Company turnover can be the kiss of death for an HR department. Make sure you keep your rising stars from orbiting to another company. Avoid these top five typical pitfalls to ensure your key players stay right where they are.

    Reason #1: The Manager

    Believe it or not, one of the most common reasons that employees leave companies has nothing to do with the company itself and everything to do with the manager of the company. A manager’s most important job is to keep their A-players happy, and if they fail to do that, they will lose said A-players.

    Reason #2: Undervalued, Overworked, Underpaid

    We understand that small businesses may not have the budget to pay their employees top dollar, but that doesn’t mean that you have to pay them less than they deserve. Likewise, if your top employees have talents that aren’t being utilized or they’re being made to do grunt work that’s beneath their station, you stand a good chance of losing them.

    Reason #3: Your Company Culture Isn’t Conducive

    Even if you’re a small business, there’s absolutely no reason to create a culture of disrespect. While weeding out your company’s worst employees sounds like you’re downsizing, it’s worth it if you’re keeping your A-level employees happy. A culture of disrespect will lead to many of your “good” employees quitting.

    Reason #4: They Got an Offer They Couldn’t Refuse

    Yes, there are plenty of employees who leave because of financial reasons. But there are just as many who leave because, in addition to the financial reasons, they got extrinsic offers as well — a better company culture, additional perks, a healthier office environment. All of these are just as important to many employees as a good salary, so be sure you’re keeping them happy in as many ways as is financially possible for your company.

    Reason #5: There’s No Proper Communication

    Career coach Tanya Ezekiel warns about the dangers of lack of proper communication and gives tips on how to solve the problem. “The key is to be self-aware. Delegate to empower, speak with (not to) your employees, listen to connect, acknowledge their concerns and ask questions to find out how to keep them happy,” she said.

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  • Recruiting in the 21st Century: Trends for 2017 And Beyond

    Recruiting in the 21st Century: Trends for 2017 And Beyond

    The recruiting process of the 21st century is worlds away from the recruiting process of the previous century. Let’s take a look at some of the biggest trends in recruiting and what professionals can expect of recruiting trends in 2017 and beyond.

    Technology Training

    Prior to the 21st century, when people weren’t as dependent on technology, recruiters didn’t have to worry about whether their potential candidates were proficient in the latest technology. Today, however, not only do recruiters have to make sure their candidates have a good grasp on technology, they have to train potential candidates in any area of technology where they may be lacking. In fact, many 21st-century recruiters hire experts in cloud computing to integrate cloud applications, mobile devices and social media.


    Further along the lines of increased technology, today’s recruiters have to be more globally minded than in years past. If a company, for example, has offices in other countries, it’s up to the recruiter to hire and train the staff abroad. What’s more, a stateside recruiter has to make sure that potential hires understand that if they go to work for an international company they may be recruited to work for another part of the company outside the United States.


    Over the past 20 years, the definition of diversity has changed tremendously. The so-called “changing face of America” has made it so that the default standard is no longer white, middle class and male. With that diversity, however, comes a change in recruiting approach. Race — and culture — play an important role in everyday life, and if recruiters wish to get the so-called “diversity” hires, they are going to have to change their approach tremendously.

    These are just a few of the many trends that have emerged amongst recruiters in the 21st century, and there’s no question that these trends will play an ever-increasing role in hiring new candidates beyond the 21st century. What have you, as a recruiter, noticed as an emerging trend? Leave your thoughts in the comments below.

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  • What Makes a Repeat Customer in the Service Industry?

    What Makes a Repeat Customer in the Service Industry?

    People go out to dine because they want all the elements of a memorable experience. And those working in the restaurant service industry know that repeat customers are those who feel happy and comfortable when they enter the restaurant.

    But just how does one keep those customers happy? Well, it’s one of the oldest secrets in the book: The customer is always king. And the ones serving them don’t ever forget that.

    Here are three ways to keep your customers coming back for more:

    Timely Table Service

    It’s all in the finest details. How do you treat your customers? The most renowned restaurant managers know that giving their clients the service they expect is a No. 1 priority. First impressions are also lasting ones. If the guests are seeking an intimate experience, the service doesn’t have to be fussy. But it does have to be on time, and immaculate. Menus should be offered immediately; drinks should be delivered at the soonest possible time.

    Restaurant Standards and Cleanliness

    If it’s all about the experience, then the level of your restaurant’s standard will be a huge factor in getting repeat customers. Make sure your level of cleanliness is on par with your clients’ expectations. Otherwise, chances are they won’t be setting foot in your establishment again.

    How to Handle Customer Complaints

    Addressing complaints is no fun, but it must be done promptly, and with finesse. As politely as you can, try to address the guest’s complaints and concerns. Whether or not the complaint is valid is not the point. How you handle it is.

    When customers go out of their way to complain, it’s not always a bad thing or a sign of failure. If handled correctly, not only will you get repeat customers, but they will likely tell their friends about their experience. And you could gain a few more patrons.

    The service industry is not an easy or straightforward one. You’ll be dealing with all kinds of customers and their wishes. But if you keep these three things in mind, you’re on the right road in this industry.

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  • Alternative Financing: What It Is and Why Banks Fear It

    Alternative Financing: What It Is and Why Banks Fear It

    As alternative financing continues to migrate from the fringes of the finance world to mainstream awareness, new opportunities emerge for those typically shunned by conventional institutions, as well as those seeking local and more progressive funding sources. Ever-growing in number, alternative financing models extend capital and cash to millions while inspiring fear among some in the traditional world of finance.

    Alternative vs. Traditional Finance

    The financial channels and instruments labeled “alternative finance” include investment, donation and reward crowdfunding, microlending, and marketplace peer-to-peer lending. These have emerged as alternatives to the traditional banking system, which includes regulated mainstream banks and capital markets. Examples of traditional financing include bank loans, payday loans, Small Business Administration loans, home equity loans, venture capital, credit cards, charitable grants and equipment leasing.
    Mainstream banks use depositors’ money to fund investments at their discretion, with individuals having no control over, or even knowledge of, the investments. In contrast, alternative finance investors usually invest in a specific, chosen project. Alternative finance allows greater transparency into where people’s money is and what it is being used for.

    Common Alternative Financing Examples

    • Crowdfunding: Crowdfunding, in which large numbers of people contribute small amounts of money toward a specific project, can be based on donations, equity or rewards. Reward-based crowdfunding, the second largest category of alternative financing, provides backers a nonfinancial reward in exchange for funds.
    • Peer-to-Peer Lending: Groups of individuals support a business venture by providing unsecured personal loans in exchange for a return on that investment over time. It’s the largest category of alternative financing.
    • Microfunding: Small amounts of money are loaned to small businesses or entrepreneurs, often in economically disadvantaged areas. These sums are significantly smaller than the minimum banks will fund.

    Scope of Alternative Financing

    As traditional banks increasingly favor established companies, customers with bigger bank accounts and loans of higher dollar amounts, alternative finance companies are filling the gaps. Though alternative finance isn’t exactly new – the first online peer-to-peer lender, Zopa, was founded in 2004 – its market volume has increased exponentially in the past few years, and this growth is expected to continue. According to research:
    • In 2015, the market volume in the Americas jumped from $11.4 billion to $36.49 billion, with $36.17 billion of that volume in the United States alone.
    • Use of alternative finance methods in North and South America increased from 2014 to 2015 by 212 percent.
    • In a two-year period, online alternative finance platforms provided more than $10.8 billion worth of capital to over 268,000 small businesses and startups in the United States.

    Factors Influencing the Rise of Alternative Finance

    Factors contributing to the rising use of alternative finance options include the economic crisis that occurred around 2008 and an ever-advancing level of technology. Specifically:


    • After the recession that followed the housing market meltdown, small business owners find obtaining credit or capital even more challenging, as banks apply more stringent criteria and favor large companies and large loans. Banks deny more than 80 percent of small business loan applications.
    • Technological advances extend to the finance world, too. Emerging technological innovations in the financial sector, dubbed “FinTech,” allow for online collection of information, near-instant analysis of lending criteria and extremely fast authorizations, credit checks and financing approval. FinTech also connects crowdfunding platforms to people across the world and expands the network of peer-to-peer financing sources, rapidly and easily connecting those in need of money with those wishing to invest.

    Alternative finance companies threaten the traditional banks’ business models, as well as their market volume. As world technologies and consumer expectations continue to evolve, so must the banking industry.


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  • 5 Reasons to Outsource Your Accounting and Bookkeeping

    outsourcing bookkeeping and accounting

    5 Reasons to Outsource Your Accounting and Bookkeeping

    Small-business owners are faced with lots of challenges when trying to accomplish big goals with minimal resources. One of those challenges is whether to outsource various services, including accounting and bookkeeping. Many small-business owners opt to hire an outside firm to manage their accounting and bookkeeping services. Here are five reasons why you should consider outsourcing them too.

    1. You’ll Save Money

    Saving money is the number one reason many small businesses outsource accounting and bookkeeping services. Until a business reaches a certain size, it makes sense to outsource these services. Why? An employee managing accounting might make $50,000 in salary, but when you tack on benefits and overhead, that number increases to upwards of $78,000. Outsourced accounting can cost a company less than half of that.

    Since every dollar you save helps prevent taking out another small-business loan — or allows you to apply funds from a current business loan to something that will generate a return on investment — outsourcing accounting can greatly impact the bottom line.

    2. You’ll Have Experts at the Wheel

    As a business owner, it can be hard enough for you to keep up on the trends in your own industry, let alone best practices in a whole other industry. Since the accounting and bookkeeping world changes rapidly, it takes a dedicated person to understand and navigate those changes — especially because mistakes in the accounting world can be detrimental to a small business. It’s best to have someone seasoned and in-touch with industry changes leading the charge.

    3. You’ll Have More Time to Spend on Things That Matter

    While some business owners see this task as simply tracking expenses or accounts receivable, quality bookkeeping underlines a company’s financial infrastructure, and it takes a lot of time. Leveraging experts and outsourcing these services to an outside team can free up your time to stay focused on things that matter, like growing your own business.

    4. Your Team Can Stay Focused

    In a small business, where every team member is taking on responsibilities outside of his or her job description, it can be easy to pass off or share the accounting and bookkeeping responsibilities. These tasks, however, serve as a distraction from the responsibilities that will help grow your business. It’s best to leverage your team members’ strengths and keep them focused on their roles, and let an outside firm handle accounting and bookkeeping.

    5. You’ll Have Access to the Latest Technology

    With how quickly technology changes, it can be both difficult to know what your accounting and bookkeeping tool options are and time-consuming to determine which is right for your business. An outside firm, however, has the infrastructure in place to manage your accounting and recommend the right tools for your team.

    Leverage the industry knowledge of a specialized accounting and bookkeeping firm to be sure you’re using the best tools for the job; that alone can save you time and money in addition to what you’re saving by outsourcing these services.

    If you think outsourcing your company’s accounting and bookkeeping needs might be right for you, contact three to four providers in your area who can give you quotes. Also consider selecting an accounting and bookkeeping firm that aligns with your company’s values and culture, as the outside firm will become part of your team.

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  • 5 Questions Every Retail Manager Needs Answers to During an Interview

    5 Questions Every Retail Manager Needs Answers to During an Interview

    Working in retail is unlike working in any other industry. It requires organization, a friendly manner, an ability to work under pressure and multi-tasking skills. As most retail managers have only a few minutes to interview job candidates, they must gather as much pertinent information as possible very quickly — by asking these five questions.

    1. What Does Our Brand Mean to You?

    It is usually very easy to find candidates for retail jobs, but finding candidates with a passion for retail is a different matter. If a candidate can demonstrate a passion for your retail business, the chances are this passion will rub off on other members of your team and, more importantly, on your customers.

    2. What Would You Do Differently in Our Store?

    Almost anyone can operate a till and take payments from customers, but not every candidate possesses sales acumen. Ask your candidates to walk around your store for a few minutes prior to the interview, and encourage them to make notes on areas that could be improved. A critical mind in retail is always very useful; and after all, a good idea is a good idea — wherever it comes from.

    3. Have You Ever Had to Resolve a Customer Service Issue Yourself?

    Customer service in retail is often about problem-solving, conflict resolution and proactive thinking. Every retail employee has to deal with irate customers from time to time, and they often need to resolve issues there and then. Ask the candidate to talk at length about a real issue he or she has dealt with in the past. What did they do to appease the customer? What was the outcome?

    4. Have You Ever Received Fantastic Customer Service?

    It is vital that retail employees know exactly what constitutes great customer service. Get the candidate to talk about a specific instance of fantastic customer service they’ve personally experienced. This should tell you everything you need to know about that person’s understanding of this essential area of retail.

    5. Are You Flexible With Regard to Your Working Hours?

    Things may go wrong and staff may go sick, but the retail show must always go on. In order to deal with contingencies, or to react to changing circumstances, you need flexibility in your workforce. A retail candidate who goes on the record to say they’d be willing to be flexible with regard to their working hours will make scheduling a lot easier for you.

    If your candidate scores well in all five questions, you’ve probably found the ideal recruit for your retail business.

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  • How Does the IRS Choose Who to Audit?

    How Does the IRS Choose Who to Audit?

    Each year, millions of people worry about getting audited by the IRS. While all of these people have a chance of being audited, some are more likely to be audited than others. The IRS uses four methods to determine which returns will be selected for additional examination.

    Return Matching

    Every tax return is run through a computer system that matches the return against other information such as W-2s and 1099s. If the information doesn’t match up, either because the filer left a form out of their tax return or entered different numbers, a human IRS employee will review the return.

    In most cases, the IRS will simply send a bill for any additional tax owed. In others, it may send a letter asking for more explanation about why the return doesn’t match the other information. If the error is large or unusual, the IRS may choose to audit the entire return.


    The IRS computers also compare each tax return against the returns of others in the same profession or income bracket. Taxpayers who report income well below the typical average or deductions that are well above the typical average may be flagged for further review.

    There is nothing wrong with having a correctly completed return that doesn’t match the averages. The IRS is simply playing the odds on which returns are most likely to have underreported taxes.

    Related Audits

    If a review of one taxpayer finds underreported taxes, the IRS will often audit related taxpayers. Related taxpayers include the following.

    • A business return and the owner’s personal return.
    • Partners in a business even if the audit relates only to personal returns.
    • Spouses filing separately.
    • Parents and dependent children.

    These types of audits typically focus on transactions between the related taxpayers but may expand to the entire returns if the examiner believes it is warranted.


    The IRS also selects tax returns for audit at random. Every tax return has at least some chance of being selected, but the odds increase with the complexity of the return and the amount of reported income. The exact selection process is secret because the IRS doesn’t want tax evaders to be able to game the system.

    Because you can never avoid an audit, you should always strive to pay as little in taxes as legally possible rather than taking steps like skipping deductions to try to avoid an audit. If you complete your taxes accurately and keep good records, you won’t have to worry about an audit even if you are selected.

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  • What Does the Ryan Healthcare Plan Mean for Small Business Owners?

    What Does the Ryan Healthcare Plan Mean for Small Business Owners?

    The Obamacare repeal and replacement bill proposed by Paul Ryan last year has been named the American Health Care Act and is working its way through Congress. Regardless of how you feel about the bill, it’s increasingly certain that it will pass so it’s time for small business owners to start planning for it. Here are the provisions that will have the biggest impact.

    Elimination of the Employer Mandate

    The bill entirely eliminates the employer mandate. Employers will no longer be penalized for failing to provide health insurance to employees regardless of the size of the business.

    Employers will be free to choose whether to offer health insurance as a benefit.

    Change From Income-Based Subsidies to Tax Credits

    Obamacare’s income-based subsidies will turn into fixed-dollar tax credits based on age. The credits will range from $2,000 for those under 30 to $4,000 to those over 50.

    This will impact the ability of sole proprietors to lower their health insurance costs. Under Obamacare, sole proprietors could offset their income using business losses or deductible retirement plan contributions to receive a higher subsidy. This option is no longer available with the flat-rate credits.

    Repeal of Cadillac Tax and Medicare Tax Increase

    The Cadillac tax on high-cost health insurance plans will be delayed until 2025, and Republicans intend to eliminate it entirely before that date.

    The 0.9 percent Medicare tax on high-income taxpayers is also set for elimination. This tax currently applies to both employment income and business profits from pass-through entities such as sole proprietorships and partnerships. The 2.9 percent base Medicare tax will remain in place.

    Repeal of Small Business Health Insurance Tax Credit

    The small business health insurance tax credit will be repealed. This credit is currently available to businesses with less than 25 full-time-equivalent employees making an average of less than $50,000 per year. The credit covers up to half of the employer’s health insurance premium contributions for its employees during its first two years of offering health coverage.

    Employer health insurance contributions will remain a deductible business expense.

    What to Do

    Business owners should immediately prepare a budget under the revised system to determine the financial impact of the changes. Business owners who plan to reduce or eliminate health insurance benefits once the mandate is repealed should begin working with their employees to ensure a smooth transition and negotiate appropriate adjustments to the total compensation package.

    While the law will likely change before the final vote, the general framework is in place and forecasting for the worst-case financial scenario will leave you in a secure position regardless of the final outcome.

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  • The Sunk Cost Fallacy and How to Avoid It

    The Sunk Cost Fallacy and How to Avoid It

    Imagine that you are a health-food fanatic and you own two juicers. The first is a top-of-the-line, brand-new model that many celebrities own. It cost you $1,000, and it looks fantastic in your kitchen. Your second juicer is a rickety, ugly, second-hand model that you picked up at a garage sale for $10.

    You use both juicers equally, and over time you notice that the cheap machine turns out better juice and is easy to clean up. The more expensive juicer gives everything a metallic taste, and takes ages to clean.

    Now imagine that, for some reason, you can only keep one of these machines. Which one do you choose?

    If you said the $1,000 model, then you’re not alone. Most people would end up deciding to stick with the option for which they paid the most money, and which brings them the most prestige, even if the results it produces are significantly worse. This is an example of the sunk-cost fallacy, and while it’s amusing when it’s applied to kitchen appliances, it can be devastating in the world of business.

    Real Example of the Sunk Cost Fallacy

    Concorde, the world’s first supersonic passenger jet, was no simple project. It lasted over 20 years and two governments invested multiple billions into its development. For a large portion of that time, all parties involved knew that there was little to no chance of recouping the massive investment, and that the finished plane would not only have a lower capacity, but would also be more expensive on a per-mile basis than other contemporary liners. The project, by all accounts, made no economic sense and yet the project leaders went ahead regardless. Why? The governmental prestige that had been heaped onto the project was clearly an element in that decision, but it also came down to fear: Having spent so much time and money on Concorde, nobody felt as though they could give up before reaping some reward, however meager that might be.

    That’s the heart of the sunk cost fallacy. Nobody wants to believe that they made a bad decision. And nobody wants to wave goodbye to money they’ve already invested.

    How to Avoid the Sunk Cost Fallacy

    So how do you prepare yourself to avoid this trap? As with many fallacies, nobody is completely immune, but in any project, there are a few simple steps you can take to dodge a sunk-cost nightmare. Here are three of them:

    1. Discuss Failure

    Even in the very early stages of a project, make sure to have failure on the table. Discuss it openly. Certainly avoid it if you can, but make sure that you and your team have considered what you might do if the project doesn’t come together. By considering this early on, you create for yourself a mental “emergency exit” that you can later use if things don’t work out.

    2. Weigh Up the Cost of Carrying On

    There is, of course, a cost to failure. Perhaps giving up on a project will make you and your team look bad. Perhaps it will cost the company money. Many people shy away from giving in because of these costs, but it’s important to weigh them up against the costs involved in carrying on as well. When you do so, you may find that giving up is a better and cheaper option than staying the course.

    3. Make Mistakes Acceptable

    Developing a culture in which it’s okay to make mistakes isn’t something that you can do overnight, but it’s a valuable step to take. When people in your organization don’t feel as though they’ll be punished for making mistakes, they are far less likely to try and cover up their errors with further ones.

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  • Managing Your Millennial Workforce: How to Avoid Common Mistakes

    Managing Your Millennial Workforce: How to Avoid Common Mistakes

    We toss the term “millennials” around regularly, but who exactly are these people? They are likely a large percentage of your current workforce.

    Millennials were born between 1980 and 2000. Millennials grew up surrounded by a diverse group and consider working in teams to be the most efficient. Their co-workers are also their friends.

    What Millennials Want

    Millennials like flexibility and want frequent feedback on their job performance. They expect challenges, and are confident in their abilities. They will seek leadership roles and may rebel if they become bored.

    Working with millennials can be interesting, but may require a few specific adaptations to accommodate their unique character traits. Effectively manage your millennials and you’ll have a competent, trained employee pool for your business.

    Keep It Structured

    Millennials are most satisfied in an organized environment. They want routine monthly reports on specific due dates and stable work hours. When planning a meeting, keep it structured with a printed agenda, and be certain to take minutes. Business goals, large and small, should be clearly defined. There needs to be a tool for assessing progress. Define assignments and delineate the benchmarks that indicate success.

    Put Their Attitude to Work for You

    “I can do this” is the mantra all millennials recite. They apply this attitude to everything they attempt. They feel ready to conquer the world and believe they have the skills to do it. Channel that enthusiasm into a positive outcome for your business.

    Let Them Multitask

    Millennials like to multitask; in fact, they thrive on it. If they engage in a phone conversation while writing email and responding to instant messages, don’t interrupt them. And don’t panic; this is a normal fact of life for them. Without a variety of different tasks and goals to pursue each week, your millennials may lapse into boredom.

    Go Heavy on the Technology

    Millennials grew up with smartphones and social media. Use that skill to the advantage of your business. Your millennials have an affinity for networking and group activities, and this can be a plus for your business. They routinely network electronically around the world, and are popular employees because of it.

    Give Them a Voice at the Table

    Millennials have formulated their own opinions and ideas, and they don’t like feeling ignored. They want you to hear them and to take them seriously. Don’t leave them out of important decisions and projects.

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  • Employee Engagement in the 21st Century

    Employee Engagement in the 21st Century

    One of the most important things that an employer needs to understand is that his/her workforce, in the 21st century, is one of the most diverse that it’s ever been in history. And, because of the range of ages that are prevalent in the workplace, it’s important to engage these employees effectively, and not with a “one size fits all” method of engagement. But how and why should you do this?

    The Importance of Employee Engagement

    According to a report by the Human Capital Institute, employee engagement is one of the most important factors in determining how prosperous (read: successful) a business will be. Without employees that feel as though they are a part of the greater good of the company, the company will not survive.

    “The workforce is no longer a ‘do-as-I-tell-you’ machine. Rather, it is a symbiotic collective that expects collaboration, candor, and courage. In return, organizations can reap the benefits of employee engagement and strengthen the relationships that impact their bottom line,” writes HCI.

    How to Engage Employees

    Regardless of the age of your employees, there are a number of ways to successfully engage them. For example:

    Connect With Them

    As a leader, it is your job to try to find not only the common ground that you share with your employees, but things that makes your employees “tick.” What motivates them to do well at their job? That is the question that you must get the answer to from every single person who works for you. Once you find out what motivates them, you can appeal to that motivation so that your employees can do a better job.

    Be Clear About Your Vision for Your Company

    “Success” is not defined in the same way by different leaders. If there’s something that you want for the company, make sure your employees know what it is. As they reach — and exceed — your goals, make sure you congratulate and thank them for a job well done.

    Provide a Safe Space for Collaboration

    Studies have proven that employees who are given a safe space to collaborate with others tend to work better than those who are not. In a team environment, employees can see who on their team has certain strengths to play upon, and maximize results.

    Why Should You Engage?

    Simply put, engagement is not only essential for your company’s success, but for your employee’s personal and professional success within the company as well.

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  • Social Media For Recruiting : Do’s and Don’ts

    Social Media for Recruiting : Do’s and Don’ts

    When used correctly in a business setting, social platforms like Instagram, Facebook and Twitter can be powerful tools in the recruiting process —and not just in terms of weeding out candidates whose social media presences paint a less than desirable picture of a candidate (more on that later).

    Despite the benefits that using social media for both recruiting and attracting top talent can have, just 17 percent of HR managers currently use social platforms (apart from LinkedIn) in any part of the hiring process. Set yourself apart by being one of the small amount of companies that are using these tools to their full potential, beyond just creating a well-crafted social presence.

    Do: Leverage Your Social Channels to Find Eager Applicants

    Unlike prospective employees who find your job posting on sites like, those who follow your social media channels are already aware of your brand, and likely already fans. Reaching out to your social media followers about a job opening first helps you pinpoint a group of people who are already aware of what your company is all about, and may already be eager to join your team. To find motivated people who are committed to your brand, look no further than your own follower list.
    Do: Reach Out To Potential Hires Via Social Media

    Encourage your followers who are interested in applying to reach out to you via Instagram or Twitter’s direct messaging systems (or include an HR email address on your post.) The benefit of the DM is that you can quickly look at the interested party’s own social media page, and get an instant snapshot of who they are, what other companies they follow and how they brand themselves.

    Don’t: Make Hiring Decisions Based Directly Off Candidates’ Social Media Accounts

    While this practice is rising in popularity, the legal and ethical boundaries of making hiring decisions off of someone’s personal social media accounts are murky. Seventy-four percent of companies that choose not to use this method cite the reason of dubious legality. The danger here is that it may subject you to unintentional discrimination by exposing you to a candidate’s “protected characteristics” — such as race, gender or age — which legally cannot influence your decision.

    Don’t: Forget to Maximize Your Social Presence First

    Lastly, it’s important to note that the method of using your social channels to attract promising talent is dependent on how well-crafted those channels are. Before you put out the call for talent on Instagram, for example, make sure you’re putting your best foot forward on your own account. A robust and curated presence will attract followers, and, with the right strategy, future employees.

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